Firefox 社群討論區

since 3 days, after initiation of the Firefox the empty page appears with order to close firefox. A have reinstalled the new version several times withour anu change in the program behaviour

ich habe probleme firefox zu starten wenn ich den browser öffnen will erscheint die meldung das firefox nicht geöffnet werden kann weil er noch geöffnet ist obwohl er aber geschlossen ist ich habe schon versucht den laptop neuzustarten und Firefox neu zu installieren es kam immer die selbe meldung der laptop verwendet Windows 7

I’m suddenly unable to open Mozilla Firefox at all on my Windows 11 Pro (version 25H2) Surface Laptop. The browser never launches - every attempt immediately crashes and opens the Firefox Crash Reporter.

I tried uninstalling and reinstalling a fresh copy of Firefox (and removing the old application files, though the original Firefox program folder has 13 .tmp files inside a “tobedeleted” folder that I can’t delete), but the issue persists. When I try to install or uninstall Firefox, I get the same behavior: Firefox never opens, and I end up with multiple instances of the Crash Reporter popping up instantly.

Tried renaming firefox.exe as well to no avail. Chrome and Edge are working fine.

On my pc, Mozilla Firefox continuously loops the error message, “Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.” It then proceeds to close and loop this error. I have uninstalled and reinstalled multiple times, as well as did a “refresh” in deleting all my extensions and addons upon the new installation. Please advise. Thank you.

I have looked over this computer high and low for any profile files in every way recommended on this website. I can't find it, regardless of what I put into terminal or what settings I change. This was a problem before the update to tahoe too.

Dell installed a command update and immediately afterwards, Firefox would no longer open, either from the taskbar icon or from settings/apps. I just get a couple of seconds of the blue cycle icon and then nothing, no error message, just nothing. I did download/install repeatedly but I don't get beyond the download screen - as soon as it's 100% downloaded, that's it, no welcome window, nothing. Thanks

I have made multiple efforts to download Firefox onto a recently acquired laptop but it doesn't launch.

The laptop is a Dell Latitude 5520 running Windows 11 Pro.

I have on several occasions downloaded Firefox.exe (version 146.0.1.763), double clicked to start it, clicked to approve that the app can make changes and watched as the installation graphic fills and I get confirmation that installation has completed. Then nothing.

I have uninstalled the app and started again. No change.

The app appears in the list of apps (I have successfully made Firefox the default browser) but I don't know how to launch it.

I would be grateful if someone could provide the solution!

M

firefox doesnt start and gives me this error If i uninstall the have a fresh, install, everything will work normally until i restart my pc

AvailablePageFile: 13664788480 AvailablePhysicalMemory: 20233519104 AvailableVirtualMemory: 138533665595392 BackgroundTaskMode: 0 BuildID: 20260116091309 CPUMicrocodeVersion: 0xa50000d CrashTime: 1769253421 HeadlessMode: 0 InstallTime: 1768730212 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["wsock32.dll","DWrite.dll","textinputframework.dll","dbgcore.dll","dbghelp.dll","version.dll","CoreUIComponents.dll","CoreMessaging.dll","ktmw32.dll","WinTypes.dll","propsys.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","profapi.dll","KERNELBASE.dll","ucrtbase.dll","bcryptPrimitives.dll","gdi32full.dll","win32u.dll","bcrypt.dll","msvcp_win.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","user32.dll","oleaut32.dll","shlwapi.dll","advapi32.dll","msvcrt.dll","imm32.dll","ole32.dll","rpcrt4.dll","shell32.dll","kernel32.dll","SHCore.dll","ws2_32.dll","gdi32.dll","sechost.dll","psapi.dll","combase.dll","msctf.dll","ntdll.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 899 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1769253421 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 37688152064 TotalPhysicalMemory: 34198491136 TotalVirtualMemory: 140737488224256 UptimeTS: .1135774 Vendor: Mozilla Version: 147.0.1 Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.

CCleaner automatic upgrade to "ccleaner 7" killed Firefox! No other changes to the SW or machine. This computer works great every day. Fully up to date with Microsoft. The "upgrade" that I did not ask for, lost my license and switched me to the "free version of CCleaner. I uninstalled it and started over from CCleaner website. Worked fine with old version. It upgraded itself again and now Firefox is dead. Microsoft Edge does open. I never use this. Thanks

This is the message that pops up when I try to open Firefox: [Window Title] C:\Users\Kurt\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Firefox.lnk

[Content] Windows cannot find 'C:\Users\Kurt\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Firefox.lnk'. Make sure you typed the name correctly, and then try again.

[OK]

In my org - ever since the release of Firefox 146 - each time an update is rolled out on a WIndows 11 endpoint - Firefox is no longer able to launch.

This is resolved by uninstalling and reinstalling the client. We've had no issues with the ESR release in my testing.

What changed? Anyone else experiencing this?

I had our security team take a look at the antivirus - they've confirmed we aren't blocking Firefox and they did not see any block reports.

No relevant policy changes have gone through around the time of the incident. Initially I suspected users were installing Firefox ESR from the Company Portal alongside the standard release - but confirmed this is not the case. Also ruled out browser extensions - error persisted across a config without any extensions.

Please let me know if there is troubleshooting info I can collect. I included info from my own browser, but I reinstalled on the 27th and it has been working since. However, it has broke specifically on the days new releases have come out.

Thank you for any suggestions!

Here is what the message says: "Firefox is trying to install a new helper tool. Enter your password to allow this" I tried to install but Firefox won't open. Firefox icon just bounces around, I have to force quit to stop it. I DO NOT WANT THIS TOOL BUT I WANT TO USE FIREFOX. By the way this is sent from my other user, as the problem is on my admin. user and I can't open Firefox to do anything!