Firefox 技術支援討論區

Amazon 'Look Inside' pop-up does not work with FF as I've configured FF. Iv'e included a screen snip.

I've unchecked block pop-ups but still the 'Look Inside' doesn't work.

Hello! I think I have tried EVERYTHING to get Firefox to stop crashing in the past 6 months. Today I am so frustrtated. Can anyone point me in the right direct. (and yes this happens with a fresh install, disabled add-ons, safe mode, yadda yadda yadda

bp-9d35ce5b-7503-4b20-894c-05b520220417

additional reports in image attached.

If you can help me...BLESS YOU!!!

Hi!

Is there any way to keep an older version of Firefox without its getting upgraded all the time? Version 99 only has a small header at the top, so there is still space on my screen to see the website I'm trying to see. The newer versions (100 and newer) take up too much space on my screen. Every site has its own headers, and so I am left with about an inch of working space. That's really not enough to see anything.

Is there a way to get the security updates without the new look? Is there a Firefox Light version available, with minimal headers and all? I prefer Firefox, and would love to keep it. Having to reinstall it (to get the older version back) several times a week is not good.

Any help would be appreciated. Thanks very much!

Hi.

I need to print out my saved passwords. I have no cellphone to access, just my laptop and printer. I only use Firefox and no other browser. If my laptop gets hacked or breaks down, then I need to use someone else's computer to access my passwords in an emergency, and can't access my passwords to do so...so printing them out periodically is the smartest thing I can think of.

Help, anyone? This is pretty important to me. Thank you!

My google drive keeps disconnecting, and google drive/google docs links are not working. I have attached a screenshot of the new tab page when I copy paste a google sheets document URL into the search bar and hit enter. After the reloading icon animates, I stay on the new tab page and the url just sits there. The debug console shows 1 GET request that is timed out (picture also attached).

I can fix the issue by completely closing all firefox windows and opening again, but it will disconnect me after some minutes.

Hi everyone,

Last Saturday, I was able to sign in to Firefox Add-Ons Firefox Add-Ons and submit a pre-release of an add-on I'm working on. But today, I'm being forced to enable 2FA to simply log in to the site. I don't want to enable 2FA, I just don't need it. Can someone explain me why is this happening ? Can I just log in and submit my add-on's update ?

I've tried to sign in two different MacBooks (M1 12.1 and Yosemite 10.10.5), using two different Firefox versions (99.0.1 and 78.15.0esr). Also, I haven't enabled 2FA in my personal account.

Thanks in advance.

Not sure when it began, probably before the current version, i.e. it's not related to the latest update. When exiting, everything seems fine at first but then Crash Reporter pops up. If I try to restart my Windows/PC with FF open, the restarting becomes blocked by Firefox, so I have to cancel the restart and deal with Crash Reporter first.

The same crash happens in Troubleshoot Mode.

I don't have any special security software (aside from Malwarebytes with real-time protection disabled).

Latest reports: bp-3e00592e-2756-43bf-9642-01b550220502 bp-2435de7c-8279-4d85-b151-b94380220502

Signature is different (almost) every time but as far as I remember no crash felt any different from the two crashes above. For example: bp-093ec6db-d0e2-4f05-8dbd-e03b50220429 bp-47c1b14c-cba2-4007-9f53-089fc0220429 bp-f4ca1090-d760-4209-a47f-8d40e0220429 bp-4a506f38-75ac-4f62-b4bc-324f00220429 bp-d9a19762-4234-450e-82ed-d41940220429 bp-1b0e9da0-29e6-4107-ad7e-ed77f0220429

Hi,

i am having a rather weird and persistent issue. When I try to open a specific website, namely www.westend61.de, this Firefox tab crashes, as seen in the provided screenshot. With a normal website this wouldn't bother me so much, but this page is the main page of the company I work for, and therefore I and potential customers must be able to reach it. That being said, this does not necessarily have to be a Firefox problem, the issue could also be on the server side. But the website works on other computers, other operating systems and other browsers. As far as I know, the website works fine, this computer using this browser being the only exception. I worked my way through the Firefox support page:

- checked for newer firefox version - checked for newer compatible MacOS version - checked for newer graphics driver - disabled all firewall, anti virus software - started firefox in Safe Mode - reinstalled firefox & deleted all profile data - disabled hardware acceleration - set webgl.disabled to true - again safe mode

The tab crashes every time. This computer is an old End 2015 iMac running Monterey and the newest Firefox. - More information can be found in the troubleshooting information and the crash report: https://crash-stats.mozilla.org/report/index/bb11e42d-9fc9-4061-b89c-4c6400220503

Thank you very much.

Amazon.com works on Firefox on my second desktop computer and on my iPhone. It does not work properly on my primary desktop, this one It does work on my desktop using Edge. Everything in Amazon.com works on this desktop except I cannot view my previous orders, the link in the upper right corner ""returns and orders." It begins to load but the orders do not load. I cannot see any of them.

I uninstalled Firefox, ran Ccleaner to clean the registry, then it's Health feature, I probably should have restarted after doing that.

I installed a new download of Firefox twice; it fails.

The issue concerns the Flatpak version of Firefox on Linux. This issue only happens when I'm connected to my VPN router. For info, I'm using Fedora 35 Silverblue. This issue happens on Fedora 35 or Fedora 35 Silverblue. I been using Fedora since version 33 and such problem existed back then.

When connected to my VPN provider via my router, trying to start a Firefox Flatpak instance takes minutes upon minutes to load. I'm guessing it has to do with DNS query's Firefox does on start but I'm not sure. All I know is that when I connect directly to the internet without being hehind my VPN, Firefox loads in a split second. When I'm using the RPM version of Firefox supplied by Fedora, I do not have such issues even when connected to my VPN. This issue only affects Firefox Flatpak when behind a VPN. I tried opening the AppImage version of Firefox while connected to my VPN, and once again, it loaded within a few seconds. I been having this issue for many years and only figured out recently that my VPN connection was causing a problem.

I would like to point out that the Flatpak verion of Microsoft Edge and Chromium do start without any issues even while I'm connected to my VPN provider...

This bug occurs very randomly, but it seems there have few things in common.

- Occurring on domain level, one domain at once. For example, if Youtube.com stuck, any sub address including each video page is not loaded. Other website and whole browser works fine. - Other program on same PC is not affected, too. - Which page is stop loading is completely random. It might be happen only on a popular, feature-rich site like amazon, google, but not sure. - The timing is also random. Maybe after waking PC up from sleep, but not sure. Frequency of occurrence is once every 1~5 days. - The workaround without restarting browser is 1.)switching to other container tabs(strangely), 2.)opening website on private window. Disabling all the addon manually didn't help.

Since it's randomness, I didn't have any logs about this issue.

Many of the icons I typically see on the right of the URL bar -- my extensions, the button to bookmark a page, etc. -- are gone. Additionally, the two buttons which I still see (I've included an image for reference) are unresponsive. This includes the "three lines" menu button, which I normally use all the time, and which crucially is constantly mentioned as the first place to go to fix browser issues. I can access some settings with the top menu bar using the alt key, but it does not seem that this has all the same functionalities as the three lines menu.

Anyone know how to lessen the time that this pointless thing occupies my screen? It's only 4 seconds but sometimes it's in the way. I'd be okay with eliminating altogether too. Thanks in advance.

Regardless of what I have tried i still have:

Cookies and Site Data Your stored cookies, site data, and cache are currently using 218 kB of disk space.

Iam using: History Firefox will Firefox will remember your browsing, download, form, and search history. Always use private browsing mode

Firefox is u to date I have restarted ....

Thank you for help - Nicolas

This sounds like it's a Meetup problem, and in fact it may be, but now I am having doubts.

The problem is that I can't upload photos to a Meetup event. (This will mostly just be a problem for Meetup organizers.) When I click on "Save photo", nothing happens. No error message, nothing. It's as if the "Save Photo" button has been disabled. Firefox is my browser while I access Meetup.com, and I have the latest and greatest version of Firefox.

I contacted Meetup and they haven't been able to solve the problem; they suggested that I clear my cache and my cookies and try again, but I get the same result. HOWEVER, when I go into Microsoft Edge, I can upload photos with no problem. So I have a work-around: use Microsoft Edge to upload photos. So my question to you centers around: why does this work perfectly in Microsoft Edge, but it doesn't in the latest version of Firefox?

To test the possibility that it's a bug on my personal desktop computer, I went to the public library and tried the same experiment, with the same result. So I don't think it's problem with my personal desktop computer.

One other piece of information: the exact same thing happens (failure to update photo, that is) when I have the photo open in another application (Photoshop), even if I try to "save photo" to Meetup in Microsoft Edge. Then when I close the other application (Photoshop in this case), Microsoft Edge lets me "save photo."

I know that Firefox really doesn't want me to try to revert to a previous version, and it makes me nervous too, but I am suspecting that something in the latest Firefox version actually introduced a problem. (Or maybe triggered a Meetup bug of some sort; I still haven't located the problem.) I've been on Meetup.com for years, I've had Firefox for years, they've worked together to upload photos in the past for years.

If you want to get into the details, below, for what it is worth, is my initial question to the Meetup support people (with whom I am still in a conversation).

- - - - - - - -

I can't upload a photo for my event. In fact, I cannot upload a photo for any event at all. I deleted a couple of photos and an album because maybe our group had too many, but that didn't work. I can't even upload a photo that I had previously uploaded to a different event, so I don't think that the problem is with the photo itself.

Here's what happens. 1. Edit the draft of my meetup. 2. Click on "upload photo." The photo is 1827 x 1009 pixels, total size 63 KB. 3. I click on "Upload photo", then in "add photo" I click on "upload photo" again. I browse for the photo and select it. 4. The "crop your photo" screen appears, with the selected photo in it. It's already the size I want, so I click on "Save Photo".(Cropping doesn't help either.) 5. Nothing happens. No error message, nothing. The only think I can click on is "cancel," which takes me out to the previous screen. - - - - - -

My worst nightmare has just happened (and I am not to blame!). I was just about to save a recipe from the internet. I did the usual steps, "bookmark this page," "add a bookmark" and "choose" my folder and my folder of RECIPES and alllllll of its subfolders was missing. OMG. Please help ASAP.

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Every time I close Firefox, whether normally or using Allt-F4, there is a short pause (1 - 2 seconds) then around 20 - 30 seconds of intense disk activity which locks everything else on my PC (Win 10 pro 64). If I hard shut down the pc (ie, switch off the power) there is no adverse effect on firefox after restart, so whatever it's doing is apparently unnecessary anyway. How do I cure this, it's irritating me intensely - enough to seriously consider using another browser

When I go to download a ZIP file, it will always attempt to download the file directly rather than letting me open it with WinRAR. When I go into the browser settings I see that some other file types have options to choose how they're handled, but there's no entry for ZIP files. I've tried refreshing my Firefox install and yet the issue still persists.

I used to have this option before I reinstalled Windows a while back (where I kept my files but not programs). I don't know for sure that that's what caused this to start, but the timing would line up.