Firefox 技術支援討論區

I and my wife both use Macbook Pros. Hers is "old" (2018), mine is "new" (2023). On Sunday Jan 7 2024 I updated Mac OS on her "old" laptop. The update summary said, "This request came from Firefox on Mac OS X 10.15." (see screenshot) and recommended security changes. We were not using Mac OS X before the update. The "old" laptop is working normally as far as I see. I am writing this request from the "new" laptop. What's going on? Is the "old" laptop compromised? If so, what do I need to do? Thanks!

Good morning,

I am reaching out as a member of Iowa State University's LTI Integration Team regarding a technical issue we are currently experiencing.

Specifically, we have encountered JSON errors when utilizing various LTI's from Canvas, but the problem is isolated to the Firefox browser only.

I have attached a screenshot that demonstrates the error in question.

Could you kindly assist us in troubleshooting this matter? Any guidance or support you can provide will be greatly appreciated.

Thank you for your attention to this matter.

Best regards,

Lindsay Dew Iowa State University LTI Integration Team

When taking a screenshot with the built in screenshot tool, Firefox adds extra transparent space to the images on the right and bottom. I have tried in troubleshoot mode and the same thing happens.

I have attached the dialogue screen that pops up when I take a screenshot and here you can see the extra space added. I am very confused why this happens and it is really annoying as it makes this tool effectively useless.

I have forgotten my password and cannot reset it. When I click on "Sign in" my only choice is Enter Your Primary Password. I have forgotten my Primary Password. Using Firefox 122.0

Hello - Over the years I have accumulated a lot of bookmarks over about six devices. Can I delete most of these on one device and then have the others Sync with it without repopulating the list with all the addresses that I've deleted from the first one? Thanks, Ian.

Hello! Having happily used Firefox for many years, I'm now finding two related issues:

1) Firefox is automatically increasing the font size on webpages (not all webpages, but many, inc. Google searches, Amazon, the Guardian). I have to refresh the page to get it back down to regular size. For example: I do a Google search; click on a link; return to the Google search, and at that point the text jumps larger. It keeps getting larger until I refresh, when the process starts again.

2) My Yahoo mail is unreadable in Firefox. The text is either too big or unreadably small - even within the same email. For example: I open an email that is a response to one I sent; the text of my original email is really large, and the text of the response is really small (like, 5 points or less).

I can't think of anything that I did that acted as a trigger for these problems. My Firefox is up to date. I'm using a Mac, and running Ventura 13.4; I recently upgraded from Monterey and had both these issues on Monterey and on Ventura.

Any advice would be much appreciated!

Hello,

My old computer which I had all my bookmarks and passwords stored on it has died. I got a new one and installed Firefox, but can't seem to see any of my old settings. I did not back them up as I assumed they were all stored on the cloud. Is there a way for me to get them back? (including all the websites I stored).

I don't have anywehre else to import the data from.

Thank you and Happy New Year, Ori

My account names to all of my email masks have disappeared. Why did this happen? How do i get them back? Now I have not idea which email masks are for which accounts.

hi, when I am using Firefox to play a media file - both audio and video - an icon is placed in the menu bar - which can be used to navigate the media file. (i.e. stop/play/pause, ff/rw etc.)

is it possible to tweak Firefox so this icon does not appear?

I cannot find a parameter in Settings to turn this feature off.

cheers, Stephen

Hi,

I use the latest FF for MacOS.

When I "close" Firefox by clicking the red cross in the top left corner of the window, I lose all open tabs when I start again despite having the option of restoring the previous session checked. When I "close" the whole thing (right click on FF in the Dock, Quit, and then re-open), all my tabs are back normally.

So basically every time i click this red cross, by mistake or not, I lose anything that's open.

Feels like I did not have this issue before.

Anyone has a workaround or experiences a similar issue?

Thanks!

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing more..and the same messagge appears..c'mon guys.

Hello, sometimes firefox seems like it is working fine, other times certain sites like youtube, duckduckgo and spotify will not load, while others will.

I've gone through and done everything the help articles suggest, nothing happens - then a few days later everything's fine. It's gone on like this for a few months. Any help would be greatly appreciated.

thanks -alex

Om Macos 12.7.3 Monterey using FF 115.7.0esr (64-bit). Been using FF since God knows when. All well. But a couple of months ago windows or tabs are crashing. When I'm hitting a link and either holding Cmnd or right click "open in new tab" in order to get the linked page in new tab, the tab/window I'm using shuts down. Poof.

Whenever I'm trying to open the AWS accounts I'm getting the below error please help me with it

400 Bad Request

You may have typed the address incorrectly or you may have used an outdated link

Is there a way for me to retrieve my bookmarks? They have followed me through several macbooks, and reinstallations and this is the first time they've gone missing.