Firefox 技術支援討論區

I tried to install the Snapchat filters after watching "Cat Lawyer" - and I got a VC++ Runtime error. Firefox stopped loading too with the same error.

I removed the Snapchat filters app; repaired the VC++ Runtime error in add/remove programs - and now I see the symptoms as follows:

1. Launch Firefox from FF Icon.

    a) Bookmark clicks do nothing.  
    b) Type in a URL and nothing happens.

2. Launch Firefox from a ZOOM meeting link (and presumably other links) works - the page loads. And , once I have done that , the firefox browser works normally.

I can probably just uninstall/reinstall - but if anyone knows how to solve this I'd rather not lose all my saved pwd and history.

Running: MS Surface, Windows 10.

Mike

Somehow I managed to lose all of my windows, search history, addins, etc. It would appear that a new profile was created. I tried about:profiles and selecting the old profile (1.4GB) but while FIrefox starts, the places.sqlite file is now place.sqlite.corrupt. I followed the Mozilla instructions to try to fix the sqlite file but that did not help. I restored the full Firefox Application Support folder from Time Machine but that also starts with a fresh profile and selecting the old one gets me to a corrupt places.sqlite file. Given that I have TIme Machine backups, Is there no way to get back to a previous state with my windows, history, addins, etc. I am faced with losing a lot of work if I can't get back to where I was at least since a recent backup.

Thanks in advance for any assistance you can offer.

There is a problem that has haunted me for many years, regardless of the versions of firefox, the bottom line is that when I close the browser after a long work, and open it later, an outdated session is restored, 4-5 hours old, and not the last one. Having watched the "sessionstore-backups" folder and its three files, I found that at some point these files simply stop changing, so the next time the browser is opened, the session is not fresh. Why is this happening, I cannot understand why the session files freeze and do not update despite the fact that I continue to work in firefox ??

Ever since Firefox updated to version 85, I have been unable to stream anything. Netflix tells me I need to install Microsoft's Media Feature pack. Nope! I am running Windows 7 Home Premium (NOT the "N" version) so I have Windows Media Player installed already. I also cannot stream SiriusXM stations, Apple TV+, Spotify, CNN videos.....basically anything that involves streaming. YouTube videos still work however.

It's definitely a problem with the Firefox browser because all the above streaming sites work just fine under a different browser (Chrome). I have cleared the cache, I have started Firefox in Safe Mode, I have unchecked hardware acceleration.....NOTHING works!

Help please! I really don't want to refresh Firefox and lose all my settings.

Hello As others have said recently, Firefox has become unusually greedy in RAM!

I love Firefox and it's been my favorite browser for years and years. But there it became unmanageable for me!

I'm absolutely not going to spend money to add more RAM to my PC tower, which is only three years old, and otherwise performs perfectly well for my use with all my other apps. There is 8 GB of RAM in my PC, a fast model of RAM, very fast, and expensive. You have to stop, guys, and face the truth! There is a real problem and there is no point in denying it, and saying that it takes more than 8 GB on a PC at the end of 2020.

The CONCRETE result is that we are all going to change the browser we use, it's super sad, and it is happening NOW. I don't want to change, but I have no choice. It's kind of heartbreaking for me, believe me.

Browser ask if I wanted newest update, clicked yes, browser disappeared, attempted to restart, get small dialogue box,"Crash Reporter,the app had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash Details,the app did not ID itself" I can not get the browser to open in safe mode, I get the same error message(like the one above). Should I remove the browser and reinstall?

bold text Firefox dit qu'il n'y a pas de réponses en français. Déjà, c'est insultant pour les centaines de millions de francophones. Ensuite, avec l'aide (petite) en français du navigateur, je n'arrive pas à résoudre le problème que j'ai : Firefox est lent, très lent à démarrer.

I tried 3 times to download a software upgrade from a German Vendor. The download failed several times so I contacted the vendor's support and they said try another browser. I downloaded the upgrade with MS Edge but I still strongly prefer Firefox for browsing. I could not find any answers that fit this issue in your help. I have no trouble with other downloads or previous downloads from Celemony. The zip file was about 70 meg, I think I've downloaded bigger files before. No big rush on this but I am curious as to what went wrong.

Firefox is extremely slow and doesn't open articles in my favorite online paper. I have tried resetting and reinstalling Firefox, but nothing helps.

In my paper when I select an article, it opens a window with only a portion of the article. I have tried a different browser and have no problems.

Hi guys,

SOmething is wrong with the firefox on my laptop. The laptop has 32Gb ram. It is super fast. Internet speed more than 100Mb/sec. Docker containers are running, everything is fine. But with firefox, I type a letter and it needs serveral seconds to print it. I tried serveral steps, recommended for similar problems, located under "support", but not nothing helped. I disabled plugins, extensions. Still the same. 

What can I do to find a reason?

Starting this morning, some of the news sites I visit are extremely slow to load. For example, foxnews.com and newsmax.com take about 45 seconds to load. Visiting a link within the home page yields the same problem.

All my other regularly visited sites are fine. Note that this is happening on two separate computers.

Further, videos now fail to play on nypost.com but play on youtube.com

I did a Refresh of Firefox with no luck and it seems to indicate it's running the latest version.

Any help would be greatly appreciated. Thanks!

Over the past week I've had this error popup a few times when Firefox is launched:

"You've launched an older version of Firefox. Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I haven't yet spotted a pattern, but the most recent time it happened, I had the browser already open and either opened a new window or clicked Firefox in my start menu. The new window showed my homepage (blank tab) but was unresponsive: I couldn't type into the address bar, click a bookmark, or even close the window. The existing window was fine, so I closed that but had to kill Firefox in Task Manager.

When I relaunched Firefox, I got the above error message. Luckily I use Sync, so my many bookmarks are backed up. But of course all cookies have been deleted, so I have to login to websites again.

Firefox is up-to-date (84.0.1, 64-bit) and running on Windows 10 Enterprise. I even uninstalled, cleared out the data in AppData\Roaming\Mozilla (plus Local and LocalLow), and reinstalled.

As I said, this has happened a few times over the last week (3 or 4?) and is starting to get annoying now!

Any ideas? Thanks!

I'm using the FireFox right now, when I press F11, if I move the mouse to high, the search bar will automatically show, and I never want that to show again, it annoying me. Can someone help me ?

Hi Mozilla community,

I just finished a new PC (Win10 Pro) some days ago and setup Firefox mailto. After I changed e-mail program to Outlook (Office 2019) and clicked on send link via e-mail it automatically opens endless e-mail windows and blank tabs until the PC crashes. The process cannot be stopped. Reinstallation could not solve the problem.

Does anyone has an idea? I could only find a similar problem some years ago but it is no solution for my problem https://support.mozilla.org/en-US/questions/1212933#answer-1098427

Default setting was google mail. Is this how it should be or did Chrome installation caused that?

Thanks

Firefox v85.0 64bit

When windows 10 start, all my start up programs start an then without doing anything appear a firefox process using 50% of my cpu, firefox doesnt open and i can open firefox and it show me no message. i have to close it manually with the task manager and while my computer is still on it wont happen again but right after i restart it will happen again. i have tried almost everything here https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources but nothing seems to work, help pls

Editing old sessionstore.js files used to be easy can .jsonlz4 files be edited/converted? I need to sanitize a session, I am aware of https://www.jeffersonscher.com/ffu/scrounger.html but that's not what I want.

Hi everyone,

my Firefox crashes on MAC OS 11.1. on startup. I can't click anything and I have to kill the process. It happens in safe mode too. I did a rebuild but its still the same.

Thanks in advance

OK, apparently Firefox updated today- Feb 2, 2021 and it said to restart Firefox for the changes to take effect. I did that and Firefox loads, but it does nothing. When I hit "Home" it tries to work but it's apparently not accessing the internet. I can't access options either. I didn't uninstall because I don't want to lose any current settings, bookmarks, history, etc. I use Windows 10 on my laptop.

I did and automatic restart-- same result. I did a total shut down and restart-- same.

I checked with McAfee firewall and Firefox has access. No note comes up regarding any issue when I load Firefox.

I'm using Brave to write this, and there's no problem with internet access, obviously. 

So, which files or folders do I need to back-up so I can reinstall with bookmarks and history intact?

Im working for my government posting applies to this certain website: https://voucher.gov.gr/ui/project/37/personal

When an apply is completed i printed on pdf to save locally.

This was fine till Firefox update 85.00 ( i jumped from 83.00 to 85.00, i don't know why. but i can reproduce it even on 84.00.

) When i tried to save as pdf, the character encoding of upper part of page (i think its header) you should defently see the exact same page to found out why ( https://voucher.gov.gr/ui/project/37/personal ) is appear with squares and the characters is losted, and unavailable. ( you can see here: https://imgur.com/a/W3g0Tz6 )

Also After the updated version for PRINT DIALOG (the new one) the new dialog, is not showed up, (see image)

if you are updating from old version with old profile. 

I had to delete the old profile to appear the new dialog, and there is no setting to get the new one, from old one.

On Firefox prior to 84.00: ( on 83.00 for example) this issue is not there ( and the page has not change at all), the save to pdf was working perfectly, and the characters as shown on the image, is perfectly grabbed and saved. I could not find any other website to replicate this issue so please, invest it here..

https://voucher.gov.gr/ui/project/37/personal

thank you.