Firefox 社群討論區

Hello,

I have a new laptop and I am trying to recover my old Firefox data. On my previous laptop, I had Firefox bookmarks, saved passwords, browsing history, and other browser data. None of this information has appeared on my new laptop.

I have also forgotten the password for my Mozilla account. I tried to recover the account, but my bookmarks and other data are still missing.

Could you please explain how I can safely restore my bookmarks and saved login information?

My old laptop is [still available / no longer available]. The new laptop uses [Windows/macOS/Linux].

Thank you for your help.

Dear Firefox Support Team, I am reaching out for assistance with recovering my bookmarks, which are very important to me. Recently, my laptop broke down, so I created a backup of my files and system. After purchasing a new laptop, I installed Firefox and attempted to restore my data, particularly my bookmarks and passwords. Unfortunately, during the process, I had to reset my Firefox account password because I had forgotten the original one. At the time, I did not fully realize that this would result in the loss of my synced data. I later learned that this action may have removed access to my previous settings. I checked my backup files, including the Application Support folder, but I was unable to find the necessary data to restore my bookmarks. I am certain that synchronization was enabled on my previous device, but after logging into my account on the new laptop, none of my bookmarks were restored. This situation is quite urgent for me, and I would greatly appreciate any help you can provide. Is there any possibility that my bookmarks could still be recovered? For example, do you have any server-side backups or other recovery options available? Thank you very much for your time and assistance. I look forward to your response. Stepan