Firefox 技術支援討論區

System:

Windows 10 pro 22h2 19045.3516

Intel i5-10200h with UHD 620

Driver 31.0.101.2125

Firefox ESR 115.3.0

When watching streams in firefox, I noticed that overall iGPU load is very high, up to 70%, a lot higher than watching 1080p movie with dedicated player.

I found that the firefox actually only shares 10~20 iGPU load, the rest are from DWM, which load is up to 40% sometimes.

Also found if I switch from the tab with streaming page to another normal webpage, DWM immediately drops its usage to about 2%, firefox still uses some load as it's still decoding. DWM usage rises if I switch back.

I tried force firefox to use nvidia dGPU, firefox does use nvidia card to decode, but the DWM problem said above still apply.

See attatched image as prove.

Cross reference to intel community thread: https://community.intel.com/t5/Graphics/High-iGPU-load-when-watching-streams-in-firefox/m-p/1528571#M123027

Right click on any link in Facebook asks for me to shutdown Firefox to open a new page. What is causing this? The same thing happens if I am in Thunderbird or Betterbird. It's OK to open a new tab but not restart Firefox.

Dear all, we have lot of cases reported from Firefox users around the world. Users reported that the menu of the Firefox changing to default ---- installed version.

This feature https://support.mozilla.org/en-US/kb/use-firefox-another-language simply not working on current stable and beta Firefox.

When the window with languages is closed it immediately forget every languages except default.

Workaround is install language version that user would use, but this is not easy way id we need to create all language package version in our global company.

affected versions 119.0b1 (64-bit)

Thanks for fix.

right click menu copy not clickable,cant copy but when I hit ctrl + c and copy something first then i can copy within the right menu fine with the same site, and no this is not a site issue chromium works just fine.

This has happened to me too many times and haven't found a solution to it. When I open Firefox after I have booted up my PC, my browser would either function as normal and everything is kept the same, or would act as if I am new to Firefox and reset my settings and add-ons. I tried re-installing the browser and creating new browser profile, yet those solutions that I've found hasn't worked. Any solutions would be helpful, thanks

(In the image provided, this is what happens at times when opening the browser after turning on my PC)

Ever since FireFox updated to the latest version I'm constantly having Tabs crash within Firefox. The following message comes up: GAH. Your tab just crashed..

bp-99cb0647-4176-4710-b2c8-8a9e50231001 10/1/2023 1:01 PM bp-1da1989d-2091-432e-bfb7-8970c0231001 10/1/2023 1:01 PM bp-2cde79d9-a1de-4765-bd52-82dd10231001 10/1/2023 1:01 PM bp-9ad00c91-a977-4b4f-96a5-f1c2f0231001 10/1/2023 1:01 PM bp-41f094be-b1b5-4505-a6a2-097050231001 10/1/2023 1:01 PM bp-67a0c441-baad-412f-af7c-aeb9d0231001 10/1/2023 1:01 PM bp-5c33e37f-a7d4-4710-9918-c3a740231001 10/1/2023 1:01 PM

(moved the crash reports out of the Troubleshooting Information - c)

Whenever I launch Firefox, I get the error message "Firefox couldn't update automatically. Download the new version - you won't lose saved information or customisations." I download and install the .dmg for the new update, but I still get this error message whenever I launch Firefox. I used to be able to have updates installed automatically without requiring to manually download each Firefox version. Could someone please assist? Details below:

Firefox version: 117.0.1 (64-bit) MacOD: Ventura 13.5.2

Many thanks :-)

Good afternoon. For the last day or so my Firefox has been running slower than normal. It takes longer to load my home page than normal, for one example. Actually it takes a little longer than it had to load most web pages. I tried opening the same pages on Edge to make sure it is not just an internet issue and Edge works fine.

I am also having an issue with settings. When I open settings, privacy, and navigate to saved logins before when the list would automatically populate it now takes almost 12 seconds to load all my logins.

I did try to run the browser in troubleshoot mode and the behavior did not change.

I am running Firefox 118.0.1. Any help would be appreciated. Thanks in advance.

Over the last year I have uninstalled FF removed settings then reinstalled from scratch. Its been over a year now and FF never can pin point where I am at. Today it says I am 1300+ miles from where I am. I really don't want to go back to using Chrome but it appears I will have to as it normally has my exact position. I travel for 6 months of the year and have 3 internet connections shared via an internal WiFi that I use 99% of the time. They are connected via Starlink, GoogleFi (T-Mobile) and AT&T SIMs. I have a SSID with the _nomap suffix and that fixes Chrome but FF NEVER seems to know where I am, no matter how many times I clear the browsing data. I really don't want to go back to Chrome, but I cannot do my work if FF thinks I am somewhere else all the time. Geez, If only there was an addon or extension that would override FF location so I could tell it where I am. I'm in FF Hell. -Bill

I have the same issue that was reported here: https://support.mozilla.org/en-US/questions/1358340 and here: https://support.mozilla.org/en-US/questions/1409149

After a Firefox restart for a version upgrade, there are 8 windows listed in the Windows menu, but only 4 are visible. Trying to select one of the invisible windows from the window menu, or cycling through open windows with cmd-` displays nothing. I tried checking other desktops to see if the windows had landed there, but they're not. The missing windows don't show up in Mission Control.

I also tried exiting FIrefox, deleting the xulstore.json file, and restarting. This had no effect.

I'm on a 2021 M1 Max MacBook Pro Firefox 117.0.1 Mac OS 13.5.2 (22G91)

Any ideas? This is a weird one.

Thanks!

I am using Firefox 115.3 on Debian 12.1. I have numerous tasks which require the use of my web browser and have allocated a different virtual desktop for each. This means that my browser session typically has several dozen tabs open in numerous windows at one time. Under normal circumstances, this works just fine (and is a testament to the engineering that has gone into this browser).

My issue is that Firefox renders my machine virtually unusable for a few minutes each time I restart my desktop session due to focus stealing. When I open the browser, several dozen windows pop up (as expected) and relocate to their correct virtual desktops (as expected); however, as the windows begin to load, the most recently active Firefox window steals focus repeatedly. If I am, for instance, in the process of typing my password into my desktop e-mail client, a Firefox window may steal focus from the password dialog. In practice, this focus steal happens once every few seconds for several minutes.

I would prefer that Firefox would not steal focus while restoring a session. Does anyone have any suggestions for correcting this issue?

I am having the same issue as in these questions/bugreports, but with version 102.15.1 https://support.mozilla.org/en-US/questions/1285436 https://support.mozilla.org/en-US/questions/1278453 https://bugzilla.mozilla.org/show_bug.cgi?id=1638675

I tried to downgrade to 82.0.3 (this version is mentioned in bug report 1638675) and it works well.

I am using the following webpages with animation for the performance test: 1) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance.html 2) http://www.java2s.com/example/javascript-book/testing-browser-animation-performance-demo-d2dff.htm

Here is what I know so far... - '--safe-mode' or 'layers.gpu-process.enabled' do not make any difference; - the second webpage gives better performance (comparable to 82.0.3), so the issue can be related to the text+animation combination; - even if I scroll the first webpage to move the animation out of view, the performance is still bad; - looks like it depends on window size (1st webpage)

Hail:

System Software: Win11Ent_x64 v22H2 (b: 22621.2283) MFF v18.5.0.0

No matter what I try, my MFF keeps crashing at startup. For some reason, it tries to open 2 pages the windows at the same time, which is illogical. I deleted firstly my: sessionstore.jsonlz4 logins.json to no avail.

Then I tried to open MFF through elevated CMD with the command: C:\Program Files\Mozilla Firefox\firefox.exe -safe-mode Again, 2 windows pop crashing immediately.

I do not understand why all of the sudden, it tries to open 2 different instances at once. This makes no sense. I am out of ideas, having tried many an option found on Google, but which none give me a solution.

If anyone has an idea, I would be quite darn thankful. This MSEdge crap that I need to use now is not quite my thing.

Thank you. Ke'Ylan

As per subject. After i close FF - and it is no longer showing as an app in Task manager. When i try to restart it, it says it's still running and i have to ask it to close FF before it will open it again. AFAICS It happens randomly.

It may be relevant that when using CCleaner, it often (randomly) hangs when cleaning FF internet cache and says FF needs to be closed when it is already closed and does not appear in task manager. If i ask CCleaner to close FF, the application hangs.

Less likely perhaps to be relevant: i got a rogue change of Favicon on one site. I eventually deleted the relevant file hoping the Favicons would repopulate. Most have, but many haven't including hotmail and protonmail sites.

There seem to be many causes/solutions to FF hanging but i thought these specific circumstances might make it easier to suggest what the problem is exactly and how to fix it.

Thanks.

When searching queries, this error will come up; however, when searching full length URLs it works and sends me directly to the website. I've looked through the Q/As and they all recommend clearing cache/cookies and messing with the history settings to resolve the problem. However, after doing all that and messing with other settings I cannot seem to understand why this started to happen.

When in private browsing mode it works fine and I can ask whatever and I receive all the possible websites to click on. It's just on normal browsing that I receive the error message. Am I going to need to just uninstall Firefox and reinstall to fix this? Or maybe there's something else I can try out. Thanks!

Error in Question: The page isn’t redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.

In Firefox, the mouse becomes partially unresponsive to elements in the browser and on web pages. This happens after 15-30 minutes after starting up the browser. Common symptoms include:

- Unable to drag and drop elements properly, including text after highlighting it. - Sometimes, the mouse continues to hold elements while dragging. Pressing ESC temporarily fixes this. - Dropdown menus on websites do not drop down when hoovering over them - Other items on websites don't display items when hoovering over them

I have tried:

- Different mouses, including my laptop's trackpad - A Firefox fork, namely Waterfox, but it still occurs - Limited testing with other browsers. No problem occurs - Limited testing on desktop. No problem occurs - Entering Troubleshooting Mode on Firefox - Clearing cookies and cache - Reinstall Firefox (including installing from command line instead of the snap store) - Updated Firefox - Refreshed Firefox - About:Processes doesn't show anything using more than 10-15% of CPU at any one time - Limited testing with a new Firefox profile. No problem occurs - Disabled WebGL and Hardware Acceleration.

Temporary fix: Restarting Firefox, but the problem re-occurs shortly after use.

Using Ubuntu.

Any help would be greatly appreciated.

Firefox worked fine until the latest update 115.3esr, at time it slows to a crawl... I am now sick and tired of Mozilla and Firefox, they are about to get the boot - my style, I've used them since about version 2.

Looking in the task manager Mozilla makes it look a disgrace, at time it's hard to get a fix on some entry's because they bounce up and down.

Firefox.exe 45,24K Firefox.exe 3,16K Firefox.exe 27,484K Firefox.exe 7,392K Firefox.exe 7,344K Firefox.exe 15,735K Firefox.exe 7,320K Firefox.exe 169,932K, I round it off to about 250MB

Does these look about right? Why can't they just have one .exe? (Win 7 Pro x64)

Thanks Dave

YouTube videos on Firefox getting slower and jerky. After refreshing Firefox (Settings -> Help -> More troubleshooting information -> Refresh Firefox), it is OK, but only for a short while. Then the problem starts again. Same YouTube videos are running fine with Chrome at the same time.

Running Windows 11 Pro (Clean windows setup not long ago and the issue was there from the beginning.) German Language Firefox 116.0.2 Build ID 20230805021307 Intel CPU i7-1360P, 16 GB RAM, 1TB M.2 SSD

Would really appreciate a solution for the issue because I really like Firefox!

I have a General Motors account that I can't login to. https://www.gmccanada.ca/en/ownercenter/service They recently changed to multi authentication using Microsoft. I can login to the first step but after I enter the sent password in the second step nothing happens. I have tried basic some trouble shooting like Firefox trouble mode, clearing cache and adding web site to exceptions in settings. GM Help Line told me to use a different browser!!!

Updated to FF118 last night. Win 10.

Previously I started FF with -no-delevate to allow dragging of URLs to the desktop. In FF118, this switch no longer works.

Any solutions?