Firefox 技術支援討論區

I don't know how you can help. I really really really hate hunting for things that were there in previous years. I do not like full screen lay over that mozilla has taken to doing, if it doesn't stop i will have to remove it. I want to see my tabs, I want mozilla to stop playing with my settings and logging me out when I am idle or on my phone. There are people with the same problem but its all techy talk and i don't understand and its playing with my time to constantly search or resign in. I don't need microsoft anything, hate it, don't use cloud, don't use chrome... so do we have an issue? one more thing... I absolutely hate with a passion of terminator any fucking ai garbage and bots. would sooner smash devices and take out a fire arm to shoot any robots. Hope that makes it clear. I have anxiety issues, so swearing is an issue, get used to it especially if artifical nonsence is involved. I try very hard not to swear at people. Ai is a different matter. I have norton antivirus.

Hi, When I use a shortcut for a bookmark (e.g., typing "yt" to activate my youtube search bookmark with URL set to "https://www.youtube . com/results?search_query=%s" and shortcut set to "yt") it opens in a new tab. I am in the habit of making a new tab before using a shortcut to search using a bookmark. How can I change the shortcut bookmark behavior to open in the same tab where i typed the query into the URL bar?

Basically, I'm aware there's a quick option to transfer data between one browser to another as long as they are on the same device, but I wanna do the same for two different devices. I'd like to transfer my passwords, history, bookmarks, settings and themes. Is there a quick and easy way to do that?

This started recently, after I installed the latest upgrade of Firefox and the video downloader. Not happening on Safari or DuckDuckGo. I suspect they have spotted I am using Firefox and are lying about the connection problem. Any suggestions welcome. thanks!

I have pinned various shortcuts in the New tab to link to websites I frequently use. I use two different laptops and both are configured the same. However the New tab randomly clears the pinned shortcuts. I have attached two screenshots illustrating the changes.

I'm not aware of anything I do that caused the shortcuts to be deleted. When they are pinned I think they should be there permanently.

I paid Mozilla $114.35 for enhanced antitracking support but I still get Norton alerts saying I'm being tracked. Was I scammed or is the enhanced antitracking not working?

I don't have a home page button on my browser. How do I add a home page button? Also, when I navigate to a new page my bookmark tool bar at the top disappears. I only have the bookmark tool bar on my home page. I want it to show on every tab I open so I can easily navigate from there rather than having to go back to my home page every time. This problem started when I got a new computer. The browser works fine on my old computer.

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

Firefox keeps offering to translate websites, your new feature.

I neither want it to, nor do I appreciate ads, because it is simply you advertising your new product.

I have looked at the settings and there are 0 languages for which I've set it so it will offer me to translate and 0 for which it will do. Besides the fact I do speak and read multiple languages; it is not a feature I am interested in.

So when I set it so it will not bug me about it and every time I enter a foreign language site the little pop-up shows; that's some serious unwanted ads and also clearly FAR more tracking than FF is even supposed to be doing.

I have used firefox for nearly 15 years, but I'm honestly wondering if I should find another privacy focused browser One that doesn't spam me with little pop-ups over it's latest ill-conceived stupid feature.

So you could help by actually NEVER-EVER under any fucking circumstances show this stupid translation pop-up UNLESS I put I request it to do so in the settings or at the very LEAST allow me to turn it off.

If I manage my bookmarks from the Menu>Bookmarks>Manage Bookmarks at the bottom, a separate window pops up where I can attempt to organize my bookmarks.

It seems I have limited functionality in being able to edit these lists and folders. Under "All Bookmarks" I have (3) folders, the Bookmarks Toolbar (which I rarely use anymore), the Bookmarks Menu, and another folder called "Other Bookmarks" which I had added years ago. (Perhaps this folder has been grandfathered in? I don't know that you can add folders at this level anymore)

After moving all the contents of "Other Bookmarks" to the "Bookmarks Menu", I wish to eliminate the "Other Bookmarks" folder. The folder is now empty, but the RMB menu still shows the "delete folder" option grayed out.

I read somewhere that Sync might have something to do with it, but even after signing out of Sync, and trying again, it wouldn't work.

Anything under the "Bookmarks Menu" folder, I have no problem deleting or moving links and folders. (though the GUI could be a little more streamlined) I am just not able to manage anything at the top level. Is there currently a way to do this?

Thank you. Kurt

I continued reading on FireFox, and found that there is a "Refresh" procedure that might work, AND IT WORKED!

I'm so glad. Thank you. Of course it brings up other issues that may need attention, unrelated.

On my computer Firefox ask for the master password every time at startup. On other computers in my family, Firefox only ask for the Master Password when accessing a site with a password. I tried : - to disable than reenable Master Password - start in SafeMode without success. How can I solve my issue ? Thanks in advance for your help

I was having trouble getting into my Ancestry account. I called their support and they said it was my browse not connecting with them. I can access if I use Edge, but I don't like that format and would much more prefer Firefox. Is there a problem, or were they just brushing me off? How can I get into Ancestry using Firefox again? Can you please advise.

Thank you.

I had to refresh Firefox. When I redesigned my toolbar, I moved the "Bookmarks Toolbar" icon to the toolbar. The Bookmarks toolbar is still empty, and I can't find the "Bookmarks Toolbar" icon anywhere. I reopened the toolbar editor, but the "Bookmarks Toolbar" icon is nowhere to be found. How do I find the icon so I can put it in the Bookmarks Toolbar, where I distinctly remember dragging it?

I have installed FF on my new laptop and successfully signed in with my email and password. Based on this success, I have reinstalled FF on my desktop where sign in stopped working a year ago. And it still does not work, it keeps asking for master password. I cannot remove the account. The correct password, that works on the laptop fails to work on the desktop. Refreshing FF keeps one thing: the account. FF keeps bugging me about the master password on the desktop. And it does not accept the correct password.

This entire password handling is a great mess on FF.

What to do?

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is feature is totally pointless. This feature assumes you repeadily go to the same singular site that causes pop ups --not random site you visit. I did check off the button at the bottom "Block new requests asking to allow notifications." My issue is NOT, NOT seeking to block "permissions" (I have never seen or been asked by Firefox to 'allow permission for website notifications')--I'm seeking to stop ALL website pop ups notifications that intrusively just appear at the lower right corner. I don't understand why there isn't a single button to stop these intrusive and annoying pop up pushes??? It's a no brainer. I hope you can help with a solution. Thank you in advanced.

Hi,

Some time ago, I used my personal email address as a secondary email on another Firefox account, and I no longer have access to the primary email for that account.

I would now like to use my personal email as a primary email on a new account, but when I try to create the account, it says "This email was already confirmed by another user".

How can I get my personal email address "un-associated" from the old primary email-address when I can't even remember what that email address was, let alone access it?

I don't have any saved info that I care about so I would be happy to have all records "lost" in order to cancel any mozilla/firefox account, either primary or secondary, associated with my personal email address.

Thanks and regards, Dave Emrich.

The Bookmarks Gadget (under Add Gadgets) appears to have been hijacked. I have dozens of bookmarks and now every single one of them redirects me to https://12jav.net/. I tried clearing all browsing data, logging out/in, and reinstalling the gadget. It seems to have happened after installing the latest version of Firefox, and reverting to an earlier version did not help either. Can you please look into this? Thank you.

I have been using Firefox as my browser for years. I like its privacy features.

Problem. Often, when I click on a URL to a secure site, as the page is loading, Firefox freezes. That tab & any other tabs that are open are frozen. If I click on them, nothing happens. Even after waiting for 2 minutes, the browser does not correct itself, or come back. I have to use Cntrl Alt Del to “close” Firefox. Eventually, the “Restart Firefox” dialog box appears. I have to wait for Firefox to stop running before the restart takes effect, & Firefox comes back. This happens with 3 or 4 secure sites that I visit, including Discover.com. Firefox also occasionally freezes while I am on a secure site, when I go from one page to another.

Is this a fault of the Firefox browser? Is there something I can or should do when I click on a secure link? Any suggestions would be appreciated. H. Meier.