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Firefox sync is empty after fresh Windows 10 reinstall

Firefox version: 97.0.1 Just reinstalled windows and installed firefox. Logged into firefox Clicked Sync Now Nothing's happening. I've tried logging out of firefox a… (閱讀更多)

Firefox version: 97.0.1

Just reinstalled windows and installed firefox.

Logged into firefox

Clicked Sync Now

Nothing's happening.

I've tried logging out of firefox and tried again.

No extensions, passwords, bookmarrks, nothing is syncing.

Please help.

DG 於 2 年前 詢問

Paul 最近回覆於 1 年前

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Netflix broken once I log on to Firefox Sync?

I have confirmed logging onto Firefox Sync does indeed break Netflix for me. I just was not so sure until now... Details: I've gone a couple weeks without syncing and h… (閱讀更多)

I have confirmed logging onto Firefox Sync does indeed break Netflix for me. I just was not so sure until now...

Details: I've gone a couple weeks without syncing and had no issues with any websites; watched lots of Netflix too.

After today's upgrade to FF97, I decided to risk it and log back onto Sync. Right away Netflix was broken in its tab, with "Pardon the Interruption. This title is not available to be watched instantly. Please try another title. -1044" and then "Error Code F7121 - 1331"

I have received this error code and more other similar ones from Netflix back a few weeks ago when I was actively troubleshooting this glitch. None of the fixes worked, and the ones that involved sifting through many dozens of about:config settings were avoided.

Thing is, back then, I made no changes I can surely recall, except upgrading to FF 96. OK, maybe some others...

And what's happening to my Netflix tab is not happening to any other tabs/sites, now or before; just Netflix.

I'm hoping someone here has seen this same thing happen and can shed some light on why my FF synced login breaks Netflix but when I'm not logged in, Netflix is ok.

Thanks;

Mark 於 2 年前 詢問

Mark 最近回覆於 1 年前

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How to stop syncing but keep everything on the device?

Hello, Like the title stated, I am using sync to basically transfer everything from one device to another. I do not need the sync function after this. So how do I disabl… (閱讀更多)

Hello,

Like the title stated, I am using sync to basically transfer everything from one device to another. I do not need the sync function after this. So how do I disable sync without losing all the data?

David Yuan 於 1 年前 詢問

jscher2000 - Support Volunteer 於 1 年前 解答

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Firefox seemed to "sync" the DisableAppUpdate policy from a Windows public comp to my Linux personal comp. I don't want that.

I normally use Firefox desktop on my Linux computer. Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/syn… (閱讀更多)

I normally use Firefox desktop on my Linux computer.

Last week, I started using it on a public computer running Windows. I installed Firefox Portable and then logged/synced into my Firefox account on this Win computer. I noticed that in the Firefox Portable Windows “about:preferences” page, it says “Your browser is being managed by your organization”, which links to about:policies. In that “about:policies” page, it shows this https://i.imgur.com/JmD8nXg.png Policy Name: DisableAppUpdate Policy Value: true. Now I’m back on my Linux desktop computer and it also has this “managed by your organization” message in “about:preferences” and the same “about:policies” stuff. In other words, it appears that this policy was copied from the Windows public computer to my personal Linux computer. I don’t want that.

How can I undo this? And how can I block this sort of policy syncing?

Mozilla cheese 於 2 年前 詢問

jscher2000 - Support Volunteer 於 2 年前 解答

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Lost synced bookmarks in both PC and Android device

Hi, I haven't use Firefox on my PC (windows 10) for a while, and sometime I use it on my Android device. Today I 've opened it and got the 97 version update, but the Sync… (閱讀更多)

Hi, I haven't use Firefox on my PC (windows 10) for a while, and sometime I use it on my Android device. Today I 've opened it and got the 97 version update, but the Sync for bookmark is not working. I 've checked the Firefox app on my Android device, and still see all the bookmarks. After a few time hitting "sync button" on both devices, now they are all gone! I read somewhere the Sync function is not intended to be Backup, but I had experience in the past while reinstalling Firefox, or even reinstalling OS, the Sync still works well. So what could be the problem now? Are there any way to recover my bookmarks, from my PC or Android device or even they could be saved somewhere in the cloud? Thanks in advance.

daolegiang93 於 1 年前 詢問

daolegiang93 最近回覆於 1 年前

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Lost my backup data.

Hello, today while reinstalling my Firefox ,despite data sync was enabled on my account, I lost all data like: custom look, bookmarks and saved passwords. Here is my ques… (閱讀更多)

Hello, today while reinstalling my Firefox ,despite data sync was enabled on my account, I lost all data like: custom look, bookmarks and saved passwords. Here is my question: Is there any chance to bring that data back? I've tried to get my Bookmarks from backup and synchronizing data few times but it seems that account lost it. Thank you in advance. rudawiksa

rudawiksa 於 1 年前 詢問

Paul 最近回覆於 1 年前

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changing account password

I've been attempting to snyc my desktop PC Firefox with my laptop Firefox. In the process, I'm able to log into my account on the PC, but none of the saved passwords I ha… (閱讀更多)

I've been attempting to snyc my desktop PC Firefox with my laptop Firefox. In the process, I'm able to log into my account on the PC, but none of the saved passwords I have for my account work. I am not able to see the current password on my PC account and am not able to change it without losing my data. In attempting to change the password, I used the Recovery Key which I had save some time ago but find that it is expired. In clinking on the options to generate a new key from within my account, nothing happens. How can I find or change the original account password and or generate a new recovery key after removing the old one? My primary desktop PC poses no problem in terms of access to my data etc. I am not able to see the password and consequently I am not able to sync my laptop without it.

kmass3 於 2 年前 詢問

cor-el 最近回覆於 1 年前

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bookmark data transfer to another desktop

How can I transfer Browsing data like bookmarks, etc from my old laptop to the new one? I have logged in, sync is on however, I can't find the data transfer option. Both… (閱讀更多)

How can I transfer Browsing data like bookmarks, etc from my old laptop to the new one? I have logged in, sync is on however, I can't find the data transfer option. Both are desktop so scan dose not work.

Penguin 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Netfflix no longer works on Firefox

Netflix no longer works on Firefox. After chatting with their help, I tried it on Google Chrome and it works just fine there. But I want to use Firefox. Can you help. … (閱讀更多)

Netflix no longer works on Firefox. After chatting with their help, I tried it on Google Chrome and it works just fine there. But I want to use Firefox. Can you help.

tonizap 於 1 年前 詢問

cor-el 於 1 年前 解答

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windows 11 unable to login sync

I was running Windows 10 on my new laptop. I was able to sync Firefox to my new laptop. The laptop then stated it could run Firefox at the system level. So, I allowed … (閱讀更多)

I was running Windows 10 on my new laptop. I was able to sync Firefox to my new laptop. The laptop then stated it could run Firefox at the system level. So, I allowed the new laptop to reboot and set it up. Firefox was working. Then I was forced to Upgrade Windows to V11. I was able to install Firefox and make it the default browser. But I was not able to get any of my bookmarks to open. I was not able get anything to open. Firefox stated it was able to sync but nothing was opening. I attempted to see my Firefox saved passwords and it would not open. I get no errors. So, I reset my Firefox login password to be able to send this request using Edge. Now my Firefox will not allow me to sync as it is not prompting me for my new password.

How do I get access to my saved passwords within firefox?

Thanks

matgp11 於 1 年前 詢問

matgp11 最近回覆於 1 年前

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Change email assigned to account

I have lost access to my email account. Actually alias yandex.ua doesn't work for now, because of war in Ukraine. Can I change email associated to my account to ... @lond… (閱讀更多)

I have lost access to my email account. Actually alias yandex.ua doesn't work for now, because of war in Ukraine. Can I change email associated to my account to ... @londra.dev?

illia.lubenets 於 1 年前 詢問

jscher2000 - Support Volunteer 最近回覆於 1 年前

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Firefox sync stopped working since yesterday for my account.

Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, si… (閱讀更多)

Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, since yesterday, my Firefox account will not sync properly. I've lost all my tabs, and none of my extensions are syncing and loading. History is lost too. What gives? Here is the most recent error log:

1646751903906 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1646751910677 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646751912597 Sync.RemoteTabs INFO _refetchTabs was done recently, do not doing it again 1646751912598 Sync.RemoteTabs INFO Generating tab list with filter 1646751912598 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646751915253 FirefoxAccounts INFO fetching updated device list 1646751915270 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1646751915494 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1646751915494 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1646751915494 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -494 1646751915495 FirefoxAccounts INFO Got new device list: 46adf9e3eb8d351765f8b0a3dc215545, 71bca1fa7d4e60620e9988210d3a4563, 73815228d2ad1e96efbd8e28c5d991b6, 79a0f131cba50401b6ca7efa245ceafd, 7c2001f882cfebb6db23b20315f60761, bb91e4d48c5b9ed18335323d106b10a8 1646751915495 FirefoxAccounts INFO updating the cache 1646751931850 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1646751931850 FirefoxAccounts DEBUG fxa_status received 1646751931850 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1646751931850 FirefoxAccounts DEBUG is private browsing: false 1646752033136 Sync.RemoteTabs INFO Generating tab list with filter 1646752033136 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646753560707 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646753563093 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646755513333 Sync.Service DEBUG User-Agent: Firefox/97.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.99.0.20220304162637.desktop 1646755513333 Sync.Service INFO Starting sync at 2022-03-08 08:05:13 in browser session WUJzEqo4fuqR 1646755513333 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1646755513338 Sync.Status INFO Resetting Status. 1646755513338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1646755513339 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1646755513339 FirefoxAccounts DEBUG getOAuthToken enter 1646755513339 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513339 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513340 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1646755513341 Sync.SyncAuthManager INFO Getting sync key 1646755513341 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1646755513341 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1646755513341 FirefoxAccounts DEBUG getOAuthToken enter 1646755513342 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513342 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513342 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1646755513342 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1646755513373 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513373 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]"} 1646755513375 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513375 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:62:16 _tokenServerExchangeRequest@tokenserverclient.js:241:13 1646755513376 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1646755513376 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1646755513377 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:62:16 _tokenServerExchangeRequest@tokenserverclient.js:241:13 1646755513377 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646755513389 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166145285/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1646755513390 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1646755513390 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1646755513391 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1646755513396 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

adolfschneider 於 1 年前 詢問

adolfschneider 最近回覆於 1 年前

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transfering bookmarks from one computer to another

I have two Macs with Firefox, A and B. I don't understand the sync. I have different bookmarks on firefox in computer A and computer B. I want to transfer the bookmarks f… (閱讀更多)

I have two Macs with Firefox, A and B. I don't understand the sync. I have different bookmarks on firefox in computer A and computer B. I want to transfer the bookmarks from A to B, not vice versa. What is the process and sequence of signing in/syncing so that the bookmarks go from A to B and not from B to A? Thank you for your help.

jorge46 於 1 年前 詢問

jscher2000 - Support Volunteer 於 1 年前 解答

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Another person to forget their password.

Hello, Is there any way to recover all login's, bookmarks, settings after changing my password on a new computer? I know why it happens, but I can prove through 2nd auth… (閱讀更多)

Hello,

Is there any way to recover all login's, bookmarks, settings after changing my password on a new computer? I know why it happens, but I can prove through 2nd authentication that it is my account. But I lost all data from at least 10 years of use. 
I do still have my old PC currently not on network 'thank the gods'. Is there a way to recover all the data through that? 

Thanks for any help.

P.S. I think this security feature should be able to be turned of by each user (at their own risk).

ElDakaTiger 於 1 年前 詢問

ElDakaTiger 最近回覆於 1 年前

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updated Firefox syn lost all bookmarks

Hello, I just upgraded my father Firefox and tried to sync his years of bookmarks and password information, but it isn't syncing on his account. can anyone help recover t… (閱讀更多)

Hello, I just upgraded my father Firefox and tried to sync his years of bookmarks and password information, but it isn't syncing on his account. can anyone help recover these? we logged into our account, but forgot the password, so we reset the password and logged back in with the new password and non of the bookmarks are coming back up? if you please please can help ! thank you

hazelbank 於 2 年前 詢問

monster 最近回覆於 1 年前