Firefox 技術支援討論區

Hi, I have a problem with Firefox; when I try to access no matter where I get the message "Unable to connect.

"An error occurred during a connection to" The problem keeps coming back no matter which site, I tried to delete and repair again after deleting both TEMP files and deleting all the configuration files that were from their location, I would appreciate your assistance

After the most recent FF update, I cannot upload photos from File Explorer to Ancestry.com gallery. I open a photo file to begin the upload process to Ancestry but my monitor goes grey, I cannot use the cursor or click on anything. A big blue circle goes around slowly so my only way out is Esc and it says Firefox is not responding and asks if I want to close the program which I do. I have retried uploading several times and each time it fails. I did a disk cleanup, a system clean up, cleared history, cache and cookies, troubleshooters; all of things+ that are recommended to fix the problem. Command prompt isn't something I use but if I have to, I will. I need get a fix for the not responding issue, otherwise I have to put my family tree on hold indefinitely. Thanks.

When I run an internet speed test (speedtest.com or any other), I get slower speeds with Firefox compared to Chrome and Edge. My internet speed for download should be 500 mbps. This is what I get with Chrome and Edge, but with Firefox I get 300 to 400 mbps. I tried running Firefox in troubleshooting mode and got the same result. Also tried changing the network settings (proxy or no proxy; Enable DNS on and off, etc), but no luck. Please help.

I have 40MPS dsl. My download speed significantly reduced (17-20MPS) with the latest 110.0.1 version. I traced the problem over the last week to Firefox. I thought I resolved it by deleting one of my 3 add-ons. Speed significantly increase after that. The next morning, it was slow again. I hibernate my computer over night. I closed Firefox and it speeded back up. I re-opened Firefox and the speed remains high so far, but 3-4 MPS slower than with Firefox closed. I do notice that Firefox is a very large memory hog. I also have a newer (6 months) laptop running Win11.

All of a sudden I get the following message in a box instead of Firefox opening. Tried Firefox uninstall and install, same message. Any ideas?

XML Parsing Error: no root element found Location: chrome://browser/content/browser.xhtml Line Number 1, Column 1:

I am a long time Firefox user, having moved to Firefox from Netscape in the late 2000s. I have been very happy, but this latest issue has really been frustrating.

I am on a Windows 10 PC, and using the lates Firefox. It loads fine and works fine for 10 minutes or so and then just stops working. I can access menus, but if I click on a link - whether from the current page or a bookmark - nothing happens. It will not connect any longer and I need to shut down and restart. I can open a new tab, but nothing will load in the new tab.

I have tried everything. If I load in safe mode to remove all extensions - same issue. I did a refresh - same issue. I uninstalled and reinstalled - same issue. I removed my antivirus program (Malwarebytes) - same issue. I uninstalled my VPN program (Windscribe) - same issue. I have been searching for solutions and tried a number oft things like disabling hardware acceleration - same issue. (I have reinstalled those programs as removing them did not fix the issue and it did work with them previously.)

Any thoughts on what else it could possible be?

Intro

Website that uses Three.js and Adaptive streaming solutions such as HLS.js package

How it works? Basic implementation of the HLS.js that streams different 4K video at different levels/chunks (HD, FULL HD, 2K, QUADHD, 4K). Downloaded chunks from the stream are loaded to the WebGL/Three.js Video texture.

What is the problem? Whenever Video quality changes to higher resolution such as 3072x1536, WebGL is not rendering immediately the texture and displays black frame/screen.

This only happens on the Firefox, tested on Chrome, Safari, Edge and Firefox.

More information:

This warning appears on Firefox 105: WebGL warning: texImage: Fast Tex(Sub)Image upload failed without recourse, clearing to [0.2, 0.0, 0.2, 1.0]. Please file a bug!

When tested on latest Firefox 109.0.1 above warning message does not appear in the console, but there is still black blink bug and another logs:

[Video] Hls.Events.Error mediaError bufferStalledError false

[Video] BUFFER_STALLED_ERROR > Playback is stuck because buffer is running out of data.

Note:

Black screen blinks whenever video switches the quality to the higher than 2160x1080px and when below logs are fired to the console, example:

[Video] Hls.Events.LEVEL_SWITCHED > Quality switched to level 3: 3072x1536 @ 8.61Mbps

Research:

Couldn’t find any bug that was reported with the same warning message as this one.

Topics that I’ve found that could be or not related with this bug.

1709726 - Failed to upload video element to WebGL texture with texImage2D()

1322694 - WebGL video textures fail to render in Firefox Nightly for MP4 format with 2048x1024 pixels dimensions

To do:

Investigate with Firefox support why WebGL is not rendering frame when video switches to the higher quality.

Hi, guys

I've been using Firefox for many years and I love it.

After Firefox 110 update came out, I can't fully use it. When computer resumes from hibernation, it happens to freeze sometimes when I have many tabs open. And it doesn't unfreeze, I have to close it by ending its task. It gives no crash report too.

I've tried removing extensions, reinstalling the Firefox. Nothing helped.

I'm using Ryzen 4500U APU, with Windows 11 and all its security features enabled.

When watching youtube or even doing a little task with only one tab the cpu usage from a specific firefox process goes upto 90%. And I have did everything that was given in the following troubleshoot method "https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources" but still the same result. I tried with troubleshoot mode on with disabling all extensions but the cpu usage was still high. I have also checked with firefox's own task manager tool but there wasn't a single process that was using full cpu. I'll be attaching all screenshots below.

I keep getting tab crashes. I have cleaned up cookies, I have returned Firefox to default settings, I have restarted and tried it in Troubleshooting mode. The problem continues. Suggestions? I'm on a 2012 macbook pro using Sierra 10.12.6. My Firefox is the latest version. I have submitted crash reports.

My crash report ids are: bp-8836a22d-3fd1-436f-9bb2-e480d0230312 3/12/23, 12:26 PM

bp-593cd234-c30e-4818-b8d9-943d60230312 3/12/23, 12:26 PM

bp-5f3140e5-dae4-4aa9-b994-232820230312 3/12/23, 12:26 PM

bp-7c4d37f2-edcd-432f-8b8d-7805e0230312 3/12/23, 12:26 PM

bp-8c6613f2-0093-45e1-b876-cc2780230312 3/12/23, 12:26 PM

bp-ab8aa621-972d-4445-b2f7-da2710230312 3/12/23, 12:26 PM

bp-c67edc78-99ae-47b5-bac6-2b09c0230312 3/12/23, 12:26 PM

bp-d030b605-227f-4765-aed4-835700230312 3/12/23, 12:26 PM

bp-5cc93a50-d768-4d4d-a3f0-8c9920230312 3/12/23, 12:26 PM

bp-976c19af-0b26-4ae6-8731-9e53e0230312 3/12/23, 12:26 PM

Summary : UI Freeze issue in Firefox version greater than 100 Behaviour: Screen becomes unresponsive We have an angular 13 web application running in kiosk mode in Firefox using command This UI unresponsive when no interaction with the screen for long hrs and sometime it is crashing while it is getting used. We are seeing this issue in all the Firefox versions deployed in our systems that are all version 100 or above. We do not see this issue in the same base device OS and resources with version 100 and below.System Details : Ubuntu 18.04.4 LTS, aarch64 GNU/Linux Hardware: Jetson Xavier NX RAM : 8 GB CPU : 6 cores  The way we solve this issue today is by relaunching Firefox. Just by closing and opening the browser makes the UI is responsive again.

This computer was working fine until a couple weeks ago. I started having issues with some sites, including banks, support.microsoft.com and walmart. This is on Firefox, Chrome and Microsoft Edge, although it seems more severe on Firefox, which is my main browser. Below is a sequence for Walmart on Firefox, as an example.

1. Attempt login to https://www.walmart.com

2. Return message is: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

3. To left of url, is a Not Secure button. When clicked, there is an option for clear cookies and site data, which I click, and have data cookies removed.

4. Then I click Try Again, and page is displayed.

5. Search for an item, such as soap.

6. Page says Sorry... We’re having technical issues, but we’ll be back in a flash. NetworkError when attempting to fetch resource

7. Click again has page as above: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

8. Repeat steps 3 and 4. Page is displayed.

9. Select an item on the page, and once again: Secure Connection Failed

An error occurred during a connection to www.walmart.com.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

10. Repeat steps 3 and 4 and page is displayed.

bold textLinux Instance runnning in AWS locks up with firefox version higher than 78. Cyberark does use Xming aplication brokering. I logon to linux instance and type firefox and the page will lockup and I can't type anything in the browser. I have tried different options listed under your support page and ran many search related X11 slowness with firefox and nothing fixes the issue. Is there a bug with a specific version of Xming when using firefox? I have tried shutting down any McAfee services and the following options. Uncheck hardware acceleration about:config gfx.webrender.all set to true, browser.session.restore_on_demand to false, browser.session.restore_tabs_lazily to false and the browser does not lock, but once enter the web page it locks up.

Example when I use Red Hat Satellite , it locks up and had to kill the firefox process . When I add the options above I can get into the web page like satellite, logon etc. but then it locks. I need fire fox to work on a cloud instance that does use Xming since that is what CyberArk has. The python script that use gui doesn't work.

Greetings Firefox support fren

I have lately been unable to sign in on the Bing.com website. There was never any issues till about 4 days ago with it.

Everytime I click signin. It just refreshses the page and nothing has happened.

I did install this firefox extension that lets me use Bing Chat on Firefox browser. It's a legit extension as far as I can tell, and hasn't loaded anything malicious in my browser.

Hopefully you can spread some light on this, or perhaps others have experienced something similar in the past?

Best regards Daniel

This does not occur in Edge. It happens every time I start up my computer. Exiting and re-entering fullscreen fixes the issue. It only started happening after I did a platform upgrade to AM5 with a new motherboard, CPU and RAM.

I've played video both on Firefox and Edge using AV1 and VP9 codes. Only Firefox has the issue of video stutter when AV1 is played. I've tested it both with hardware acceleration and without and only when recommended settings were turned off along with hardware acceleration video seemed to have improved. Switching recommended settings or hardware acceleration back on would bring back stuttering.

Firefox: 111.0 (64 bit) GPU: RTX 6800 XT (newest drivers installed) OS: Windows 11 22H2 22621.1413