Firefox 技術支援討論區

Hello, My Antivirus sofware (GData Internet security) showed the attached message (in German) two times today. It says in English something like:

It was tried to access an infected archive

Virus: Trojan.GenericKD.71195125 (Engine A) File: 0B3C6E11DBBC160A3AAFC100C8BAB878F5EE0C Directory: C:\Users\re-ge\AppData\Local\Mozilla Firef Process: firefox.exe

The line ending with "Firef" may indicate that lines are truncated.

Any suggestion what to do ? Reinhard

How to add the date of the site listed in History.

As it is there is the sidebar: History, then Name, Tags, Location, and Date but the column is empty, no date appears there.

Firefox (a new up-to-date install) has been very crashy on my new computer -- PC running Windows 11.

I ran troubleshooting mode and it shows 0 crash reports.

On my old computer, I had 4 Firefox windows open, a half dozen extensions, ~200 tabs and it was quite stable. This brand new install is running one window, 3 extensions, a dozen tabs open, and freezes and crashes pretty much every time I try to read my email (or do anything else that involves clicking).

How do get a stable Firefox?

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

Long time Firefox user. Had automatic update to version 121.0 on 12/19. Shut down that night. Next morning (12/20) Firefox opened as if it was a totally new installation - no bookmarks, extensions, etc. Downloaded 121.0 64 bit version; uninstalled Firefox; reinstalled it with downloaded version - same issue. Replaced profile with backup copy from 12/17. Firefox started properly with all bookmarks, extensions and other settings.

Shut down on 12/20. When computer was started this morning (12/21) and Firefox opened - same issue - presented with brand new never before opened Firefox. Shut down Firefox, copied over 12/17 profile, restarted and all bookmarks, etc. were there. Restarted Firefox using about:restartrequired and everything was still as expected.

Windows 10 is up-to-date. No updates found for extensions.

Thoughts on what might be corrupting the profile or what steps I can take? I have 25 enabled extensions. Since a restart didn't revert me to the brand new never opened presentation, activating them one at a time doesn't seem to be a worthwhile approach.

You search for a word using Control+F like any other program. It's highlighted on the page if it's there. Or you would think so. But no. Why does Firefox so often say it found a word when you can clearly see it's not there on the page? Nothing is highlighted. It even gives you the number of results on the Find bar. Some may be there but others are not. This has been like this for years. Why?

Please help fix this problem. As I was trying to access my account on Chewy.com, This message pops up: "The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies." I am hoping someone can tell me how to fix this.

When I want to go to the NY Times, and i type "nyt" the address bar automatically populated with the rest of the URL "nytimes.com". When I do the same thing with gmail and "gmail" it runs a search on a search engine instead of completing the rest of the URL.

Why would it do this for one website and not another? How do I fix this, I use gmail all the time so its a bit of a time waster.

Thank you in advance for your help!

For a couple of weeks now, out of nowhere, links I click from emails sent to me open in new tabs but are blank pages. This includes download links, so I'm unable to see any links or download anything being emailed to me by a number of senders. Weirdly, some senders' links work. I didn't change anything and don't know what to do about this. Please advise if you have a solution, thanks!

Why do I have TWO Firefox icons shown on my desktop screen? If I click on #1 it says: "Created Tuesday, February 20, 2018" If I click on #2 it says: "Created Tuesday, December 05, 2023" Do I need both? or can I delete one of them? Thanks.

When I open a webpage, multiple app instances of Firefox open at the same time utilizing memory. Is there a way to shut down all these instances? What is the purpose for these multiple instances?

bold text Firefox won't let me sign in to my health insurance account. I cleared cache, set ghostery to trust site, changed password. The agent had no problem getting on my account with Chrome. I finally accessed through Ipad, but I still cannot get on with Firefox. Says, "Unable to retrieve information" and tells me to contact the company.

Often times when I open a new tab, I get a dot that goes back and forth and will not open the tab. This seems to happen if I don't use Firefox for a few minutes. It's like its trying to open but can't.