Firefox 技術支援討論區

Since a few days, I keep experiencing constant crashes with Firefox.

In the most common way, a Tab will crash first, often followed shortly by the whole browser crashing.

Crashes occur on, but are not limited to, following pages: • YouTube.com • Reddit.com • Google Account Login • about:preferences • about:crashes • about:support • The very same Support-page I’m writing this on

Crashes still occur after: • Rebooting Computer • Clearing of Cache • Starting in Safe Mode (crashes in Safe mode) • Deactivation of hardware acceleration • Refreshing Firefox • Reinstallation of Firefox (Uninstalled with the Uninstall/helper.exe) • Use of Windows Deployment Image Servicing and Management tool (DISM /Online /Cleanup-Image /RestoreHealth)

Crash logs list: • Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x00007ff88082381f • Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000001f4465fffe8

I’m kind of out of options. Most support pages are 2 years or older, so I don’t really know if I’m experiencing the same errors as they did.

If there’s any more information required, please let me know.

There has been a legitimate issue with the bookmarks since the 92.0 update. This applies only to Windows 7 users. The list is very lazy and will actually freeze up. It takes forever to highlight the bookmark you want and the favicons are delayed in populating. Refreshing Firefox doesn't work. Renaming favicons.sqlite and places.sqlite, and those with the -shm and -wal extensions, if existing, doesn't work either. I don't need help from contributors. The following message is to the developers &/or whoever bastardized Firefox since the 92.0 update...

As I stated, this is a Windows 7 issue. The developers should fix this problem for us Windows 7 users. It was them who caused this issue since the 92.0 update. Everything worked perfect until then. Here’s a bright idea for the developers. How about getting this matter fixed, so that us Windows 7 users can have the same functionality as everyone else. Stop screwing around with a million and one updates every year. You people are doing more harm than good. The people running Chrome are a hell of a lot more intelligent. No issues whatsoever with Windows 7! Try that on for size.

email from mozilla@email.mozilla.org

text:

For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks many more), but this year we've seen yet again how the secretive way it operates is dangerous for all of us.

By keeping us in the dark about how it combats misinformation, who's paying for ads and how social media affects our mental health, Facebook actively stops us seeing when it’s causing harm.

But here’s the thing: we're not going to just accept it.

It's true — Facebook's secrecy puts us all at risk. To keep us safe, we urgently need it to be open and accountable. Chip in now to join the fight, it takes 1 minute:

• button* Yes, I’ll chip in now

Hi,

Each time i start firefox on my laptop and syncing firefox, it shows a different location than my actual place that i am logging in(different country) . I was at the location roughly ten months ago.

Hi, The program SEEMS to start but Firefox does not load one singel page. I get no errormessage but firefox does not even try to open pages.

Also, if I try to go into "settings" nothing happens (no errormessage, but settings does not open).

I have tried to uninstall and reinstall Firefox. Does not help.

If I try some other bowser everything works fine. The problem started after I did a total uninstallation of Office365 (does not need to be depending on it but it could be a connection).

Have searched the web without finding a solution and now I ask for help here, I really do want to keep using Firefox but currently it is impossible.

Greetings,

For a few months I've been experiencing consistent crashing in Firefox 95.x versions. At first the crashing happened "randomly" while browsing Facebook, but I eventually identified a pattern and learned that the crashes would happen when a Facebook 3D photo attempted to render in the feed.

Since then, I'm able to consistently reproduce the same crashing issue by opening Google Maps and launching street view. The crash happens immediately when street view attempts to load (unsuccessfully). This happens even with all plugins disabled.

Unfortunately I've had to failover to Google Chrome due to the stability issues in Firefox, though I would like to return to Firefox if this issue can be resolved. The issue does not present itself in other browsers.

I'm currently on Firefox v95.0.1 64-bit on MacOS Catalina 10.15.7, and my GPU is an integrated Intel HD Graphics 4000 1536 MB with a dedicated NVIDIA GeForce GT 650M.

Thanks for your support.

For the past two weeks, I've noticed that embedded maps make my browser immediately crash. I initially thought it was a Firefox problem, but I have been having a similar issue with Safari. This does NOT happen on my iPhone using the same two browsers. This also does not seem to effect Google Maps or embedded Google Maps, but embedded maps from other services. Anyway, I'm posting here because Firefox conveniently provides crash data, I'm not sure what else the cause could be and I'm hoping someone can help.

Two websites this has been consistently happening with are The Empire State Trail bike path (https://empiretrail.ny.gov/) and a NYC vaccine finder website (https://vaccinefinder.nyc.gov/). Firefox immediately crashes, though with the EST website it seems to be tied to the pathway of the trail being drawn (crashing after I've zoomed in a few times and the path has to regenerate). Safari doesn't totally crash, but forces a site reload and after it fails a second time says it can't display the site.

Any ideas what the issue could be? I'm on the latest version of Catalina (10.15.7), Firefox and Safari and seem to have all security updates for all.

Here's a link to the latest crash data: https://crash-stats.mozilla.org/report/index/1389c870-51cf-4790-b0a0-fd01f0211202

I had a problem a while ago with crashing, which i was able to get fixed thanks to this but now i have a new problem. It seems that firefox is having memory problems of some kind, for example, i can't even get stream raiders to load.

Does anyone know why there is an apparent magnification issue on certain websites?

I apologize for not remembering what previous version the issue had commenced.

The MLB website, and occasionally, CNN’s, renders excessive magnification. The issue is very frequent on the MLB website. Disabled uBlock Origin on those websites and did not resolve it. Yes, my magnification is set at 100%. It should be of no surprise that the issue has NEVER once transpired in Chrome. The view from Chrome is how the website should be displaying.

I am going to provide two screenshots. One from Firefox and the other from Chrome. These views pertain to a Windows 7 platform via a desktop computer. I only have 8GB of RAM. I use a GTX 960 Vid card. Not the worst model in the world.

What else have I noticed about the MLB website that does not pertain to Firefox? It is a major CPU sucker when videos are playing from it. The CPU usage shoots up to Palookaville. It would seem to me that there are two issues materializing. Changed the CPU with an identical spare. No change.

One or two possibilities may be occurring:

1. There may be an issue in Firefox pertaining to the magnification issue and how it renders specific websites

2. The MLB website requires super-powered hardware to use it. A 3.0 GHz processor should be sufficient. Apparently not for the MLB site.

I reiterate that the magnification rendering issue has never occurred in Chrome.

I have used wowway.net for my email service on Firefox for years. Recently I have become unable to login to my email account using wowway.net. When I click the "Email" button on the wowway.net homepage (https://wowway.net/?inc=27) from within Firefox, a new page opens entitled "Redirecting to Login" with the message "Please wait while we are logging you in." This page stays open indefinitely without connecting to "https://email.wowway.com/modern." The wowway technical support have been unable to help me solve the problem and suggested I use Microsoft Edge instead of Firefox. Microsoft Edge does work, but I much prefer to stay with Firefox if possible.

Can you help me?

Hi!

I had two Firefox windows open at the same time, one with a lot of tabs open in it, and one with only a few open. I was going to close firefox in order to restart the computer, and closed the window with many tabs in it first, and then I closed the window with only a few tabs in it. The next time I started Firefox, only the window with a few tabs in it loaded, and not the other window in which I had the vast majority of all opened tabs. And I can't find any way to restore the tabs from the other window either. I have looked under the History menu, but I don't see any option to restore a previous session there, so I'm guessing that Firefox thinks that it already has restored the previous session when I opened it up again.

So, how can I restore the tabs I had in the other window, with a lot of tabs opened?

I want to sync my desktop and mobile login lists. I have Firefox 95.2.0 (2012-12-16) on my phone. And I have 95.0.2 on my desktop. Everything on mobile marked to synchronize. I've even manually clicked "sync"... Phone says everything was uploaded. But nothing is in the list on the desktop. When I tries to add a "new device" in preferences on desktop, I expect it to give me QR code. But it gives me instantly "Synchronization failed" instead. I'm tired to open list on phone and then type everything in on desktop. How can I fix the issue?

I just installed firefox on a brand new Windows 11 PC and Firefox continually crashes. I did a clean install and still I can't go a couple of minutes without a tab crashing.

Here are a bunch of the most recent: 44ff3780-ddbd-4fa7-88a3-a606a364988b 3b24eea5-9a72-46dd-a635-273a20269eb3 056a49bf-0388-4b16-ab5e-9e023ebfb3d8 08b199d3-9631-4cfe-9b3b-44a8869c3949 02cf78b7-9c94-4905-9c0e-49e38998453f 66220c6a-3466-4fed-b394-f8d00a0cdee5 26c2bfba-1f66-4257-b4a5-76ac54a7dc65 532a5cda-40b2-4dff-aae9-2bb387e5d64f 32670407-0436-47f1-9728-ac9730a3b320

Hi, I downloaded iMacros 8.9.7 onto an older version of Firefox, but when I click the extension the sidebar is blank. I know the add-on is there because if I move my mouse I can see there are buttons I can click.

I also recently posted a question about my Firefox screen being blank which was resolved.

Thanks

Screenshot is in link below: https://docs.google.com/document/d/15wbDxK16sbGMDdsmWjuGjZ-w3mF9o2YvEGwiOSFsPtc/edit?usp=sharing

When wanting to add an system to sync my settings, the send verification code received is delayed in transit and expired before i get it. That is due to greylisting on the emailserver.

received email properties : X-Greylist: delayed 1196 seconds by postgrey

Trying to add an 2nd email (corporate) email address to circumvent this problem... I have to use enter another verification code that expires in 5 minutes. and you guessed it, that is send to the first emailaddress.

aha...

how to cirumvent this verification code expiration ?

1. 1: I hit Firefox tab to open browser and am immediately required to type in Primary Password, entered, presumably accepted.
2. 2: However, the "Sign In" box reappears a second time requiring re-entering the Primary Password; again primary password is entered (presumably accepted).
3. 3: Astonishingly, the "Sign In" box reappears a third time requiring typing Primary Password, comply (presumably accepted).

Unbelievably, this continues ... The "Sign In" box reappears, hit cancel. "Sign In" box reappears, hit cancel.

Confusing, Distressing, Exasperating, Annoying, Provoking, Enraging, Unpleasant, Aggravating, Infuriating, etc., etc.

Why? Why? Why? I'm ticked off, want to "throw in the towel" and head back to rival browser.

Maria

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Since my Firefox upgraded to Version 95.0 I can no longer use my xml files transformed with xslt 1.0. Both the xml files and the corresponding stylesheets are stored locally on the hard disk and I accessed them with file:/// ... The variable privacy.file_unique_origin in about:config is set to false but the stylesheets aren't interpreted, only empty pages are appearing. Please tell me how I can solve this problem, or is it a bug? Thanks