Firefox 技術支援討論區

Firefox updates and downloads carry the bing "virus" I got rid of bing by refreshing Firefox Go to add or remove programs, find Firefox in the list Highlight and right click which brings up the uninstall option When you click uninstall, Firefox gives you the option to refresh Refresh, and you're back to Google

On Windows 10

This issue started with a (frustrating) set of steps following a page which wasn't displayed (https://www.ziggogo.tv/) - the screen remained black. Refresh solved it but the reinstalled plugins didn't show an icon and did not work at all. I de-installed Firefox, installed some old version from an update, installed all plugins and then updated to the latest version. Now finally everything seems to work- except that the 2nd and next windows show at a quarter of the size compared to the first whchi show correctly. I've tried everything I could think of with xulstore.json in the correct ..\AppData\Roaming\Mozilla\Firefox\Profiles\ subdirectory but nothing helps. I deleted it (which requires you to re-check that you want a menu bar),when I though for a moment it worked, made it read only (which means Firefox makes a .tmp version of it), manually changed the content (e.g. to "main-window":{"screenX":"4","screenY":"4","width":"3840","height":"2048","sizemode":"maximized"}}} matching my 4K monitor but nothing helps. And no, Ctrl click the Close button doesn't help either.

I suspect that it is a (maybe reintroduced) bug in a later build. I don't update often and I haven't seen this issue before.

Anything I can do which I haven't tried?

The Firefox "New tab" page shows quick-navigation buttons. At the top right of each button, the 3-dot menu has an Edit option. On the edit dialog is a link "Use a custom image", which then prompts you for a image URL.

I've tried pointing this to images in my Google Photos (a 1024x1024 .JPG), using an open-shareable link, but it doesn't work.

a) What format does the icon image have to be in? b) Are there any limitations on the URL? c) Is there a way to use a locally stored icon image?

Any guidance would be most welcome! Thanks :)

Every time I enter a new password at https://secure.newegg.com/identity/signin, I click on Save but the browser does not save it! When I try to log in, Firefox always inserts the previous password that was saved. I have Reset the password twice on the website and have mentioned it to Newegg at least twice now and so far, I have not been able to resolve this problem.

This only occurs with the Newegg website. Why is this?

This is occurring on a computer running Windows 10 Pro version 22H2, Build 19045.3693

I request that this be resolved soon.

Thanks,

Wayne Carpenter

When I went to open the vpn file, I got a message saying that it may contain malicious code that may harm my pc? Therefore Ive purchased the monthly payment but as of yet been unwilling to open the file. Also I got vpn in order to watch peacock T.V. as well as NBC and MSNBC Ive no idea how to access these programs in the U.S. as Im in Canada?

When scrolling the print edition of the Wall Street Journal on an iPad (8th gen)the minutest flick of thumb up will return the view to page one. Doesn’t matter which page, it always goes back to page one. Very annoying and doesn’t happen when I’m using Safari nor when viewing other web sites so have to surmise it’s a glitch, setting or specific to the WSJ.

https://www.wsj.com/public/resources/documents/HIZ1FMj7pTV5OmEijmTg-WSJNewsPaper-11-30-2023.pdf

Firefox updated today (11/30/23) to version 120. All of the shortcut icons on my start tab disappeared. I've tried to re-enter but they are not accepted. Please help!! I depended on these shortcuts for my work.

Ms. Raydell Barr Macon, GA

when I'm on sites playing games, i.e. face book, I keep getting this across the bottom of my screen:

https://googleads.g.doubleclick.net/

How can I disable it? I can't take a screen shot because if I place my mouse on it, it skips to another place on my screen.

ty, Jerrie

Menu, tabs, X (for closing program) do not appear at start. I then have to do CTRL ALT Delete to teminate Firefox I have repeatedly re-installed Firefox but then have to reset all my preferences/bookmarks/etc. and the problem re-appears randomly. I just restarted Firefox and THIS TIME it worked! Normal heading: (attached) Top of Screen/Heading when error appears: No "Get Support Mozilla Support - Mozilla Firefox/no Tabs line/no bookmark toolbar/ no - + X in upper right corner" --->have to do a CTRL ALT DEL to terminate the program. This is a new ASUS Vivobook 15 Computer with Windows 11 that I've had only a week.

Is Firefox aware that when authoring e-mail in Microsoft Word, then copying them into the BT e-mail, all the control characters are transferred with it the ASCII text. I have checked with other people, and it is not just my machine. I now have to copy the e-mail into notepad first then copy to email, to just get the ASCII characters in the email.

D W McBeth

dmcbeth@aol.com

Firefox tells me to close program because Firefox is already running. When I close Firefox then re-open Firefox: same message. When I check Firefox in Task Manager, there are anywhere from 6 instances of FF running and sometimes up to 24. Something needs fixed.

Since the last FF update (115.5esr, Windows 8.1 Pro) I keep getting the following error message when I try to access one particular website:

The page isn’t redirecting properly An error occurred during a connection to www.doordash.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

I have tried virtually all the solutions suggested online. I have cleared my cache, deleted cookies and site data, and I have tried to access the site using Troubleshooting mode, all to no avail. I contacted support for the particular website and they have no difficulty accessing the site with FF.

I can access the site in question with the Chrome browser, so the issue would appear to lie with Mozilla. I use this particular site frequently and would much prefer to continue to access it using it with FF, as I have done for over a year. I just installed Chrome on my Windows 8.1 Pro PC solely for the purposes of accessing this one website.

Help in resolving this issue would be greatly appreciated.

New user here. My web search results dont fill the screen, they always require scrolling down to see the whole page at once (as designed). why are the top 2 bands 3 times as tall as the font in them, they use up valuable space. see snip insert below. i have trouble enough with windows 10 without squinting and all this needless scrolling down looking for the rest of the buttons. I use LastPass and its truly infuriating how big the boxes are and how hard to find the information, particularly the "go" buttons. TYIA Shandy

Hi, Mozilla Relay/mask is connected to an old, defunct email address. How do I change that? The verifications are going to the old address that I can no longer access.

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

Very sorry. I saw 2 icons on my desktop and deleted one without checking to see if my Bookmarks were in both of them. They weren't. Do you know of any way to retrieve what I deleted, or should I just put them back as I need them? Also, I set up my original Mozilla account 5 years ago, and don't remember how to add a bookmark panel on the left of the screen.