UPDATE ISSUE: a 2021-08-30 UPDATE deleted all my NOTEPAD docs from (4-28-21 to 8-30-21) + all my MY DOCUMENT docs from (8-13-21 - 8-31-21.)

01:54 PM 2021-08-31 https://support.mozilla.org/en-US/questions/new/desktop/form FF SUPPORT >COMMUNITY HELP PAGE > "DOWNLOAD, INSTALL AND MIGRATION" SUBJECT: UPDAT… (閱讀更多)

01:54 PM 2021-08-31 https://support.mozilla.org/en-US/questions/new/desktop/form FF SUPPORT >COMMUNITY HELP PAGE > "DOWNLOAD, INSTALL AND MIGRATION"

SUBJECT: UPDATE ISSUE: a 2021-08-30 UPDATE deleted all my NOTEPAD docs from (4-28-21 to 8-30-21) +

all my MY DOCUMENT docs from (8-13-21 - 8-31-21.)


I'm guessing the probable cause has something to do with the UPDATE activity 8-30-21, interacting with

FF UPDATE activity on 8-13-21. And possibly 4-22-21 - that caused the deletion of all my NOTEPAD docs (from or after ***4-28-21 to 8-30-21) + all my MY DOCUMENT docs from (***8-13-21 - 8-31-21) Or just in general WINDOWS not working well with FIREFOX. (UPDATES OR PROGRAMS)


UPDATE HISTORY CHART SEE BELOW - I CAN NO LONGER SEE WHAT UPDATES WERE LISTED IN WIN SYSTEM RESTORE BEFORE I USED IT TODAY. Strangely, only 2 Windows Updates (8.21 & 8/13) are now listed under System Restore. I got FF info from FF Settings.


8-31-21 WIN SYS UPDATE SAYS: (IF I wanted to) undo system restore any programs that were added since the last restore point will be deleted -and - any that were removed will be restored:

programs and drivers that will be deleted: 1. FF X4 EN-US 91.0 PROGRAM 2. FF MAINTENANCE SVC 91.0.0 7886 PROGRAM 3. SECURITY UPDATE FOR PACKAGE FOR ROLLUPFIX (KB4534310) WIN UPDATE

programs and drives that might be restored - might not work - might need reinstall 1. FF X64 EN-US 91.0.2 PROGRAM 2. FF MAINTENANCE SVC 91.0.2.7905 PROGRAM 3. UPDATE FOR PACKAGE FOR ROLLUPFIX (KB4539601) WIN UPDATE


8-31-21 FF SETTINGS says I am currently on version 90.0.0!? and it is asking to update to 90.0.2? [how can I be on 90.0.0? I only removed 8-30-21 to 8-31-21 activities! I should STILL be on 91.0.2 - I've been there since 8-25-21 and FF settings shows nothing done to FF 8-25-21 TO 8-31-21! YET...Win Sys Restore DOES indicates FF ACTIVITY since yesterday somehow!?]


8-31-21 12:39:59PM I DID SYSTEM RESTORE FROM 8-31-21 12:39:59PM TO 8-30-21 (?TIME?)

RESULT( from what I can tell, it looks like...)

I got back:

1. DOWNLOADS (8-13-21 TO 8-29-21) 2. NOTEPAD -one from 8-30-21 11:23am - I believe there were other notepads from 8-30-21. 3. NOTEPAD created 8-31-21 12:31pm - modified 12:34pm. I did not get back: 1. DOWNLOADS (8-30-21) IF there were any...can't recall at this point... 2. NOTEPAD (4-28-21 TO 8-30-21 (-) minus (1) doc from 8-30-21 11:23am in #2 "I got back")

SO BASICALLY I DIDN'T GET BACK MY NOTEPAD MISSING STUFF.


8-31-21 MISSING DOWNLOADS (8-13-21 TO 8-30-21) 8-31-21 MISSING NOTEPAD (4-28-21 TO 8-30-21) 8-31-21 CREATED 1 NOTEPAD

      • 8-30-21 WINDOWS CRITICAL UPDATE

8-30-21 CREATED MULTIPLE NOTEPADS 8-30-21 CREATED MULTIPLE DOWNLOADS I THINK


8-25-21 FF UPDATE TO 91.0.2 SUCCESS 8-21-21 FF UPDATE TO 91.0.1 SUCCESS

8-21-21 WINDOWS CRITICAL UPDATE 8-18-21 WINDOWS CRITICAL UPDATE

      • 8-13-21 FF UPDATE TO 91.0.0 SUCCESS

7-22-21 FF UPDATE TO 90.0.2 SUCCESS 7-13-21 FF UPDATE TO 90.0.0 SUCCESS 6.22 -21 FF UPDATE TO 89.0.2 SUCCESS 6.17-21 FF UPDATE TO 89.0.1 SUCCESS 6.04-21 FF UPDATE TO 89.0.0 SUCCESS 5-06-21 FF UPDATE TO 88.0.1 SUCCESS

      • 4-22-21 FF UPDATE TO 88.0.0 SUCCESS

Today is 8-31-21. Some 8-30-21 UPDATE/S have/has DELETED all NOTEPAD & MY DOCUMENT docs from (8-13-21 through

yesterday 8-30-21.) Note: There have been a lot of lot of FIREFOX UPDATE ACTIVITY the last 2 weeks or more. There have been at least 2 CRITICAL WINDOWS UPDATES in the last few days - 1 on 8-30-21. Possibly

other/s in further recent history but I'm sure FF has done a lot more updates in the past 2 weeks. In other words: both are releasing updates around the same times AND right after lots of FF updates.

From my experience and education this is a MAJOR cause of conflict in programming changes.

8-31-21 SYSTEM RESTORE. I have only done this ONE THING to try to fix this - I backed out to one SYSTEM RESTORE DATE back = (yesterday 8-30-21.)

After I did the SYS RESTORE to yesterday, it won't show me yesterdays' UPDATE TITLES. [And I know SYS RESTORE doesn't even list ALL updates from all places at all times.] note: Right after did RESTORE it wouldn't show any list; a few hours later I checked again and it provided a different list - it lost details - but it says WINDOWS did 2 other CRITICAL WINDOWS UPDATES ON 8-18 & 8-21 both around 10:50AM with no ill effects. It doesn't list ANY FF UPDATES however I swear that I saw at least 1 or 2 before SYSTEM RESTORING on visible list - now NO FF UPDATES even further down the list.


The REASON I need this and fast is because my NOTEPAD DOCs' contain drafts of very important messages I need to send to my physicians ASAP and I can not recreate them because of my disabilities I was counting on them to remember what I needed to say. Can anyone help?


(repeat in detail) I KNOW there were MULTIPLE FIREFOX UPDATES that have been downloading over the past...oh two weeks or so because I had turned off the automatic on them just so I knew that they were happening...but I always then approved them daily if they did come up and they had been coming up seemingly 50% of the days I'm wildly guessing - so they weren't all listed on that SYS UPDATE LIST... Perhaps the FIREFOX UPDATES were created so FF worked with WIN or to counter the effects of the WINDOWS UPDATES, probably had to. I believe it will be worked out but as stated I don't have the luxury of waiting - I'm trying to get back my NOTEPAD docs from at least the last week or two.


(WINDOWS ISSUE new today.) WINDOWS search files' organizational tools like TITLE BAR options are not working quite right today either. And from ONE certain FOLDER I couldn't move/remove DATE from the top, move up DATE CREATED or DATE MODIFIED.


I KNOW I am mentioning all the WINDOWS stuff and that's not FF but it DOES EFFECT FFs' DOWNLOADS and that's the point on mentioning them because I believe the issue is a conflict between the TWO programs.


What do I do now? - in order to get back all my lost (NOTEPAD+SCREENSHOT DOCUMENTS)? - in order to stay updated in general after that. Do I SYSTEM RESTORE back further? I'm not sure how far back to go. Do I then RE-DOWNLOAD UPDATES? WHICH ones? When?

Would you please advise me what steps I should take? What are the issues with all these updates yesterday, FFs' last updates against WINs' last updates? Anybody else have lost data? Lost NOTEPAD docs? Lost DOWNLOAD docs? And between what dates? Please comment on that too!


I'm working on a LOT of health issues that interrupt my brains functioning unfortunately I can't work this out on my own. It's getting desperate. I tried all day to write this as clearly as possible. Sorry if run-on or repetitive. I'm doing my best. Thanks in advance for your feedback.

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