Firefox 技術支援討論區

For years I have happily used Mozilla Firefox to viewing Youtube and other online resources. However, just recently after opening the Youtube app on screen, along with the normal array of selectable videos, the following message appears at the top: “We’ll stop supporting this browser soon. For the best experience, please update your browser.”

When I go to the website https://www.mozilla.org/en-GB/firefox/new/?utm_campaign=supported-browser&utm-medium=referral&utm_source=youtube.com I see only two options “Download in another language” and “Fix a problem”. Upon choosing the latter, I move to the website: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings?utm_source=mozilla.org&utm_medium=referral&utm_campaign=fix-problem-link where I select “Install and update”, yielding again another website https://support.mozilla.org/en-US/products/firefox/install-and-update-firefox showing “Update Firefox to the latest release”. Selecting this in turn moves me to https://support.mozilla.org/en-US/kb/update-firefox-latest-release and “Update Firefox to the latest release”.

However, I can go no further, since clicking on my Panasonic Vierra TV’s menu button in the upper right corner of the large screen does not produce any “Help” option and thus no ability to choose “About Firefox”, where the actual download could take place.

Would most appreciate any assistance in resolving this Firefox update problem for my Panasonic TV. Many thanks.

Steven P. Hassman hassmans@hotmail.com

I cannot add Norton safe web on firefox on any of my PC's It says there is connection issue! I can install it on Chrome, but I prefer to use Firefox I have contacted Norton, and they say it is Firefox issue! Anyone else have this issue?

Hi Team,

As a concern,we want to enquire that since our company has its own product which uses Flash technology but its been known now that firefox will not suppport adobe flash player after 2020. So if we save and continue to use an oder version of firefox(with autoupdate off),will it allow to continue usage of Adobe Flash Player after 2020? Please confirm the same or any other workaround so that adobe flash player can be used within firefox after 2020 as well.

Thanks

I am trying to import my passwords and my bookmarks from Brave Browser but I can't do it because there isn't anyway if there is no way of doing it I'm going back to the Brave Browser.

I manage hundreds computers. Many of which are not tied to a specific user (think, library, or school). I recently noticed that many of them are behind a version for firefox (as of writing this, firefox is as 73, and the computer labs are at 72). we do not enforce a policy through GPO or policy.jason. we do no use ESR release. but even with the ESR release. I am seeing the same issue. I could not find any significant detail on the nature of the automatic update process for firefox (how it runs, when it runs, how to tell if it ran or not, logs, etc.. ). I also cannot find anyway I can kick it off programmatically. It seems that it needs to be done while a user is logged in. For me, I need this to update without the user. Can I initiate a update in the background ? can I configure when the update kicks off? where can I look to see logs of when this happens?

I need to reinstall Windows. This will erase Firefox. When I install Firefox, will it retrieve my bookmarks and passwords automatically once I sign into the Firefox account?

The admin on my computer had reinstalled firefox and got the 'old firefox data' on their desktop. They have recovered their data but mine has not been recovered. Any ideas on how to recover my data? (I am another user on the same pc) I would like to recover everything. (Passwords, bookmarks...)

I did the FireFox "Refresh" thinking it will make my PC faster like it said. "One big mistake for me!" I am not a computer person and struggle with basic terminology. My screen now is totally different and I am at a loss............. How do I go back to the way it was before I ruined everything?

I rebooted my Windows computer and the automatic updater for Firefox started up, but my firewall blocked it because it said it had an invalid security certificate. I tried to allow it, but it again said I had an invalid certificate. I then blocked it, and it gave the same message. So I rebooted my computer again, and Firefox came up working properly, saying I had the newest Firefox version.

The firewall (via Norton Security) said there were less than 5 persons using this installer. That alone is weird.

What should I do the next time this happens? Thanks!

in der Systemsteuerung , Programme und features, wird angezeigt dass zwei Versionen von Firefox installiert sind: Mozilla Firefox 66.0.3 (x64 de) Mozilla Firefox 73.0.1 (x64 de) Wegen zahlreicher Probleme möchte ich beide Versionen deinstallieren und Firefox neu installieren. Aber die Version 66.0.3 lässt sich trotz Administratorrechten nicht deinstallieren , Fehlermeldung ist: Sie verfügen nicht über ausreichende Berechtigungen , um Mozilla Firefox 66.0.3 (x64 de) zu deinstallieren. Wenden Sie sich an den Systemadministrator. Abhilfe?

Nadat ik firefox heb gedownload, verschijnt er op mijn bureaublad het icoontje van de volume van Firefox. Ik kan deze weggooien, maar hij komt iedere keer terug. Ik heb hem zoals gevraagd gekopieerd naar programma's, en daarna de dmg verwijderd en ook de volume Firefox, helaas blijft hij iedere keer terugkomen. Wie kan mij helpen Heb hem ook al een keer een de-installatie gedaan, maar ook dit helpt niet.

I run Linux Mint 19.1 MATE desktop 64 bit and its language is US English, and when I am filling in a web form, I have set my language in Firefox to English (United States) -- Context menu > Language.

Invariably, when the repository brings me a new Firefox (now 73.0 64-bit), I find such misspelled words as "color" and "center," ("colour" and "centre" preferred), when I am commenting on a web form's Comment box. I look and it is set to English (United Kingdom). I set it to (United States) and it's good to go again until the next upgrade!

I presume it has more to do with the Firefox repository than with the Mozilla developers and the Firefox "factory," to draw a comparison with the local Cadillac dealership and the factory. "Comparison" wasn't the word I was looking for, here!

Any ideas or suggestions how to stop this preference change? Thank you.

Recently I've been prevented from downloading bank statements from HSBC and some important documents from HMCTS. The full error message for the latter is imaged below. Help please - I LIKE Firefox ! What went wrong?

I did not know my older computer was running 74.0b6 and I saved the profile to move to my new computer. When I downloaded firefox on the new computer I have 73.0.1. Now the profile will not open. It says I am trying to move it to an older version. I cannot find the 74.0b6 to download.

Hello. I was running Firefox version 43 and installed 73 over it. When i click to run 73 I immediately got a window that says Firefox has stopped working: check online for a solution/close/debug. i uninstalled and reinstalled a few times, deleted all the Mozilla data on my machine and still had the exact same problem w/ 73 and 72:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	73.0.1.7352
 Application Timestamp:	5e4abc33
 Fault Module Name:	StackHash_312e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff150a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	312e
 Additional Information 2:	312e0f649e68df8b8010198c924de691
 Additional Information 3:	671a
 Additional Information 4:	671a768defe2b30923278b2a33d2cb4d

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	72.0.2.7321
 Application Timestamp:	5e221d28
 Fault Module Name:	StackHash_312e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	000000006fff150a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	312e
 Additional Information 2:	312e0f649e68df8b8010198c924de691
 Additional Information 3:	048c
 Additional Information 4:	048ce306801d3b35181c2a2508032b29

I have comodo and peerblock installed, but I turned them off during the download and installation. I rolled back to 43 and for the moment it seems to be working fine. I'm on Windows 7. I've found questions similar to this, but not exactly the same. One suggested using version 72, but that didn't solve the problem.

Thanks very much.

Catalina (10.15.3) and Firefox (73.0.1) aren't working together. As soon as I stop actively using Firefox it crashes. If I try to reopen it, I get a message that I can't reopen it because there is a copy in use already. If I try to force quit Firefox it is not in the force quit menu. If I look in Activity Monitor Firefox is not present there either. Thank you.

I'm currently managing our company's desktop estate and I noticed many of our machines have old installation of Firefox. I'm just wondering if the auto update feature of those 'legacy' Firefoxes will install the latest version (v73.x)