Firefox 技術支援討論區

One of your recent updates has all searches forced to the address bar..... I use the Google search box on my homepage and from the first letter its moved to the address bar... Go back to the Google box on the homepage.... You've made it useless....

If I open Google Maps in Firefox, it shows I'm in Lubbock, Texas. I am not. I'm in Arizona. Google Maps on Chrome gets it right. Bing maps gets it wrong in Firefox but right in Chrome too. Same with Google Earth in the browser. My IP location is correct and shows I'm in AZ. It's seems to be a Firefox issue. I've turned location off and back on. Cleared cookies. I'm at a loss.

I just bought an HP Officejet 9018. I tried printing a receipt that was sent as an attachment to my gmail. It only prints very small in the upper left hand corner even though the print preview looks normal. I tried to print a return label that Amazon sent me a link to. It printed the same way. I called HP & after connecting with my laptop & trying many different settings unsuccessfully, they had me try to print from Chrome. The attached receipt in gmail & the return label printed fine from Chrome. It also printed fine from my gmail in my Android phone & my iPad, so the issue is only when in Firefox on my Windows 10 computer. My saved documents print fine. I just updated to the latest Firefox today, but the issue started when I got the HP printer & tried to print while using Firefox 2 days ago.

I saw instructions in here on checking the paper_data. It shows letter. I changed from "fit to page width" to Scale 100. I still have the same issue. There was one other instructions given to someone in Mozilla Support to click "file" & then something else, but I have nothing on my page that says "file". I assume the person answering the question thought the person asking was trying to print a saved document, but that wasn't the case.

I tried to attach screen prints, but my laptop is having issues & isn't saving them for some odd reason, yet I can see them in the "recents" in Microsoft Word. I save them again, but the same thing. It isn't in the folder when I click "browse" on "Add images" below.

What else can I do? it's such a pain to have to go to Chrome every time I want to print something. Thanks

Using Firefox and accessing my gmail account. A notice comes up saying "A pop up blocker may be preventing the application from printing the page. If you have a popup blocker, try disabling it to open the window". I have no idea how to find what this pop up blocker is so I can disable it.

Hello,

I don't even know how to google this, but: I recently 'refreshed' Firefox (due to the sound stopping when I played videos) and now I keep having to sign in to all my regular sites, like gmail, twitter and Facebook, though NOT YouTube (had to sign to that a few times though, not sure what that's working now).

Firefox remembers my sign in info, and passwords, but I keep having to go through the sign in process.

With Twitter, every time I have to do this, I get a 'someone is signing in from a new device' message. Every time. I don't want them to think my account is getting hacked!

Plus, I would just like my Firefox to go back to before I had to refresh.

Please let this be an easy fix!

Thank you ahead of time!

John

Despite what all the articles say, I much prefer reading on my desktop to my phone, so I find it peculiar that the Firefox reading list I've got going on iOS is nowhere to be found on desktop. Seems like plenty of people have asked about this in the past. Would really love this feature to be added soon!

The subject line says it, really: though "Restore previous session" is still ticked in Options, a reboot presented me with just my homepage tabs. Is this, as I hope, an inadvertent bug or a design decision?

I'm using a desktop PC running Windows 7. Many thanks.

I received a Yahoo email which contained a set of 33 images, all of which display correctly in W10 and (pardon the expression) Edge. Attachment 0 shows 1 of the 33 images.

Of those 33 images, I can see only 13 using W10 and Ffx 88.0.1. The rest are blank spaces. Attachment 1 is one of the blanks.

Attachment 2 is the URL for one of the blanks. Attachment 3 is an error message that I hope might help to determine what's going on here.

What am I missing? Do I have my Ffx settings messed up? I'd appreciate a nudge in the right direction...thanks!

I set about updating my e-mail address on this forum. I followed a hyperlink which had been e-mailed to me automatically in the past by the forum, and which pointed to support.mozilla.org

The first screen (whose URL I don't want to try to get right now because doing so might sign me out of my Support.Mozilla.org account) offered only an option for creating a new account, not signing into an existing account. It turns out that this is a very significant wording mistake that needs to be corrected.

Since I thought my existing account didn't exist anymore, I made a new account with my new e-mail address.

Then I found that the short username assigned to my new account had a "1" suffixed - which meant that my existing account did exist after all. So I deleted the new account. I also managed to sign into my existing account by using the misleadingly named "Create a new account" method.

The next problem was how to change my primary e-mail address. There is no evident way to do this. I eventually found article https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts which confirmed my suspicion that the recommended workaround is to add the new address as a "secondary address," then delete the primary address. This is another significant issue that needs to be corrected. I'm registered on possibly dozens of Web forums etc. & all of them (except Mozilla) simply let me change my e-mail address when I need to.

Anyway, now apparently the support forum doesn't let me add my current e-mail address as a secondary e-mail address, because there is still a record of this address on the defunct account that I just now created. Also, the error message here is worded incorrectly (it claims that my new e-mail address is the same as my old e-mail address).

Can I please have assistance from a forum admin in getting my e-mail address updated, without change to my short username.

I also wish there were a more obvious way to ask for help (or raise defect reports) regarding the forum itself.

Thanks for your help.

Hi, I see that Print Preview is gone, but I figured out how to deal with that by setting the scale in Print mode. However, I have noticed just in the past week or so, that no matter how the scale is set, the web page will NOT print properly. I tend to print mainly receipts for online purchases and recipes from various sites. This is now impossible. I've done the troubleshooting and refreshing to no avail - there seem to be no manual print settings for Firefox. I've had to resort to taking a screenshot and pasting it into a blank Word document, which of course shows all the webpage extraneous stuff that I don't want to see. Can you help?

My money program uses an importer to download files directly (rather than saving to desktop & manually importing. The institutions' choices always include OFX, QFX, and QIF. The Application list in Options lists OFX -- in two places-- and QFX. Both are assigned to the importer.

No matter what format I choose, I have to browse for the importer (several clicks). To check, I downloaded account information for several accounts held with the same institution, cycling through those 3 formats. Same result each time. "Always do this" is checked and OFX and QFX are assigned to the importer as you can see in the screenshot.

Shouldn't FF be adding QIF when I download activity in that format? I certainly didn't add OFX or QFX manually! And can anyone explain why "Use importer" is broken?

TIA mm

I am the webmaster for a church website. As you will see about the collected data on my computer, I work on a Linux computer. Because of the pandemic, the church has been worshipping using livestream video run from the church's website. To aid parishioners with the service, we post pdfs of the Service Bulletin, Readings for the Day, and other aids to participate in the service.

Up until, I think, Firefox 87, in testing the webpage before publishing, I was able to open the pdf links in a new tab. Now, when I try to test the pdf links, Firefox prompts me to save the pdf and I cannot view it online. Given that the pdfs were generated on my computer and exist in my files, It is somewhat ridiculous that I'm being prompted to save the pages.

However, because I also have a Windows machine, I know that this is not happening on all of Firefox, just on the Linux version,

How can I alert Firefox to get this fixed. When I'm not acting as a webmaster, I have occasion to click on a pdf link and it is annoying that it will not display in the browser and and opens up a "save" box.

Hi, lately I have been trying to tackle my secondary HDD being spun up for no reason in the background and one thing that keeps popping up is Firefox.exe accessing a bunch of fonts contained in the Solidworks installation on the HDD (which is a secondary drive, while Firefox is installed on the primary SSD).

I really cannot understand why it happens, since I think nobody is supposed to install Solidworks along with Firefox. Of course I don't want this activity to wake up my drive, but also, is it normal? I have to admit I'm kinda worried.

I'll attach screenshots from Sysinternals Process Monitor

Thanks in advance to anyone that will help :)

Going to Firefox > Help > Send Feedback gives me the page shows in the attachment.

Nothing ever happens, regardless of which browser or PC I'm using, I'm unable to give feedback.

So out of a sudden my cursor is like really small in firefox https://i.imgur.com/hHls0Hf.png thats the google page with the cursor in firefox https://i.imgur.com/RuFlp8W.png thats the same but in edge

I already tried safe mode and a fresh reinstall of firefox

yet the problem is there there, and makes Firefox not really good to use, since you just lose the cursor on white sites

Anyone knows how to fix this?

Dear Mozilla Community,

I would like to know when Firefox will be dropping Windows 7 support? I readed on some websites that Google Chrome will be dropped support for Windows 7 in 15 January 2022 year so I would like to know if there are any plans by Mozilla Developers to drop support for Windows 7?

I don't have computers with Windows 7 but my friends asked me about this because they know that I am active community member of Mozilla but I can't answer because I don't know so this is why I asked you today about this.

Yours faithfully, Piotr

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Currently installed 88.0.1 on Win7x64. Had to install Chrome because playing youtube playlists on Firefox became unbearable. On youtube.com and music.youtube.com many songs starts playing normally, then after few seconds, sometimes even over 10 seconds song restarts and start again. And this again is sometimes 3 times. It is not always the same songs. And it is not on every song on playlist. I would say it is random. Second problem is that after few songs has been played youtube choose next song and stops without any error. I need to push button play to continue. I tried to remove cookies, clean data and run in safe mode. Not sure when it started but i think at least 2 weeks has already passed. Don't observe this on Chrome so i will temporary switch to Chrome with youtube.