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How to remove the update on Oct 13 2026

It is really sad that there is no way to contact mozilla directly The update installed on my Windows 7 64 bit is now storing cookies for Proton Mail and that makes the s… (閱讀更多)

It is really sad that there is no way to contact mozilla directly The update installed on my Windows 7 64 bit is now storing cookies for Proton Mail and that makes the storage amt increase from 29Kb to 78Kb and I am not happy that I can not find a way to remove or revert the update so detail steps to complete that process would be nice. As for my future use of Firefox and involvement with Mozilla I am very seriously considering NO further use of both and your claims are starting to become lies you are permitting tracking in my view of this behavior Community Members should not be dealing with these concerns GET OFF your lazy back side Mozilla

Open 9 2

After an update Firefox won´t let me add extensions.

Hi! I´m using Jdownloader2. After an update of Firefox the captcha-extension of JDownloader didn´t work anymore. I reinstalled Firefox, but adding the extension is still … (閱讀更多)

Hi! I´m using Jdownloader2. After an update of Firefox the captcha-extension of JDownloader didn´t work anymore. I reinstalled Firefox, but adding the extension is still prevented. Following quote appears: "Firefox hat die Website daran gehindert, Sie zu fragen, ob Software installiert werden soll" It should be in yellow (but it isn´t), like following site describes: https://support.mozilla.org/de/kb/Add-ons-koennen-nicht-installiert-werden#w_firefox-hat-die-website-daran-gehindert-sie-zu-fragen-ob-software-installiert-werden-soll Furthermore there should be a button to authorize the installation. Instead there is only the button "OK". I followed the help-site mentioned above to the letter, to no avail. By the way, I´m using Nightly now, but JDownloader2 automatically wants access to Firefox. Would you please tell me, how to add the mentioned extension. Without it I couldn´t download most files! Please answer to following email: [redacted email from community support forum]

Best regards, Stefan P. aka perechon

Open 1

Firefox created a folder "Old Firefox data" on my desktop

Firefox created a folder "Old Firefox data" on my desktop which is impossible to delete. I am getting an error "Access denied" even when trying to delete it as administra… (閱讀更多)

Firefox created a folder "Old Firefox data" on my desktop which is impossible to delete. I am getting an error "Access denied" even when trying to delete it as administrator. How can I delete this folder?

Solved 4 1 30

a website is requesting a new version of PHP

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook … (閱讀更多)

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Solved 封存 8 373

Portable Version

Hello. Why doesn't Fiery Fox release a portable version of the browser? What if everything was in one folder and didn’t shit throughout the entire system? We kindly ask … (閱讀更多)

Hello. Why doesn't Fiery Fox release a portable version of the browser? What if everything was in one folder and didn’t shit throughout the entire system?

We kindly ask you to start releasing a portable version.

Thanks for your understanding.

Best wishes.

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My copy of Firefox portable does not update to latest version

Dear Mozilla, Have a copy of Firefox portable, that I use on a USB stick. Before Firefox 140, it updated properly. Now, I find that it keeps staying on version 135, eve… (閱讀更多)

Dear Mozilla,

Have a copy of Firefox portable, that I use on a USB stick. Before Firefox 140, it updated properly. Now, I find that it keeps staying on version 135, even though it keeps telling me it has updated to the latest version. Puzzled by this. Can you please advise me on this problem?

Marek Wesolowski

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stop updates

how do i completely stop updates? or at least until i restart the browser, not the browser making me restart it. i have it set to "Check for updates but let you choose to… (閱讀更多)

how do i completely stop updates? or at least until i restart the browser, not the browser making me restart it. i have it set to "Check for updates but let you choose to install them", but its not really a choice if im forced to press the button to continue browsing...

it happens twice a day that firefox prevents me browsing and makes me wait 30 seconds for it to update after clicking the "restart firefox and update" button. very frustrating.

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Is it possible to offer for download Firefox-134 binary statically linked for Linux 64 bit obeying the requirements noted on mozilla pages ?

I want to update Firefox but also version Firefox-134 causes the same problem as all previous versions newer than Firefox-95: GUI is not started in my Linux system despit… (閱讀更多)

I want to update Firefox but also version Firefox-134 causes the same problem as all previous versions newer than Firefox-95: GUI is not started in my Linux system despite all the requirements noted on the Mozilla pages with the release are satisfied. Basing on that I have read and experimented as well as on response to my bug report, https://bugzilla.mozilla.org/show_bug.cgi?id=1938497 I suppose that the new versions of Firefox are not able to start GUI using libGL backend GLX and they require LibGL backend EGL only. This requires libEGL version and other associated libraries that are present only in newest versions of Linux distributions like Fedora-41. These new versions are for new hardware and it is pointless to install them on older hardware because they would work probably ineffectively and cause problems. Linux is very customizable and users introduce adjustments and install software created by themselves, for years. That is why an update to radically new version of the Linux distribution is justified after buying a new computer. This would be required for making the Firefox-134 binary provided to run with GUI as well as for possible compiling it from source.

That is why I would like to ask for consideretion of submitting a new version of Firefox binary statically linked (at least the libraries that are required for GUI) so that it will work with GUI on older Linux systems obeying the requirements noted on mozilla pages with Firefox releases, assuming 4-8 GB RAM is available.

In the beginning of January 2025 I have had to set a virtual machine on my host Fedora 20 with Live-Fedora-41 that contained Firefox-131 upadted subsequently to Firefox-134. This way I can use Firefox-134 but having 8 GB RAM that is maximal value of RAM allowed by my computer I had to declare only 4 GB for the virtual machine to enable host Fedora-20 to work normally. However, the 4 GB of RAM is actually a minimum required for effective using of the new versions of Firefox and additionaly, 20 GB of disk space for the virtual machine had to be reserved.

This solution is far not optimal, the VM is mainly for test purposes. Therefore I remain my suggestion noted to above.

I kindly ask all NOT to place here irrelevant, nontechnical comments like the three below from one user; they have their place in general social media.

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In updating Mozilla VPN, I received the error message, "The older version of Mozilla VPN cannot be removed. Contact your technical support group."

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I receive… (閱讀更多)

I tried to update from Mozilla VPN v. 2.36 to v. 2.37 by clicking the Update button in the message I received. I did not shut down the old version first. When I received the "old version is running" message, I clicked the "automatically close app" selection. All seemed to be going well until a message popped up saying "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Mozilla VPN' disk and click OK." When I clicked OK, a message said "The path " cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'MozillaVPN.msi' in a folder from which you can install the product Mozilla VPN." I found the folder containing the MozillaVPN.msi file, but when I use it to restart the installation, I end up with the same error message. If I click Cancel instead of OK on the "Insert the disk" message, and error message pops up saying "The older version of Mozilla VPN cannot be removed. Contact your technical support group." Now my old version is gone, but I don't have a new version to use. What should I do now?

Open 1 70

Last update issues

Since the last update (was executed today in my case 16-07-2024), firefox has been very slow and freezing and crashing. Also, somehow it is the only browser that can't ha… (閱讀更多)

Since the last update (was executed today in my case 16-07-2024), firefox has been very slow and freezing and crashing. Also, somehow it is the only browser that can't handle yahoo finance new charts and keeps freezing....so many issues in a short span of time, please check. I have tried other browsers and things seem to work fine there, so, it is not my computer or OS.

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