Firefox 技術支援討論區

The option in the Help menu for "submit feedback" is still present on version 87 but is no longer functional and has been out of service for 3 months.

Is an expected date or version pending to reactivate or will it be removed?

Every excel document I open via Sharepoint on my firefox browser, crashes/freezes, making me unable to work in and I have to force close that tab, as even reloading does not fix the issue. This happens so fast, that when opening an excel via link, I don't even have time to choose the option 'Open in App'. I have already 'cleaned' my firefox, but the issue has not disappeared.

Firefox fails to recognize my GPU's and uses my integrated GPU rather than my dedicated GPU. I'm using Kali Linux (usually alike Debian Sid on repository grounds), I'm invoking it using DRI_PRIME=1 environment variable because that's where my Radeon RX560 is but firefox opens with this warning on terminal:

[GFX1-]: More than 1 GPU from same vendor detected via PCI, cannot deduce device.

I've even tried nightly but it doesn't recognize the dedicated GPU either, my other GPU is a Radeon Vega 8. All other other programs on the system and even Chrome recognize my RX560. Using DRI_PRIME=4 (that's where my Vega 8 is located) launches the browser with the same warning and again uses the integrated GPU, I know which one is using because radeontop shows memory usage only on the integrated GPU.

I don't know if this isn't the right place to post this, if you know a better place please tell me. Thank you in advance.

Hi,

My firefox has been crashing/quitting randomly few times in a day even in safemode. I was not able to find solution.

Kindly advise.

Thanks

I posted this earlier today and can't seem to get back to where it is shown. The above code is what I woke up to on Firefox. Subsequently, I reinstalled a second edition of the browser and it works fine with the exception that I can't install Dashlane on the second version. When I attempt to install Dashlane, the previous version of Firefox opens and wants to install Dashlane itself which, of course, is useless as that version is where I get "Error code: SEC_ERROR_BAD_SIGNATURE" continuously. My question is, how do I get rid of the offending version of the browser?

I reformatted my laptop and reinstalled Firefox, and now certain parts of webpages are not showing up. For instance, on answers.microsoft.com, I cannot see "reply" boxes so I can't post anything. on homedepot.com, I can't see the tool that tells you the location of each product and allows you to text it to your phone. The webpages look "normal" except that the missing content is just... missing. I'm wondering if content is being blocked on other websites, too.

The websites appear correctly if I clear cookies and site data from Firefox, but not if I just clear the cache. The issue appears in "safe mode" also. It doesn't matter how many times I restart my computer-- the issue is still there. I have as much of Windows Firewall blocked as I am able to. I have uninstalled my ad blocker extension. The website page style is "Basic page style."

This is so frustrating. Please help.

Hello, i have read others have similar problems, but not the same one and the offered solutions do not work for me. My problem is that as of today after the strangest crash/malfunction of the browser i cannot copy address from the address bar and paste them. Or better it seems like i am copying them or even cut them, but when i try to paste them it does not work. I've already reset firefox, and at the beginning it seemed to work again but after a few opened tabs i have the same problem again. I am at my wit's end and i have no idea to solve this problem that makes using the browser very difficult. Does anyone know what i can try to do to solve this? thanks

Hi, my firefox has been basically closing itself immediatally after I open it. When I restarted my computer, it finally showed me a message. It said that I could either go into safe mode and trouble shoot or refresh my firefox, deleting everything. So, I first went with going into safe mode, and as soon as the firefox safe mode tab opened, it closed itself again! So, I went to refresh because that was the only other option, and even after I refreshed, the firefox browser still closed itself. I scanned my computer for malware or viruses using two seperate malware detection programs, (Kaspersky Endpoint Security 10 for windows, and I used Malwarebytes' Anti-Malware). I have tried using google, however I am having the same exact problem with google as well! Please, someone help, I need this to log into my live sessions at my cyber school. I wish I could add images but the tab always blinks away after a second, and I'm not fast enough to get a picture of it.

We have noticed that since Firefox 87 was released, audio recordings made in the browser are being cut off. After recording for up to 3 minutes, the recorded preview of the file seems to be cut off. A 3 minute recording would yield a 39 second preview, whereas a 1.5 minute recording yielded a 15 second preview. The file it seems is only recording a much smaller segment of audio from what is intended.

Is there a known bug recorded for this problem?

Thanks, Josh Wild

My online banking access used to work perfectly but does not worked any more. In the login process, it simply does not go any further without any error message. The laptop is the same as before. The only thing that has changed are updates to Firefox version 87.0 and Ubuntu version 18.04.5 LTS. On another laptop, the bank access still worked perfectly. I have tried to switch off all restrictions in the Firefox settings and to deactivate all add-ons, unfortunately without success. The bank couldn't solve the problem either, they just said it was probably due to the browser settings. Do you have any ideas? Thank you! Wolfgang

Since Windows Insider build 21318 (we need Insiders build for some WSL features), after a few minutes of usage characters start to disappear from the application : pages, menus, etc. Only Firefox triggers this behavior, but once it has started it propagates to other Windows apps. The only solution is to quit Firefox and any affected app and relaunch. Firefox is pretty much unusable at this point.

This bug is very much alike the one reported here : https://support.mozilla.org/fr/questions/1313520

Restarting in safe mode doesn't change behavior : not related to hardware acceleration or add-ons.

Tested with Firefox v87.0 and Nightly. I also checked the described behavior also happens on co-workers computers same model/same configuration (this is on a Dell laptop Precision 7550 with an NVidia Quadro RTX4000).

I'm trying to better understand why a certain website I frequent online seems broken or something with the level of tracking protection I have enabled with the main page working fine then the stories pages being spread out or something rather than what it was supposed to be like if this helps. I'm not able to read the story easily and have to scroll down over and over again and sometimes, the webpage won't allow me to go down on the page as well. I'm not too sure if that's because of the tracking protection level I have enabled and how to get around this if so rather than having to go back to the standard level. Feel free to share your thoughts sometime. Thank you in advance if you reply to this.

When copying an image from another program, such as Snagit or powerpoint into gmail using firefox, I get two identical copies of the image.

When copying formatted text from Powerpoint to gmail, the text also shows up twice -- once with the formatting, and once without the special formatting.

However, when copying text from Word to gmail, the text only shows up once -- with the formatting.

This does not happen with Chrome.

It does not happen when copying the image or text into another microsoft program like word. It only happens in Firefox.

I have refreshed Firefox, disabled add-ins, and cleared cache. Nothing helps.

Please advise on how to stop this from happening when copying an image or formatted text.

This problem has only started in the last couple of weeks. I am using Firefox Version 87.0 Build ID 20210318103112

with Windows 10.

Upon loading any website that uses my Webcam or Microphone, Firefox crashes, and crashes immediately upon reloading Firefox and the associated website.

Examples include: Roll20, Spelltable.

I do now the series of events that lead to the crash but not the reason why it crashes.

While browsing https://www.mathrubhumi.com/ site, a warning will come "A webpage is slowing down your browser, what would do like to do, stop it or wait" Then system monitor shows a web content is consuming around 4.5 GB and firefox itself stopped the webpage. If the memory usage is higher the system will hang.

Hello, After I start Firefox with Duckduckgo, I begin impatiently typing something in. Then I find that Firefox wants the master password and has swallowed everything I typed. Can this process of entering the master password be sped up or changed so that I do not have to type everything over?

Whenever I would like to print something on Firefox a new window (Print preview) tries to open, stalls und crashes immediately. No printing occurs.

Crash report as follows:

bp-97161149-3820-4453-bf2e-7ef770210403 03.04.21, 14:54

Who can help me ?

Thanks

Firefox 87.0 (64-bit) on Ubuntu 20.10 is currently unusable as it won't open anything.

• Firefox opens with no page loaded.
• Clicking the single "getting started" bookmark does nothing.
• Entering a search term in the address bar and pressing 'enter' changes the url in the address bar but nothing is loaded and the page remains blank. There is no indication that anything is loading.
• Entering a url, such as "www.youtube.com", and pressing "enter" does nothing. There is no indication that anything is loading.
• Opening the menu by clicking on the burger icon, then on "preferences" does nothing except make the menu disappear (same with most of the options in the menu).

In the browser console I see some errors and no request info (see screenshot).

I've tried `sudo apt purge firefox` then installing again, which didn't help. The problem started with ubuntu 20.04 (I only updated to 20.10 to see if it might resolve this problem).

I've tried the "refresh firefox" option, starting in safe mode, and clearing the startup cache, which didn't help.

Any suggestions would be much appreciated.