Orphaned Firefox account

Hi, Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and pas… (閱讀更多)

Hi,

Apologies if this question has been asked already, but I seem to be in a catch 22 that I can't get out of. I have an existing FF account that I have the email and password for and can log in to. The primary email address is my old work email (which I no longer have access to) and the secondary email address is my personal email (which I do have access to). It seems in order to make ANY changes to the account, I need to have access to the primary email address (which I can't get). So now my personal email address can't be used as a FF account as it's already linked to another account. It there anything I can do here?

Also, is this not a security flaw? That I could add someones email as a secondary ID and tie up that address?

Kev D'Arcy 於 4 天前 詢問

Help : Unlock my account

Hi, I tried to sync my Firefox account but this happened : The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox da… (閱讀更多)

Hi,

I tried to sync my Firefox account but this happened :

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

Thanks!

Yousef 於 1 週前 詢問

Yousef 最近回覆 於 6 天前

Is there a way to sign-in without code authorization?

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account?… (閱讀更多)

I got locked out of my email address so i can't authorize the sign-in with the code. Is there a way to bypass the authorization or do i just have to create a new account? I really don't want to lose all my bookmarks.

kosmici.brezmleka 於 1 週前 詢問

Firefox account has got locked

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the… (閱讀更多)

After a fresh windows installation when I tried to sync my firefox account, I have been getting " We have locked your account". I have waited 24 hrs but still getting the same issue. If I lost this account, all my other accounts will be lost Please, help. Thanks & Regards.

Rakib 於 3 週前 詢問

Locked out of Firefox sync, formal request to delete personal data best solution?

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who … (閱讀更多)

Hi, it's been a while since I used Firefox and I don't seem to have a way of getting back into Sync with my primary e-mail address since I can't find my backup code. Who do I contact to either get my account deleted so I can start again, or get an account reset option set to my e-mail address? Ultimately none of my devices are logged in, and I cannot find my backup code.

The impression I have so far is that you have to sign in with another e-mail account (which is what I have done now), but this is not the e-mail account I want to use.

If Mozilla are storing my name and contact details for the sign in, would the best route be a formal request for deletion of personal data?

Thanks

jim.clow 於 3 週前 詢問

jim.clow 最近回覆 於 3 週前

Locked out of my account

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled corre… (閱讀更多)

I'm locked out of my main account which I need for the bookmarks for my work. When they send an email to my account to unlock it gets returned. The email is spelled correctly and is accepting incoming emails. I've made a new account to write this message, I need access to my original account asap, how can I sort this?

illbeback29 於 3 週前 詢問

Cannot change email because service provider has cancelled primary email.

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no long… (閱讀更多)

Can you please explain how to change my email address. When I try, the account wants to send a confirmation to the original email that has been cancelled. I can no longer receive email at this address! Is there a phone number to contact someone for help?

Perry 於 1 個月前 詢問

Mailserver does not exist

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com /Bertil ÖStergr… (閱讀更多)

I can´t verify anything because my old mailserver tele2.se does not exist any more. old mail os.be@tele2.se please answer with new mail beoslse@gmail.com

/Bertil ÖStergren

os.be 於 1 個月前 詢問

Help me delete my account

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete i… (閱讀更多)

I need an email to contact Firefox support, I got locked out from the email connected to my Firefox account and now it's not under my control and I would like to delete it, what can I do ? Please help me soon Is there an email to contact Firefox for such matters? or what should I do?

mycommanon 於 1 個月前 詢問

Bithiah 最近回覆 於 1 個月前

Change username

I've seen the answer to this on a couple of other Q&A posts, but just in case... On the Edit Profile page, under Username, it lets you delete the existing name and ty… (閱讀更多)

I've seen the answer to this on a couple of other Q&A posts, but just in case...

On the Edit Profile page, under Username, it lets you delete the existing name and type in your own. And a helpful instruction tells you permissible characters. But if you attempt save the change, you get an error message.

The other Q&A posts say that you can't, in fact, change your Username. If so, why doesn't the Edit Profile page say so? Why does it mislead you into attempting to change your Username?

Also, the note under the Username textbox says, "Keep in mind that your username is visible to the public." So, if your e-mail includes some form of your personal name, and that name becomes your username by default (which happened to me), and you never notice this, you get exposed (such as by posting a query here)? But in fact, the "Keep in mind..." instruction isn't fully true. As one of the other Q&A posts says, if you choose a display name (which is blank until you add one), your username is NOT exposed. But the Edit Profile page doesn't tell you this.

So, the whole Username portion of the Edit Profile page is very misleading. It needs to be clarified. And, when you sign up for Firefox, you should be given an opportunity to choose a unique username. Mine was forced on me in the background, apparently.

watt 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

Lost access to primary email, but can access secondary email - Firefox Login

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to s… (閱讀更多)

When i try to sign in to sync data in the firefox browser itself, it sends a verification to the primary email on my firefox account (old university email). If I try to sign in with the secondary email on the account, it says it requires me to sign in with a primary email address. What can i do update my email address in my account?

cbuechte 於 1 個月前 詢問

cbuechte 最近回覆 於 1 個月前

old support account is locked and trying to create new is problematic at least.

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideway… (閱讀更多)

so, im lucky enough or ignorant enough not to have used the support forum for about a year now. so, by downloading the latest thunderbird update, things got a bit sideways and i ended up here for instructions. now, i do have (had) an account with the old system. https://support.mozilla.org/en-US/user/georgeka thats me!. it is described that it would be somehow linked to a firefox account or something. didnt happen. i decided to manually re-enter my account info to see if i could do it myself. nope. decided to create new account. using chrome i press the login/signup button, but i am taken to a page dedicated to sign in. there is NO register and NO other info. when i type my email to see if i am taken to the next step: Enter your email -> email ZZZZZZZZ@ABC.CDE -> Continue to Mozilla Support, i get the error, Missing parameter: email while the mail shows up on the box. different mail, same result. goes no, futher.

using firefox 88.0.1 64bit, i reach the same point but when i type the email, i am shown the login / reset page.

homeworld_179 於 1 個月前 詢問

I have read: https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but … (閱讀更多)

I am ... @riltor.com, ... @sudddnlink.net, and ... @gmail.com. I have always been all three of those since the beginning of those services. I had the following PLANS but could not carry them out. I'll explain.

Following the above subject instructions I want to change ... @suddenlink.net from being my mail Firefox sign-on (they've become unreliable of late) if it stays that way I'll quit that ISP. I saw I had set ... @realtor.com as a secondary, so I deleted it IN ORDER TO ADD ... @gmail.com. My plan was then to name ... @gmail.com as the primary and re-add ... @riltor.com as the secondary.

So much for planning, I found out in trying to use ... @gmail.com that it's IN USE, huh? I probably did that at some point, but I don't recall, and Firefox should show it as assigned but actually unused.

Is there a way someone can delete the ... @gmail.com account so it's not there, so that I can make it the primary of this account as stated in my plans above? I want to keep all the stored data in the suddenlink.net account which is why I wanted to change its email to begin with.

I can prove provenance of all three email addresses as being tied to me.


edited emails from public and search/spam bots view as this is a public community support forum.

Dean 於 1 個月前 詢問

Deleting account after losing access

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there … (閱讀更多)

I recently and stupidly lost access to my 2FA app. I am not hopeful that I will regain access and would just like to delete my old Firefox account so that it isn't there to be abused.

Is there any way to do this?

Thanks!

njfort 於 1 個月前 詢問

cor-el 最近回覆 於 1 個月前

Why my account can't login in firefox?

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't… (閱讀更多)

My account is 90*****58@qq.com,and it work fine on my laptop and Mozilla Support website. But it just can't login in my pc with latest firefox, it says my account doesn't exist and need to creat a new account.

Reese 於 1 個月前 詢問

Reese 最近回覆 於 1 個月前