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Firefox keeps crashing and closing when I try to open the browser on desktop.

I'm on Windows 10. When I try to open the browser, it loads for a second and attempts to open but then crashes and nothing happens. A message box does appear for a second… (閱讀更多)

I'm on Windows 10. When I try to open the browser, it loads for a second and attempts to open but then crashes and nothing happens. A message box does appear for a second, but it disappears before I can read what it says. I refreshed Firefox and uninstalled and reinstalled the browser, but it is still happening. Firefox works fine on my phone still, so I don't believe it is a problem with my account. I'm also currently doing a virus scan, but it hasn't finished at time of writing.

maximillianlmv 於 4 個月前 詢問

jscher2000 - Support Volunteer 最近回覆於 4 個月前

HW Acceleration running on Linux is disabled in Firefox

I am running Firefox on Linux. Desktop environment is KDE. Compositor is Wayland. I have a 11th Gen Intel Tiger lake Core i3 with integrated Intel UHD Graphics GPU. I do… (閱讀更多)

I am running Firefox on Linux. Desktop environment is KDE. Compositor is Wayland. I have a 11th Gen Intel Tiger lake Core i3 with integrated Intel UHD Graphics GPU. I do not have a eGPU or any other GPU apart from the integrated Intel UHD Graphics GPU. Intel drivers are installed and are being used. Please see the details given below from about:support for more details. What I have observed that Hardware acceleration, specifically WEBRENDER_COMPOSITOR, WEBRENDER_SHADER_CACHE and WEBRENDER_DCOMP_PRESENT are disabled. The details are given below.

I have enabled the force hardware acceleration too by setting the property media.hardware-video-decoding.force-enabled to true. But still the above three hardware acceleration are still not available.

How can I get these enabled?

output from about:support GPU #1 Active Yes Description Mesa Intel(R) UHD Graphics (TGL GT2) Vendor ID 0x8086 Device ID 0x9a78 Driver Vendor mesa/iris Driver Version 25.1.3.0 RAM 0

Decision Log HW_COMPOSITING default available OPENGL_COMPOSITING default available WEBRENDER default available WEBRENDER_COMPOSITOR default disabled Disabled by default Blocklisted; failure code

                                                                                                                               FEATURE_FAILURE_DISABLED
                                                       env	        blocklisted	Blocklisted by gfxInfo	
                                                                                               Blocklisted; failure code 
                                                                                       FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED

WEBRENDER_PARTIAL default available WEBRENDER_SHADER_CACHE default disabled Disabled by default Blocklisted; failure code

                                                                                                                       FEATURE_FAILURE_DISABLED

WEBRENDER_OPTIMIZED_SHADERS default available WEBRENDER_ANGLE default available

                                                       env	        unavailable	OS not supported	Blocklisted; failure code 
                                                                                               FEATURE_FAILURE_OS_NOT_SUPPORTED

WEBRENDER_DCOMP_PRESENT default available

                                                       user	disabled	        User disabled via pref	Blocklisted; failure code 
                                                                                                  FEATURE_FAILURE_DCOMP_PREF_DISABLED
                                                        env	unavailable	Requires GPU process	Blocklisted; failure code 
                                                                                                FEATURE_FAILURE_NO_GPU_PROCESS
                                                       runtime	unavailable	Requires ANGLE	Blocklisted; failure code 
                                                                                               FEATURE_FAILURE_DCOMP_NOT_ANGLE"

WEBRENDER_SCISSORED_CACHE_CLEARS default available

LimuxSpring 於 4 個月前 詢問

jeff-g 最近回覆於 4 個月前

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Can no longer upload a video to YouTube

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not… (閱讀更多)

Recently, I have not been able to upload a video to YouTube. When I try to upload it, the upload is stuck on 0%. I tried another browser, and it worked fine. This has not been a problem until. I have uploaded many videos. The last time was about a month ago. So, maybe there is some problem with an update. Does anyone else have this problem or know the solution?

laservius 於 1 年前 詢問

jonzn4SUSE 於 1 年前 解答

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I cannot load duolingo webpage.

I cannot load duolingo webpage. Until yesterday, it loaded on my laptop without a problem. Now, when I go to this page, it is stuck in "loading." I can, however, load… (閱讀更多)

I cannot load duolingo webpage. Until yesterday, it loaded on my laptop without a problem. Now, when I go to this page, it is stuck in "loading." I can, however, load the page on Bing. I can also load it on Firefox on a DIFFERENT computer.

I can load all the other webpages that I have tried on my laptop on Firefox as usual. The only webpage that is not loading is Duolingo.

Thanks James Kern

jameskern 於 1 年前 詢問

jonzn4SUSE 最近回覆於 1 年前

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Reddit and other sites are slow or not loading in private browsing

This an interesting one. When running Firefox on my personal Macbook. I've been recently having issues loading sites like Reddit, Facebook and a few others in private bro… (閱讀更多)

This an interesting one. When running Firefox on my personal Macbook. I've been recently having issues loading sites like Reddit, Facebook and a few others in private browsing mode.

The issue seems to only affect certain sites, browsing the rest of the internet I have no issues. However, with these sites, they simply either will not load or require multiple refreshes to work.

Even more interesting, my work Macbook has a similar ecosystem and works fine.

I have updated and reinstalled Firefox, cleared caches and history. And run both with and without VPN. As well as being sure to reboot the Mac before trying each new attempted fix.

Does anyone have any idea what's happening or what my next steps might be before I go to Apple for help?

michaelpace 於 1 年前 詢問

jonzn4SUSE 最近回覆於 1 年前

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FF DOESNT WORK

Let's be clear: there IS zero support for FF. WINDOWS version notwithstanding, computer manufacturer put aside, my ability to properly plug-in the system to an AC outlet … (閱讀更多)

Let's be clear: there IS zero support for FF. WINDOWS version notwithstanding, computer manufacturer put aside, my ability to properly plug-in the system to an AC outlet assumed, FF is DEAD.

I have been waiting for an answer, over a YEAR, and the issue at hand is the very basis for using a browser.

One day/once upon a time, OVER A YEAR AGO, FF throttled DOWN from 300mbps to - as of today, Sept 7 24 - 1-10mbps!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It also started blocking access to websites such as my local Home Depot.

I switched to BRAVE.

I have "contacted"/posted this eventuation on every and all sites I could find with NO/ZERO response, broaching help.

Manu Andino (Mozilla Support), was the ONLY response I got and, of course, there is NO/NADA/ZERO help from him at the inappropriately, fraudulently, deceptively named SUPPORT.

This horror story is integral to the current trend of not caring about customers, clients, users and/or repeat "business". There exists NO technically competent personnel, with or without understandable accents, due to big, dirty, corporations or entities' attitude, that employee salaries/wages is money pissed-away. There is NO customer "service" outside of the way a prostitute "services" a service-person, on shore leave, in a strange port.

FF is dead. I have buried it. It is a painful memory whose name does not deserve to be mentioned.

Phil Isard

[Telephone number]

[Address]

WF3W 於 1 年前 詢問

Paul 最近回覆於 1 年前

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Server not found

I get the server not found error on almost anything. Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you e… (閱讀更多)

I get the server not found error on almost anything.

Hmm. We’re having trouble finding that site. We can’t connect to the server at [literally almost any site] If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

The site usually loads after I wait like 2-3 mins before reloading the site, or I force reload it around 7 times, but I cannot find a way to make the issue go away. I have refreshed Firefox, I have uninstalled and reinstalled it fresh, I have opened Firefox in Troubleshooting mode and the issue persists. I am at the end of my wits. Someone please give me something else to try.

nadejdarooo 於 1 年前 詢問

TechHorse 於 1 年前 解答

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certain pages wont load

I can go to websites but when clicking log in I only get a white page. If I go to my credit card I cn=an see my statement but when going to make a payment get white scre… (閱讀更多)

I can go to websites but when clicking log in I only get a white page. If I go to my credit card I cn=an see my statement but when going to make a payment get white screen only. Retirement website loads but try to log in and get white page. Other certain sites just keep trying to load. My os is linux mint17.1 32bit system. Problem just started this year

petry614 於 1 年前 詢問

petry614 最近回覆於 1 年前

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Firefox using HUGE amounts of CPU and memory

I'm using the latest Firefox on Win10, with a fairly powerful laptop (64 gb RAM, intel i7 2.3 GHz chip), and for about a month now, whenever I use it, it uses so much CPU… (閱讀更多)

I'm using the latest Firefox on Win10, with a fairly powerful laptop (64 gb RAM, intel i7 2.3 GHz chip), and for about a month now, whenever I use it, it uses so much CPU all the time that my laptop is overheating (slight hyperbole, but it's definitely churning the fans a lot, and the area around the keyboard gets hot to the touch). Sometimes it uses up to 45% CPU, and over 20% memory!!! (as reported in the task manager) Usually around 20-25% though. While Chrome, at the same time, is using 0.1%. It's not just when starting up, either, it's continuous during use, until I quit Firefox.

What the h*** is going on?!? I've tried the troubleshooting steps, but it remains crazy regardless of turning off extensions, and I'm just using the default theme. I notice it's mainly when loading images, like on social media.

This is insane. What is happening. Can someone help me?

Kristina_A 於 1 年前 詢問

Kristina_A 最近回覆於 1 年前

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Sites with logins not working/freezing on login page?

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of website… (閱讀更多)

I have tried doing the History > Forget about this site stuff and deleting cookies on individual sites. Still, I cannot get past the login page for a number of websites that are crucial to my operations. Like Elementor.com. when I need to connect to my account, I enter my username and password and it just stays frozen on the login screen. If I go the Edge, it works just fine, but FF keeps hanging on websites????

Doug Sooley 於 1 年前 詢問

cor-el 最近回覆於 1 年前

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Mozilla, please consider allowing some form of WebUSB, even if only for "Firefox Developer Edition".

Regarding the current state of Firefox and WebUSB, I have four thoughts: Yes, Mozilla's concerns regarding the security risks are valid, but not insurmountable. In … (閱讀更多)

Regarding the current state of Firefox and WebUSB, I have four thoughts:

  1. Yes, Mozilla's concerns regarding the security risks are valid, but not insurmountable.
  2. In my experience, this is the single W3C noncompliance that impedes my use of Firefox.
  3. In my experience, an increasing number of companies/organizations are leveraging WebUSB, from core-functionality of end-user hardware to enterprise-level troubleshooting, configuration, and support.
  4. If Mozilla permits the use of unsigned plugins for its Firefox Developer Edition because of the reasonable expectation that its users understand the risks, it stands to reason that the same could be said for WebUSB.

(There's no need to reply, really - this is only being publicly posted because there doesn't seem to be a way to do otherwise - I just wanted to go through the exercise of casting this message-in-a-bottle into the sea.)

Indigo 於 1 年前 詢問

jonzn4SUSE 於 1 年前 解答

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Firefox starts when pc starts up

All of a sudden every time I start my laptop Mozilla starts up. How do I stop that? I have read and tired a few things but they don't seem to work. I am not technical … (閱讀更多)

All of a sudden every time I start my laptop Mozilla starts up. How do I stop that? I have read and tired a few things but they don't seem to work. I am not technical at all so am guessing it is something I have done or am doing wrong. Hopefully you can set me straight and get this fixed once and for all. Thank you

rancher4951 於 1 年前 詢問

cor-el 最近回覆於 1 年前