Firefox 技術支援討論區

How can I contact support to remove the two factor authentication, I factory reset my phone and lost access to the codes. I need to be able to get into my other account, I think I wrote them down, yet with so much going on I havent fount them yet. I appreciate your assitance in advance, may you have productive days.

This is driving me crazy ... Firefox ALWAYS downloads PDF files to my Downloads, and I do not want this at all. Settings are set to "Always ask" but this gets simply ignored. Please, is there somebody which a solution which actually works? All the suggestions I have seen correspond to the setting I already have. Thank you.

I am using facebook messenger to video call. The other person can hear and see me just fine. I can hear them, and I can see myself in the little vanity window, but their picture does not show on the screen.

Firefox doesn't support Netflix

Netflix worked perfectly fine on Firefox earlier in the day for me but, now, error code F7121-3078 has prevented me from accessing Netflix. I use Firefox daily so I don't want to use another browser. Help?

Hi,

I have two connected problems, the first is that every time I opne a pdf in Firefox, it downloads it whether I want it to or not. I've checked my settings and as far as I can tell, it *should* be just opening them in a new tab.

The second (more frustrating) thing is that my downloads seem to be disappearing from my download library in Firefox? The files themselves are safe on my computer, but I have to go hunting through where I've saved them instead of just accessing them from the downloads window tab thing.

Any help would be greatly appreciated.

I got again blue screens (see also Release Notes of 106.0.5) with 107.0.1 and my Gemini Lake CPU notebook, was an old codebase taken ? I get NO bluescreens (crash) with with 107.0, the only AddOn I loaded is uBlock Origin, nothing else. This is VERY annoying, saw this also with Firefox ESR, with ESR, there was no code fix for Gemini Lake CPUs.

We are sending emails through HubSpot. When opening up links from the email that go to Instagram, they are opening up to blank pages. Per HubSpot support this is a known issue and said Firefox support could give us an answer on how to fix this.

I have a high speed windows 10 laptop. I've used Firefox for many years with very good results. Since your recent upgrade my computer has run extremely slow on your browser. This is not the case with aol or Google. I've tried changing settings but don't know what I'm doing. Nothing is making a difference. I don't want to go to another browser but unless this changes I have no choice. Hope you can help.

https://my.jjwxc.net/login.php?

I'm trying to log in to jjwxc.net, which requires a captcha to do so, but not only is the whole site's formatting a mess, if I didn't know the captcha existed I wouldn't even know it hadn't loaded, because there's not even a failed load icon. Trying to log in without the captcha just results in reloading the log in page. Below are screenshots of the site as it should appear, on chrome, and as it does appear on firefox. (I'm also using a dark mode extension, which I have checked has no effect on this matter)

None of the images are loaded either, but I can get the site running in the mobile browser. In fact, when I first logged into the site on the mobile browser the captcha came up, and I was also somehow able to log back in on mobile despite the captcha not appearing since. I won't question the magic and just thank my luck. However, as you can see, the site is in chinese, which I unfortunately do not speak, and the mobile browser does not support in browser translation extensions like TWP.

After logging in on the mobile browser the site then loaded properly, so I have some hope that the desktop browser may do the same if I can log in (I don't know why that would work, but I can only say what I see). I don't know why the mobile version would load the site better than the desktop version either, but here we are.

The captcha itself seems to be called shumei captcha in the code (view-source:https://my.jjwxc.net/login.php?action=login&referer=%2F%2Fmy.jjwxc.net%2Fonebook_vip.php%3Fnovelid%3D5157485%26chapterid%3D21)

I tried turning enhanced tracking protection on and off, clearing cookies and cache data, and disabling all extensions, non of which made any difference. Is there anything I'm missing that could fix the captcha?

¬ In case anyone's wondering why I don't just use chrome since it obviously loads the site fine, the site seems to have made some changes to the security on the paid chapters which are apparently incompatible with chrome, and brings up a message that the user's browser is outdated and too slow, the irony of which is not lost on me considering that out of chrome, edge and firefox, chrome is the only one that reliably loads the site - yet the message explicitly recommends the user transfer to edge if using internet explorer. No offense, btw, Firefox has a great interface, I know it boasts security over speed, and I like the extensions and all, but I can't exactly rate it five star when it won't load the one site I really need it for. I want to like this browser, but I need it to work for me first.

Gah your tab crashed happening on version 107 frequently. Very annoying and I have gone through FFX Refresh. NO Change. Windows 10 64bit. Malwares is enabled and I have Norton 360 running. There don't seem to be any solutions listed even though more than 42 posts having this problem, some since level 88! I usually have about 4 tabs open including Google calendar and Google contacts. Sometimes selecting a link from Thunderbird email just results in a blank page with the correct URL showing but page loading not completing. At other times clicking a link in one tab results in a new tab that then hangs the same way. At that stage, clicking on the other open tabs (Calendar etc) gives the Gah message. The only way to recover seems to be to stop and start FFX. Clicking on the buttons in the error message (Close Tab / Restore Tab) does nothing at all.

A solution would be welcomed.

Hello there, I wish to play 1080p video in 4k resolution(monitor native) rather than 1440*1.5 in fullscreen mode on youtube. I have a monitor 4k resolution, my win10 setting is 150% scaling(recommended), the youtube viewport size is "2560x1440*1.5" with a "*1.5". When I change win10 to 100%, viewport is "3840x2160". This seems correct but the video quality is lower because it is not a x2 upscale from original 1080p youtube stream, but rather x1.5x1.33. Is there anyway for firefox to render video directly? I am aware I can change system scale each time to play video but that's not what I'm looking for. I guess since firefox is rendering text pixel perfect so it has a solution for this problem. Thanks

Is there a way to copy add-on data from one PC to another? I'm in the process of switching to Linux and I don't want to lose the data from one add-on specifically, Feedbro.

I've considered copying my whole profile, but there is a glitch I've been stuck with for a while now and I think a fresh profile would be a good idea.

I know Feedbro can export feed subscriptions, but I want to keep ALL the data, not just the subscriptions.

Hi,

how to remove an old account?

I can't logon due to setup Authenticator and I have no possibility to set-up it again.

I was able to change password, but I cannot logon. How to pass thru that step? I have confirmation email regarding two-stage authentication sent 29 JUN 2020 08:36AM, but I did not save any data for recreation of Authenticator setting (eg QR-code image).

Is there any way to recover my original login? I have recovery code (if there is a possibilty do switch-off second stage)... I might recover my account.

Kind regards Pawel

For some reason, my customizing setting button for Block pop-up windows is grayed out and I cant click it. I need to know if there is a file containing the locked preference setting. If so please let me know.

I run Fedora 37 with KDE Plasma desktop on my Asus laptop. I have been doing so for a few years now on various computers I have owned. I have never had a problem.

About a month ago, I noticed that playing a youtube video in Firefox made my mouse pointer disappear. It is not limited to the page.tab, but all of Firefox, menus, tabs and window controls. When I move my mouse outside of Firefox, the pointer becomes visible. Move it back, and it disappears again.

The mouse functionality still exists inside Firefox, i.e. the on hover highlights all work as does clicking, but the pointer stays invisible.

If I switch from Wayland to X11, this does not happen.

Please put Wayland support back again or tell me how I might fix this. Thanks