Firefox 技術支援討論區

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Hello,

since a week or so portal I frequently use - www.wp.pl started to work really slow. It crashes all the time, browser becomes inoperative, closes by itself, etc. It obviously happens to all pages, articles, services related to wp.pl. I cannot open a single page from wp.pl domain without issues. Before it was working completely fine, all of this started to occur for no reason. Also, it happens to wp.pl only. All other pages/portals/platforms function normally. I checked on different browsers - IE, Edge, Chrome and it works fine. I also cleared cache/cookies/browser history in Firefox and this didn't help at all. Therefore there must be something wrong with Firefox browser. Could you please investigate?

Thanks, Jacek

The browser crashes frequently, even if I restore the bookmarks and some necessary plug-ins after reinstalling. there are 3 reports submitted by your interface.

report id: bp-61a7e2c3-3ce8-4856-9941-587d20211122 bp-e7ef6793-584d-448b-ac6d-1c0a90211122 bp-4a81c954-4ee7-4726-b8cd-7105b0211122

I cannot turn on the audio input and the audio output in Discord web application when running Firefox for desktop PC. The advice from Mozilla Support knowledge base regarding how to enable microphone did not help, since there is always no access request from discord.com detected in "Preferences" -> "Privacy & Security" -> "Permissions".

I am using the latest version of Firefox (94.0.1) on Windows 7 SP 1 and Windows 10 20H2. In Discord Support knowledge base the app is claimed to support Firefox version 80+.

Hello, I'm on windows 10 & updated to 94.0 then 94.0.1 but both updates are either very slow loading of some sites or it won't load the page/site at all. I've used FF for years & never had an issue. I disabled all extensions (did it manually & through FF troubleshooting mode) & antivirus but the same thing happens. I'm at my wits end & have swapped my main browsing to Edge & just gathering all my extensions for that browser.

Just trying to find help is now a nightmare.

How can I go back to the previous version before the 94.0 update?

Regards Chris

Just recently, past few days, my Firefox desktop browser will not display real time quotes & trades for Binance.US. Microsoft Edge does display correctly. I then went to wife's computer and it has the same Firefox problem and the same correct display with Edge. I have deleted cookies, cache, & history to no correction. I opened Firefox in safe troubleshooting mode and the problem persists. Yahoo, Coindesk, & other sites quotes do display in real time; however, Binance.us will not in Firefox version 94.0.1.

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.

Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Hello,

Just wondering how do I update my FireFox Windows Store version, it's still in 94, it's needs to be on 95. Do I update through the about FireFox or the store?

Thanks,

Shawn

This problem only started recently, I believe during the last update for Firefox. I am running Windows 10, a new Dell XPS 13. If I look at these video using Chrome, I have no problem. They start right up. But with Firefox, they just hang. Sometimes after a minute, they start to play, but sometimes they never do.

I really believe this has something to do with the latest update, because I have never had a problem before.

I have been trying to login to Coral Knowledge Base Website and a small window comes up headed "Cookies required to use Firefox" and then states " To continue signing in using Firefox, allow cookies to be stored on this device. You might see this screen more than once." I have clicked the continue link at least a dozen times but the message does not disappear and I can not sign in, the sign in button is faded out. I have to use MS Edge to sign in! Best regards, Stephen Terry

Firefox locks up, in windows task manager, multiple versions running from start up between 5 and 8, also multiples with Thunderbird 3 to 4. never noticed multiples running before, only looked as it started to lock up/very slow just over a week ago. Ran refresh to return to basics, no change, re installed no change. Might not be Firefox/Thunderbird, but what could cause it.

Starting this AM, Instagram won't load (MacOS 11.6; Firefox 94.0.1) -I just get a greyed out IG icon. The problem does not happen either on Firefox Mobile or on Safari, or on any other website I've tried on the Mac.. The very first time I tried this morning I got an error message about some technical problem with connecting, but now don't even get that. I have closed and restarted Firefox and rebooted the Mac. (Also turned off any adBlockers -- although when Firefox *thinks* it's finished loading IG there are no ad servers or trackers shown.)

I have used an extension named "Update Scanner" for several years, but now it no longer functions. The data I ask it to save is not saved, or returned when requested.

What do I need to do to get it functioning again. It is the current version 4.4.0

EDIT: I can see the WAL and EHM files come and go, but the DB doesn't save the data.

Five days ago I installed a Firefox update. Since then, I have 2 problems that I cannot resolve. (1) Norton 360 icon is no longer available on my browser taskbar; I can still run scans and the Norton suite is enabled under "Manage Your Extensions"; but no way to access the password manager while browsing. (2) Facebook will not 'hold' any of my settings; I can set up the Facebook site as my Home page, but I have to log in to my Facebook page from there each time I open the browser; Facebook is not maintaining my game settings; however, scores and the like are being maintained; but, for instance, it is not retaining that I want music off; Facebook is not retaining any advertising settings either; if I check in 'Cookies and Site Data\Manage Data' it says I have not logged into Facebook for 5 days (I log in several times each day); Facebook is not listed under 'Manage Exceptions'.

After Windows 10 update today, Firefox 94.0.1 too slow on msn.com. Cleaned files, defragged and no help. Windows 10, Roboform, and Norton 360

I am getting errors from online web forms that tell me I must have JavaScript enabled to continue, but when I check about:config, it shows Enable JavaScript to be True?? Is there some reason why this may happen, or do I just need to use a better browser?? Thanks in advance!!

Hello,

I just installed fresh windows 10 x64 system and after installing firefox, login to my account i try to login to my Uber account to download some receipt i had and it keeps telling me "The page isn’t redirecting properly" and it won't load while it loads normally on Chrome, also i was doing something to my microsoft account and also had the same error while it worked normally on Chrome when tested.

here is what i tried so far - Removed firefox, deleted all app data folders - remove cookies, settings, logins, everything - tried on a new windows account fresh on a fresh firefox without loggin to sync - refreshed firefox - disabled all plugins - tried in troubleshoot mode

all these nothing worked, while it worked fine just yesterday before installing my new system. pls help there is no way i am installing new system this is a work laptop and it needs a LOT of customization and dont have the time again.

Thanks in advance.

i keep getting 17,179,869,184 GB of cookies exactly on different sites (google, intuit.com, youtube.com, and i think facebook.com) - this happens within 24 hours of clearing the cookies.

I’ve attached an image. I cleared the cookies and cache within the last 24 hours. I have been on both youtube and intuit today but not extensively.

I have ad blocker active on both youtube and intuit.