Firefox 技術支援討論區

I do not have this problem with any other browswer, am using Win 11. have tried run troubleshooting and have reinstalled firefox. am about to give up on firefox after many years as there appears to be no help for this problem

So on certain websites when I zoom in these weird white lines and boxes appear on the screen. they only appear when zoomed in and when I put my cursor in certain places. Usually when I move my cursor they disappear but I was able to catch these. Im on firefoxes most recent update on a lenovo laptop with windows 11. As far as I know this only happens in firefox, another thing is I recently updated my drivers due to screen flicker.

When I open Firefox I get a message telling me "Failed to read configuration file. Please contact system administrator". When I click OK Firefox opens normally and seems to be fine. Not sure what is going on here. Any ideas why this is happening and how to get rid of it?

Windows 10 64-bit Firefox 115.3.1 64-bit

Any assistance will be greatly appreciated. Thanks

All that was required was synced from my old laptop to my new laptop. But I just cannot find an option to sync my Notes from my old Laptop. I have looked through the Help section but could not find any help. Also can Notes be synced to my Firefox browser on my Apple/Android phone. Thanks in anticipation

Hello,

On my firefox browser the Duo Security website keeps looping and not letting me login. I have tried private window and also have tried to install firefox again. The Duo security website is able to load on other browsers like Chrome and Edge without any issues. I also deleted the appdata and app profile and it is still not functioning. Any other recommendations that I can try?

Website is: https://api-263d2dfd.duosecurity.com/frame/frameless/v3/auth?sid=frameless-0e4e2d68-a138-4a07-8ad9-d7aae0f9fe5d&tx=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzUxMiJ9.eyJkdW9fdW5hbWUiOiJzcGlrZXAiLCJzY29wZSI6Im9wZW5pZCIsInJlc3BvbnNlX3R5cGUiOiJjb2RlIiwicmVkaXJlY3RfdXJpIjoiaHR0cHM6XC9cL3NoaWJib2xldGguYXJpem9uYS5lZHVcL2lkcFwvcHJvZmlsZVwvQXV0aG5cL0R1b1wvMkZBXC9kdW8tY2FsbGJhY2siLCJzdGF0ZSI6IjVlMDNmOGM5OTcxM2MxZDdhYzRkNjlkMzZlYTAxYTU4LjY1MzM3MzMyIiwiZXhwIjoxNjk1OTU5NzU0LCJjbGllbnRfaWQiOiJESURLMkhSNEdGMTVJWUhMNEQ3VCJ9.wnLBrsdlaHjvudLT9w6rcD43QyQurgYR0UGIHYg2BXqP8TqNiFP5PN1C3l8jtYgA37LHrGbP6YvOYlY1MMOpYw

Thank you,

I'm encountering consistent video playback issues on Firefox while running Fedora 38. The error message I receive when attempting to play videos from certain sites, notably LinkedIn and Twitter (now X), is:

• The media playback was aborted due to a corruption problem or because the media used features your browser did not support.*

Furthermore, when examining Firefox's console while attempting to play a video, I observed the following error:

• [Child 5999, MediaDecoderStateMachine #1] WARNING: Decoder=7fdb3c55a100 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - mozilla::MediaResult mozilla::FFmpegDataDecoder<60>::InitDecoder(AVDictionary**): Couldn't open avcodec: file /builddir/build/BUILD/firefox-118.0/dom/media/MediaDecoderStateMachineBase.cpp:166*

Steps to Reproduce: 1. Navigate to LinkedIn or X (previously Twitter). 2. Attempt to play any video content. 3. Observe the aforementioned error.

Additional Details: - OS: Fedora 38 - Firefox version: Initially 117.0.1, then updated to 118, both 64-bit. - This issue does not occur on Google Chrome on the same system. - I have attempted the following troubleshooting steps without success:

 1. Updated Firefox to the latest version.
 2. Enabled DRM content.
 3. Booted Firefox in Safe Mode.
 4. Disabled hardware acceleration.
 5. Cleared cache and cookies.
 6. Used a Flatpak version of Firefox.

This issue has significantly impacted my user experience, and I hope to find a resolution soon. Any assistance or guidance would be greatly appreciated.

Thank you!

Hey!

For over a year some webpages show up blank in my Firefox browser. They all work fine in Inkognito/private windows.

I have tried emptying cache etc. Running Ventura 13.6.

One page recently stopped working and show: Application error: a client-side exception has occurred (see the browser console for more information).

www.pinterest.com is completely white.

Facebook.com shows up fine but does not work properly.

Any instructions on exactly what to do?

System:

Windows 10 pro 22h2 19045.3516

Intel i5-10200h with UHD 620

Driver 31.0.101.2125

Firefox ESR 115.3.0

When watching streams in firefox, I noticed that overall iGPU load is very high, up to 70%, a lot higher than watching 1080p movie with dedicated player.

I found that the firefox actually only shares 10~20 iGPU load, the rest are from DWM, which load is up to 40% sometimes.

Also found if I switch from the tab with streaming page to another normal webpage, DWM immediately drops its usage to about 2%, firefox still uses some load as it's still decoding. DWM usage rises if I switch back.

I tried force firefox to use nvidia dGPU, firefox does use nvidia card to decode, but the DWM problem said above still apply.

See attatched image as prove.

Cross reference to intel community thread: https://community.intel.com/t5/Graphics/High-iGPU-load-when-watching-streams-in-firefox/m-p/1528571#M123027

'bold text' YOUR STUPID BOX TO UPDATE FIREFOX WON'T GO AWAY AND BLOCKS MY PAGE ON UPPER RIGHT HAND CORNER...HOW DO YOU TURN OFF NOTIFICATIONS "HITTING DISMISS ONLY MAKES IT KEEP COMING BACK WHILE YOU ARE TRYING TO WORK"???

Hey, Something went wrong today, i got logged out and lost all my bookmarks. I've tried logging-in from every possible email and phone number i have, somehow cannot find my bookmarks. They are very important to my work and career path.

Please help with recovery soon!

Hello!

I chose to switch to firefox recently so I haven't figured out how to fix this. Every time I turn my computer on and open my browser and try to log into youtube, I have to log in again. I can save my password for the site but it behaves every time as if it's my first time logging in. This hasn't happened in other browsers so im unsure if it's possibly google account settings. That's why it was my first assumption it was with firefox. so far other logins work fine for me. Thank you!

Every time Firefox updates, a Firefox shortcut is added to my desktop. In delete it because I already have a shortcut for it in the taskbar. How can I stop this from happening? I have tried turning off automatic updates and manually updating the browser and it still creates a shortcut. It's been happening for over a year and I am close to uninstalling Firefox completely and switching browsers.

After a crash and new Firefox update today (September 28, 2023), Firefox is now opening a new window along with every new tab. If I close the newly opened window, the tab on the browser 'main' firefox window also closes. The 'open links instead of new windows' is ticked. I have tried refreshing Firefox and also uninstalling and reinstalling. Running on Windows 10. Please help! Thanks, Robin

On my work laptop, I disabled "Recommended by Pocket" to avoid distractions.

On my personal laptop, that setting is already enabled. But I never see any stories recommended by pocket when I open a new tab. What can I do about this?

Hi,

I have a Wordpress site with Google Cloud Text to Speech. It works on Chrome. And it has worked on Firefox. Any ideas on how to troubleshoot this?

Thanks!