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Request Account Deletion

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunatel… (閱讀更多)

Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Sven 於 1 年前 詢問

Paul 最近回覆於 1 年前

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verification email returned - locked out of account

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my acco… (閱讀更多)

My Firefox account is tied to an old email address which I had taken off my Gsuite list of emails. I have now reactivated that email. But I could not log in since my account was locked. I will change the email for the account once I am able to log back in.

The email I am currently using to log in is a valid email. It simply was turned off the first two times I tried to log in.

What can I do to get the lock removed to log in?

CJ Evans 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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I've no more access to mail for my account

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer… (閱讀更多)

Hi, I'm the owner of account a.westcott@cineca.it that I've created using the mail address of my organization. Now I have resigned and changed organization so I no longer have access to the emails linked to the address a.westcott@cineca.it. I try to change the mail address but the process sent me an email confirmation that I can't conferm because I've no more access to that mail account. What I can do ? thanks bye

Alessandro Westcott 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (閱讀更多)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

njfort 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Not sure how to describe this one

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any… (閱讀更多)

So I had Firefox on this device previously and had all my passwords saved in it, but had some issues with my pc and had to factory reset it, and didn't have access to any of those accounts, so now I am locked out of my discord account and roblox account.

christian.william.lorenz 於 1 年前 詢問

Amelia 最近回覆於 1 年前

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Hacked browser account

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another accou… (閱讀更多)

Hi, I've had a Firefox account taken over and removed as primary account holder. Can't seem to find anywhere to report this issue to Mozilla. Had to set up another account to ask this question. Any help would be appreciated. Thanks Graeme

graemekal 於 1 年前 詢問

FredMcD 最近回覆於 1 年前

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can't logout old accounts

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button… (閱讀更多)

I'm trying to log out old and duplicate accounts from my firefox account list, I've managed to logout from all of those except 2 old account, if I press "sign out" button and enter the reason why I'm doing that it simply doesn't work, no errors no anything, it'll just stay there. any fix?

tsft1 於 1 年前 詢問

FredMcD 最近回覆於 1 年前

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fire fox ot working reverse charge for add on charge made 11/11/21 to my credit card reverse charge made and confirm this has been completed to my e=mail

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time … (閱讀更多)

First message Sent ONLINE TO Mozilla – Firefox November 8, 2021 10:30 A M 11-12-2021 Second Request and You are Not responding to my 11-8-21 request. Need support time Repose and confirmation you have reversed Add on Charges and will not continue them in the future. James Bedsworth bedsjam@hotmail.com 1. Account Home 2. Subscriptions 3. Contact Us

bedbugg bedsjam@hotmail.com Contact Us What are you contacting us about?

Firefox Private Network Browser Extension

• Firefox Private Network Browser Extension • Other What do you need help with?

Account issues


Cancel this $ 2.99 monthly billing. I can no longer get Firefox to work properly. I HAD TO QUIT USING IT FOR MY EVERYDAY BROWSER. IT HAS TOTALLY STOPPED WORKING IN ANY MANNER THAT MAKES IT USABLE TO ME. PLEASE REVERSE THIS CHARGE PROMPTLY. I want a confirmation you have am cancelling the browser add on additional monthly charge. JAMES BEDSWORTH We received your latest payment for Firefox Private Network Browser Extension. Received today by email on November 8, 2021 Invoice Number: 7D163CD8-0011 Charged $2.99 on 11/11/2021 View your invoice. Visa card ending in 8593 Next Invoice: 12/09/2021 Questions about your subscription? Our support team is here to help you.

bedbugg 於 1 年前 詢問

FredMcD 最近回覆於 1 年前

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Incorrect email address; error in adding email address

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&… (閱讀更多)

Firefox lists my email address as msrigg@pacbell.net. https://accounts.firefox.com/settings?deviceId=13cdac7229844403832b26dd296a070b&flowBeginTime=1642366300715&flowId=a6ac00ce3452dbe9dcc3f0bb110131b5263604807fdc23cc550f5e7ece41deb7&broker=web&context=web&isSampledUser=false&service=none&uniqueUserId=d1f9bbb3-6a5f-4efc-a398-cecb946e054e That same webpage indicates I have no secondary email. However, when I enter a secondary email, (AlexR@currently.com) a red popup message says: account already exists.

How can I eliminate msrigg@pacbell.net? How can I replace it with AlexR@currently.com?

MSRigg 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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verification received expires before i receive it.

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on t… (閱讀更多)

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey


Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

bartv2 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Username issue

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer… (閱讀更多)

I have made Firefox my default browser on my laptop. When reviewing my account I noticed that the original username (e-mail address) I created the account with no longer exists. Is it possible to replace my new e-mail address for the old one, and use it as the new User Name?

  Thanks in advance for your help.

geraldwilson 於 1 年前 詢問

Paul 最近回覆於 1 年前

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Can someone add these new languages for addon localisation?

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are: Welsh - cy - Cymraeg Hindi - hi Tamil - ta Icelandic - … (閱讀更多)

Hi, I would just like to ask, could someone add these new languages for addon/product localisation? They are:

  • Welsh - cy - Cymraeg
  • Hindi - hi
  • Tamil - ta
  • Icelandic - is - Íslenska
  • Swahili - sw - Kiswahili
  • Zulu - zu - isiZulu
  • Xhosa - xh - isiXhosa
  • Galician - gl - Galego

These languages all have over 500K speakers (all except Icelandic have over 1 million). Thanks!

oliver.palmer5 於 1 年前 詢問

jscher2000 - Support Volunteer 最近回覆於 1 年前

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Can't reset Firefox account password: "Reset password with this email type is not currently supported"

I have a duplicate Firefox account that I would like to close. I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to re… (閱讀更多)

I have a duplicate Firefox account that I would like to close.

I forgot the password for this account, and when I go to https://accounts.firefox.com/reset_password to reset it, I enter my email address for the account I'd like to log into and it fails every time with the message "Primary account email required for reset".

The API response includes the error message "Reset password with this email type is not currently supported".

My account email address ends in @hey.com. Is this domain not allowed for password resets?

grantt 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Recover Mozilla Firefox account

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times bu… (閱讀更多)

Hi, I have a problem retrieving my Firefox account I entered my Gmail and password > But Mozilla gives the message Incorrect password, I repeated this several times but did not log in to my account . The password is correct and I log in to Gmail but it does not log in to my Mozilla Firefox account

Thank you for your help

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Mehrzad 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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All saved passwords associated with my accounts are removed

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what… (閱讀更多)

I have stored some password with my account. Recently from past couple of days all passwords got cleared and not no passwords are shown. Could you please let me know what needs to be done.

navneet.nigam82 於 1 年前 詢問

FredMcD 最近回覆於 1 年前