Firefox 技術支援討論區

Hi,

There seems to be many Firefox processes running which consumes large amount of CPU and memory (attached) - I have only opened a single instance of Firefox however there seems to be problems with this. I end Firefox processes and start anew, however it appears the same. I restart the computer and open firefox it appears the same. I'm not sure whats going on. This is impacting my PC performance negatively.

Hi, for months now, Mozilla, keeps crashing, or asking me to install new updates very frequently. Today it told me I have an old version (I do not) and that I need to create a new profile. I love your privacy policy but am about to give up your product. I have an IT dep and they were not able to help either. Best of luck fixing these bugs

Pazit

I just downloaded Firefox on my new Windows 11 computer and I'm having this problem where I try to open it and it immediately closes. It just flashes on the screen, I tried downloading it off of the Mozilla site and the Microsoft store and both times I've been having this issue. It doesn't show up in task manager when trying to open it, my computer is updated, and I'm connected to Wi-Fi. I have a video of the issue but it wont let me put videos here.

After a session with many tabs open, I will close the browser. It doesn't matter if I open browser immediately or the next day, or after rebooting computer, the same tabs remain.

Hey!

When you're going to fix the Ctrl + C issue?!

I'm sick and tired of restarting your f*g browser each time I need to paste something in a form on a page. It's frozen each time I press Ctrl+C somewhere outside your browser and return to it. I am forced to close it and restart it! It's been a year since this bug or even more.

Thank you

I am trying to export the passwords collected on Firefox and I enter my Firefox account password, as indicated and SAVED in my list of passwords and in the account. But it is rejected. Why?

bold textWhy is Mozilla Firefox BLOCKING Kaspersky products, especially Kaspersky Password Manager? It has become an continous on-going problem with many,many people using Firefox which will definitely result in Firefox loosing many users.

Is this another USA bigoted anti Russian propaganda SETUP? Kaspersky is without question, the best protection software on the market. It just works, which is more than can be said about Mozilla Firefox.

We have 5 devices and have always been able to log in to any or all of them. Now, we can only log in from our laptop. I have entered the login data manually and with Norton 365. The only device we can get logged in on is the laptop. All of the devices are running the latest version of Firefox. I have cleared the cache re-booted all of them with no change.

Hi, as seen in the screenshots, the toolbar popup windows are way too small. This goes for installing addons, websites asking for permissions, and remembering autofill information. It only seems to affect those instances, as addons pinned to the toolbar work as expected.

I've tried:

1. Clean reinstalling firefox (including deleting the Mozilla directories in AppData/Roaming + Local)
2. Deleting the default profile and creating a new one and launching with that
3. Deleting the xulstore.json file

The issue still occurs in troubleshoot mode, so doesn't seem to be an addon causing this. I also have the zoom set to 100% and font size as it was when installed; this is a fresh install still doing it.

This is similar to https://support.mozilla.org/bm/questions/1342630, except that was 2 years ago and trying those solutions did not work for me.

Any help would be appreciated. Thanks

No crash report, no trace, no anything. I click "Save [insert] as...", and Firefox hangs and stops responding. Windows automatically shuts it off when clicking. Launching Firefox again sometimes says there was a problem reloading the session, but that's not guaranteed.

We have the latest Firefox standard installed on a Windows server. i can access and use the browser normally in one account but not the other. i have submitted the reports and would like to know if there is something I can do. the report id is 5c59acb1-daa7-4eb2-a173-7690394841d3.

Everything is working fine in the troubleshooting mode and I have also deleted and changed profiles but getting the same error.

We also don't have extensions and no plugins too. i did a refresh and this did not solve the issue.

Your help will be welcome.

Just today a web based TV show has stopped playing, the circle spins for a moment (as if it was loading) the circle then just vanishes and nothing plays.

I am running Win 11, I have successfully had the video play in Edge and Brave.

Firefox however is being stubborn and refuses to play

i log in att/yahoo or gmail, email on the web browser as well your website right now using the latest firefox browser and the letters are kind of foggy, i will attach a screen shot for you. the problem doesn't happen when i use microsoft edge or chrome, can you please fix it? thank you, Liev

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

It seems like more often lately that in the past. I just tried to post on the Portableapps website, and had all sorts of problems there.

I had to use Chrome to post. Actually, when I went first opened the page in Chrome, I got an alert that six trackers were found, and did i want to disable them.

Perhaps that relates to Firefox and accounts for some of the bad behavior?

I'm getting tired of this. There must be a happy medium between security and unencumbered usage.

Maybe it's one of my apps, i.e. Canvasblocker. It has a ton of settings options, and I don't have a clue what to do with them. Aside from that and Ublock, I don't see any others that fit that category.

Maybe it's something in my browser settings?

Recently I have had multiple occurrences of Firefox "freezing" and I have to shutdown the browser which then reports the fault to Microsoft. It seems to happen when I click on the button to Maximise the browser window. I'm running Windows 11. It generally does restore the browser tabs successfully but is nevertheless irritating and a recent phenomenom.

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!