Firefox 技術支援討論區

Hi,

So when I go to upload a picture to the website EBAY, it shows just lines, yet when i open EDGE and do exactlly the same thing, it shows the picture.

Any help as to why this is happenign on your platform with the latest update.

Many thanks#

Jeff

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Outlook email doesn't work on Firefox. Have to open Outlook in Chrome. Annoying issue since the last two weeks. Deleted all cache and cookies. Restarted the browser. Still no change. The https://outlook.office.com/mail/ just won't open. The uploaded image is all that I get to see.

Can't get a login page to load on Synchrony Bank for Amazon Credit Card since update. Using Google Chrome to get into my account. Called Synchrony, they say it's Firefox since update. Can't call anyone at Firefox, no phone numbers available nor do they provide an email address, not right. How do I get someone at Firefox to fix this problem?

I am a 25 year user of firefox and this is the worst it has been 100.0 On more and more sites Firefox fails to work on forms and certain web pages.

forms dont show up forms dont execute once complete certain website actions dont work

my belief is these are special scripts and not the basic website display, but I am having to switch to chrome more and more to acomplish my daily activities.

I have updated recently to 100 and I find it hard to believe I have these problems.

Apparently, yesterday at 9:03AM, Firefox download 8 blank HTM files. I have not clicked on them to see what they are. I do not know where they came from. They have random file names and when I right click to read the properties, it says zero bytes. I have already googled this question a billion different ways, but I have come up with nothing.

I have virus scanned it, but it found nothing.

I do not know where these came from. I was at work at 9:03AM yesterday, and I never download anything from random sites, and like I said, I wasn't even on my computer yesterday at that time to download anything. No one else could either, I live alone. I only just noticed this today when I checked my download folder and found 8 random files, and it says FireFox downloaded them yesterday.

I've included a picture of what it looks like. What on earth is this? And why is it microsoft edge logo? I don't even use that darn browser.

How do you save the changes you made on inspect element on firefox?

All im getting is youtube videos of how to do it for chrome and you require an extension!

MY ORIGINAL ACCOUNT EMAIL IS NO LONGER AVAILABLE. WHEN I TRY TO LOG IN ON A NEW COMPUTER FIREFOX SENDS A CODE TO AN EMAIL ADDRESS THAT I CAN NOT ACCESS. HOW DO I GET THE CODE SENT TO MY SECONDARY EMAIL?

Could you add a option of closing tab with <kbd>Ctrl</kbd>+<kbd>w</kbd> to the advanced preference?

Also, I realized that:

```browser.tabs.warnOnClose False``` Does this option activates warn when closing the tab? If your answer is yes, it is not working at all.

I have been successfully using FireFox for many years, recently we downsized into a Condo,now 81 years young. I have FireFox as my default browser choice, but it only lists Google on the search bar, when I type in my search in the box under the Firefox name it immediately jumps up to the top of the page Google browser.

How do I get back my screen to use FireFox as my search engine ?? I have tried to change it but will only give me two options Google or Google ?? Is it possible to go back to the screen and try and start again??

Many thanks to anyone who will give me info as to how to rectify my problem, be gentle with me as I am efficient in using the computer but less so trying to solve my problems. Robin

I see no way of doing this. You'd think there would be an ADD option somewhere in the search engine page. Instead it takes me to the Add-Ons page. https://addons.mozilla.org/en-CA/firefox/extensions/category/search-tools/ What has this got to do with adding a search engine to the browser? Must be a mistake.

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Ok so I have posted this question a few times with help, but with no resolution. When I open FF I like it to open maximized. But every time it does open it opens in half or small window, if I hold the pointer over the maximize window it will give me the option to open it maximized. but then the same thing happens the next time I open it. It never remembers my preference. I have changed the code in settings to default and had some success with that, by what I mean it will open maximized once but then go right back to half or minimized the next time I open it. I have included a pic of the way it opens when launched. No matter what I do (stretching it, resize it, delete reinstall FF) nothing seems to work. Any thoughts

I once found a live bug opened for this, but I don't find it anymore.

The spell checking dictionary, as many pointed out, is horrible. It lacks tons of common words, as well as commonly used tech,internet, you name it - jargon words.

Is there (there should be) a repository to add missing words? Through my usage I add words to my private dictionary. Would be shame not to use this as part of this bug handling.

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

• turned hardware acceleration and recommended settings off
• cleared cache and profile few times
• offline and safe mode
• restarting and reinstalling for few times
• installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

Clearing the cache and opening in troubleshoot mode did not help, hence repeated question. All attachments open in Edge and Chrome but I like Firefox so very like to fix the problem. Many thanks for help on this

Google searches are occasionally freezing up Firefox and not processing. I'll type in my search, push enter and suddenly my entire desktop will hang, mouse will move slowly and jerk around before regaining full control. Once control is regained, Firefox will no longer respond and must be force closed and relaunched.

It's getting exhausting to the point I've used Edge for searches just to not be bothered.

Let me know what information I can provide to make diagnosis easier. I understand intermittent issues are rough to troubleshoot.

Since FF, (in their infinite wisdom) once again screwed my computer up. I have lost all my bookmarks, all my apps (some of which I paid for), desktop gone, replaced with something I hate. This happened after the 100.0.2 update. I have tried to fix every thing for the pas few days with no success. I wonder if FF is going to pay me back for the paid apps I bought. This is a working computer and I need my files back. Also, I cannot find my restore button. I don't guess we need that anymore because big brother knows all oops, FF). PLEASE help.