Firefox 技術支援討論區

Firefox was just updated to version 91.0.2 (64 bit), and now the l;inks on Amazon Prime video no longer work. Many of the links take me to my Watchlist. I tried accessing the site using Chrome and Edge - no problems with those browsers. Firefox was working with Amazon last night, so this is something that happened with the recent update.

When I type a search query into the address bar and pres enter nothing happens, the little dot symbol just goes back and forth. Tried changing search engine, no change. MS Edge works OK.

I have just moved to Spain, could this be an issue, it never has in the past. Also Firefox updated to 91.0.2 just before I left UK.

Cheers Peter

For the past couple of weeks I am not able to log in to AA.com. When I fill in the require fields ( AAdvantage # or username, Last name, Password), it redirects to https://www.aa.com/sorry.html. I have no problem logging in on one of the other major web browsers. Ad blocker is turned off, cache has been cleared, all the tricks that usually solve such problems. So, I'm beginning to think that something in a recent Firefox update doesn't play nice with AA.com. I'm using Firefox Ver 91.0.2.

Any suggestions?

I've just upgraded to Firefox 91.0.2 (64 bit) on a Windows 10 system. Clicking on the Firefox icon on my toolbar indicates that the program is active, but no window appears. Trying to close the program by right-clicking doesn't do anything and I have to use the Task Manager to get rid of it. The attached screenshot shows what happens when I hover the cursor over the taskbar icon.

Clicking on a URL sent me in an email also does the same.

Oddly, right-clicking and selecting 'open new window' works, so I can still sort of function, but it's a real pain.

I have only one monitor, so it's not a dual-monitor issue.

Since Firefox was last updated, I now no longer have the ability to access some websites such as Google, Wikipedia, and Amazon without Firefox prompting me to type something to search within those sites even though all I want to do is go to the home page.

I can still get there by typing http:// in front of it but I shouldn't have to and if I change the settings to add the search in the toolbar and then try going to "amazon.com", for example, I'm still being prompted to use the address bar to search.

Is there a way to fully disable this prompt so I can type in "google.com" or "amazon.com" without getting the search prompt?

I was using dslreports Speed Test http://www.dslreports.com/speedtest?httpsok=0

and it gave me this message: alien script detected moz-extension://658f8192-d5e7-40de-893f-5b62685be017/js/inject.js

Is this something I need to worry about? My internet has been running slow as of late.

I'm running Firefox 91.0.2 on a UK Windows 10 PC. I'm simply trying to clear my browser cache, but not my cookies. My problem:

(1) Click on the "triple bar" icon, top-right, to open Firefox menu. (2) Click "Settings". (3) Click "Privacy & Security" on left side. (4) Scroll down (if necessary) to "Cookies and Site Data" section. (5) Click on "Clear Data..." button. (6) Two options are displayed: "Cookies and Site Data" and "Cached Web Content". I do NOT want to clear all my cookies as relogging into all my websites would be a pain. I ONLY want to clear my cache. (7) I attempt to click on the buttons to select the option I want, but the buttons appear to be UNRESPONSIVE. There are no ticks/check marks appearing. The only difference is that the border of the buttons changes colour slightly, but it's VERY hard to see. (Maybe this is connected with using the dark theme?) No matter what combination of button clicks I use, the two buttons remain unchecked, and they look identical. (8) If I click the "Clear" button a warning appears saying that all my cookies will be deleted. This is NOT what I want. (9) I give up and click the "Cancel" button. (10) I close down Firefox, return to the Windows desktop, and close down all possible applications and processes. I try to repeat the above steps, but the same problem happens again. (11) I give up and try to create a Firefox bug report, but I find there is now no bug reporting facility! Users can no longer submit bugs for Firefox!!! So I come here and post my problem, hoping that the community can help. (12) Thanks for any help offered!

The issue is when the youtube video is being viewed (only happens on youtube), it suddenly freezes with a healthy grey bar and a connection, while the audio continuously plays on. After the freeze or stutter, the video never gets out of sync with the audio but actually jumps ahead to where tit is. Meaning I'd lose out on 1-3 seconds of visual footage which I have to rewind to watch again. After the rewind the video doesn't get stuck on the same spot but further down it happens again. It sometimes never happens on some videos I watch but the ones that it does happen, If I went back to watch it again (refreshing tab or finishing the video then coming back) It happens again. Usually repeats within 5 minutes of it happening at minimum. Which is very annoying.

At first I thought this could be a issue on my display drivers. I went searching for solutions all over the web. Common reasons I got for this was that my internet might be slow. Which is bit true ig. But I can view up to 1080p videos without buffering or any problems. So Idk how that's the case. Another reason I got was that it might be hardware acceleration, which I turned off before I got the problem again. Another suggested add ons might be the case. So I turned some off and under more advice used a completely new portable app of firefox (no logins, addons or settings changes) and I got the same results. I also reinstalled display drivers. Disabled the hardware acceleration of the new clean app. And still got the issue. The only time I didn't get the issue was when I was using Chrome. Or Edge.

I've cleared cache and all data,history as well. So I'm really stumped. Someone asked me to make a completely new windows local user admin account and try again. And it happened there as well.

Edit : While trying to get evidence of this, I've discovered that sometimes if I rewind twice or go back more than I usually do the stutter tends to usually repeat on the same place. You can see it in the video.

leads to youtube

I've started having a strange issue with both Firefox for Windows and Android. On some news websites, and sports websites, I can no longer open articles just by clicking on them, but right-clicking works. If this sounds strange - it is!

The issue is exactly as it sounds like. I can hower the mouse over the title of an article and Firefox will recognize that it's a link, showing me the path at the very bottom left of the browser. But when I click it, it simply won't do anything. My mouse works fine before you ask. It's only when I right-click the same article and choose "open in new tab" that the article opens. This is happening on some major sites as well, like the BBC.

At first I thought this was Windows-specific, but I have also had the same issues with my Firefox for Android. And again, long-pressing on the article and selecting open in new tab will open the link, but not normal tapping.

I have restared Firefox in Troubleshooting mode to disable any addons but the problems persist.

Anyone else having the same issue or is there a known solution?

After change the network connection to cable, or to a different Wi-Fi network, Firefox will lose connection and will be unable to access any website unless its is restated, closing all Firefox windows.

The problem happens when:

1. I have the Firefox opened, I disconnect from wife A, Firefox lost connection, then I connect to Wi-Fi B, all other browsers can connect, but Firefox does not. (if Wi-Fi A and B are from different router)

2. A start the computer disconnected, I open the Firefox, I connect to internet, any other browser that was previously opened can connect, but Firefox does not.

OS: openSUSE Tumbleweed 20210912 Firefox version (91.0.2. It occurs in the last two years, it is so annoying)

FF won't keep me logged into any sites that I ask to stay logged into. By the next day I have to log back into everything. I have my settings set to: Enhanced Tracking: Standard; Cookies & Site Data (unchecked delete cookies & site data); History (only close browsing & download history when FF closes, nothing else). I don't use CC Cleaner or anything like that. Can anyone help?

I'm in tears here....I am NOT a "techie" and have been using Firefox for years. Recently, Every. Single. One. (102) of my bookmarks started loading when Foxfire opened....and I could not get to my pinned tabs (my JOB) until I shut them down. So, I went in a did a "do-over" (reset Firefox back to defaults)...but now all of my pinned tabs are gone and the bookmarks are still showing up on the start screen...although not loading. I've got so much work to do and I'm totally stuck here. Is there ANYTHING that can be done? Thank you in advance.

Hi, suddently i can't delete history browsing in firefox. No matter what i try it still not clear the browsing history. What first i do is "Forget About This Site" option to delete single history form a website but it doesn't work. Then i try to delete browsing history from setting, setup to clear history when firefox closed and even i delete history with "Everything" option it still doesn't work.

I don't remember exactly, but if i not wrong i've got this issue since upgrade to 91.0.2 version. For your information, i use Firefox-bin version in Gentoo Linux with i3 Window Manager.

Any help will be apreciated.

I have had this issue for a long time so in multiple versions of firefox where images of different types don't load correctly and are replaced with a garbled tv-test image type.

On the attached image you can see an example where dots on the map wont show correctly. Can this be some sort of privacy setting I have enabled withot knowing? I have reset firefox but still get the issue.

I prefer Firefox but speed-tests show it is considerably slower than Chrome and Edge. I have cable network connection. Max download speed is 1000 Mbps. Test show above 900 Mbps for Edge and Chrome and 5-600 Mbps for Firefox, sometimes it is much slower and sometimes download stops for 5-20 seconds. I therefore tried "Refresh Firefox" - and my dear Bookmark sidebar disappeared!! Firefox info told me bookmarks would be saved. Well, it is saved, but it is real troublesome to use it compared to my old sidebar. I WANT MY OLD SIDEBAR BACK - ANY HELP? Kind regards Toralf

Some fonts on some websites can not show swedish letters å, ä and ö. Try https://www.handelsbanken.se/sv/. Any suggetions?

I am getting the "Did Not Connect: Potential Security Issue" error on websites that are clearly not security threats. Examples are twitch.tv, youtube.com, gmail.com and since I use duckduckgo, I cant even search something because it redirects me to the website duckduckgo.com/(whatever i searched), which also creates the error. I don't believe it is a network error because it allows me to visit all of these websites when I am using the chrome browser. Sometimes when I get the error, it has the yellow border around the screen so I can click on advanced options and click "go to the website anyways", and sometimes that option is not there. Also, the error will happen on and off for some websites. For example, yesterday I wasn't able to access gmail.com because the glitch was happening on it, but today I am able to visit the site just fine.

bp-d23e9518-4e76-45df-b094-2e9300210828 8/27/2021, 9:11 PM View bp-91e88975-bc86-438f-b7c4-7077c0210828 8/27/2021, 9:11 PM View bp-ab26b6f6-7644-48d0-899a-04f1b0210828 8/27/2021, 9:06 PM View bp-f91c49cf-848d-4bbe-8aea-342710210828 8/27/2021, 8:54 PM View bp-59662c27-2ec1-4ee6-a129-455de0210827 8/27/2021, 6:56 PM View bp-0d6085c9-d6a2-4b09-b5ac-019b60210827 8/27/2021, 6:56 PM View bp-7d61f47a-52be-4eb8-bfae-d72820210

I removed bitwarden & grammer & spell checker extensions by clicking "Remove from Toolbar" & cannot find it either in the customize section even after resetting to defaults.

Thank you