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Everything is gone

Hello, I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" op… (閱讀更多)

Hello,

I had to reset my OS on the work laptop, and after finishing, I tried to login but I coulnd't get the right password on Firefox. I selected the "reset password" option, and I saw the pop-up noticing me that I might lose some bookmarks. No worries, I said, because I did this before and it was all good. Upon logging in with my new password... I was terrified to find everything missing: my passwords, my bookmarks, my history.. everything. It's all I had ever since I work here (almost 6 years). Is there any way that I could recover my missing data?

Thank you, Leonard

leonard.neamtu 於 6 天前 詢問

Lost all my bookmarks while logged into my firefox account

Hello ! This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved. When … (閱讀更多)

Hello !

This week, I reset my computer. I had been logged into my Firefox account since February 2020 and noticed that my bookmarks and other stuff would be saved.

When I logged into my Firefox account in the web browser, nothing happened. I lost all my bookmarks.

It's very wiered because i really didn't get anything back, and i did'nt make a backup of my bookmarks before my reinstallation.

Someone has a solution to help me get back my bookmarks ?

wawaaa 於 6 天前 詢問

Can't use Google Authenticator (Android) for Firefox Account's 2FA

Hi, As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I ente… (閱讀更多)

Hi,

As in the topic. When I scan the QR code with Google Authenticator, the account is added and new codes start spinning (labeled Firefox ($email)). However, when I enter the visible code into the Enter security code input, I get "Incorrect security code" error (tooltip).

I can see Google Authenticator listed as a supported application, is this no longer valid?

I also tried typing the secret key into the app directly with the same results.

Thanks for help in advance.

Rafal 於 1 週前 詢問

PhredE 最近回覆 於 1 週前

Delete an existing account associated to an email that I can't access anymore

Hello, I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my p… (閱讀更多)

Hello,

I'm in a bit of a trouble here, as I got recently and quite suddenly put aside from my job, and with that, lost access to my professional e-mail adress and to my professional computer. Problem is I had a Firefox account linked to my professional e-mail adress, and with this "work from home" situation I made the mistake to mix things up a little and store some personal passwords, on my pro computer. I changed most of my passwords since then, but still, I'd prefer if even the old ones weren't in the nature... As I can't log into my pro inbox anymore to validate the 2 steps connexion to firefox sync, I can't access my Firefox account from any other computer to remotely delete all these sensitive informations.

As this account mainly stores work related bookmarks and passwords, I don't particularly plan on claiming it back, as it would be of no use to me now. Instead, I'd prefer to see this account purely deleted, and to be able to move on with a clean slate.

I would like to know if there is a way, some procedure or anything, for the Mozilla teams to manualy delete an account and all it contains ?

Thank you in advance.

Saulot 於 1 週前 詢問

  • 已解決

Sync Firefox in dual boot with Ubuntu 20.04.1 and Windows 10

Hello dear Firefox community, I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code whic… (閱讀更多)

Hello dear Firefox community,

I'd like to sync my Firefox of my Windows 10 and Ubuntu 20.04.1. The only option available for me in the sync menu is to scan a QR-code which does not work in dual boot system. Do you have any ideas what to do? Thank you very much already! -Jo

johanna.czech 於 2 週前 詢問

cor-el 於 2 週前 解答

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (閱讀更多)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

brkoushik99game 於 1 週前 詢問

FredMcD 最近回覆 於 1 週前

Firefox Sync Settings

I just added a new Firefox installation to my Firefox account. I did so by clicking on sync settings, in order to have a chance to modify the settings before sync starte… (閱讀更多)

I just added a new Firefox installation to my Firefox account. I did so by clicking on sync settings, in order to have a chance to modify the settings before sync started. As expected, I was first prompted to sign in to my Firefox account. I was then invited to install Firefox on my smartphone, which doesn't interest me. Since I found no option to dismiss this completely, I clicked on "remind me later". Then, instead of opening Sync settings as I expected, Firefox began to sync immediately. In fact the activity blocked Firefox for a while, preventing me from accessing sync settings at all. After getting into the settings, I disabled some things in sync settings, but don't know what undesired "cross-fertilization" may have already occurred between my Firefox installations. How can I find out? How can I get control of Firefox's syncing behaviour? There is a prominent "Sync now" button in the sync settings, but this only makes sense to me if there is some way to stop automatic syncing and make Firefox wait for me to click the button. How can I suspend automatic sync and make Firefox wait for a manual sync command?

rsbrux 於 1 週前 詢問

Firefox isn't syncing properly

Hello Should Firefox be syncing between installations on different platforms? On my Windows Firefox, I have the CamelCamelCamel extension and the Facebook containers exte… (閱讀更多)

Hello

Should Firefox be syncing between installations on different platforms?

On my Windows Firefox, I have the CamelCamelCamel extension and the Facebook containers extension, but on Linux those aren't being picked up!

What am I missing? When I force it to Sync on Manjaro Linux, it says it is all synced up, but those extensions I mentioned aren't coming through!

Thanks

ciwan1859 於 1 週前 詢問

  • 已解決

You mean one must sync Firefox on other devices

I do not intend to sync Firefox on my phone or iPad. My computer is the best and only place where I use Firefox. It seems completely unneccessary for you to keep sending … (閱讀更多)

I do not intend to sync Firefox on my phone or iPad. My computer is the best and only place where I use Firefox. It seems completely unneccessary for you to keep sending me notices about that as if I were a totally new user every time I log in on my Firefox. I prefer using Firefox, my guide on Internet, and I use it all day. I have already insured you I have the latest version. Is that okay for you too? /Irma Ridbäck now 80 yrs!

irma.ridback 於 1 週前 詢問

Wesley Branton 於 1 週前 解答

  • 已解決

Can someone please help me with the SEND TO DEVICE feature?

Just made a brand new firefox account. want to sync to my phone, to easily send websites to my phone. signed in on both desktop and android and both are synced. on my … (閱讀更多)

Just made a brand new firefox account. want to sync to my phone, to easily send websites to my phone. signed in on both desktop and android and both are synced. on my phone, everything works great and i can see all my open PC tabs. Then, the erroe happens.

On my desktop, when i right click on tab, and select "send to device", it says "no devices connected". This message is incorrect. on the desktip, when i go to my forefox account settings, it conforms my phone is indeed connected.

Why can i not send to device?

Azathoth 於 1 週前 詢問

Azathoth 於 1 週前 解答

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (閱讀更多)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

rdsomers 於 1 週前 詢問

Chris Ilias 最近回覆 於 1 週前

Something is wrong

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to … (閱讀更多)

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to stop being delegated? Thanks!

Razvy 於 1 週前 詢問

FredMcD 最近回覆 於 1 週前

  • 已解決

Stopping Firefox from displaying my Sync account's email

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my … (閱讀更多)

I recently made an account for Firefox so I could use Sync. Whenever I press the three lines at the top left corner it displays my email, for whatever reason. I share my screen often and I wouldn't want to accidentally leak my email and/or any other sensitive information.

Is it possible to make Firefox display my username instead of my email, or make it go away completely without losing functionality? Thanks in advance!

User 於 1 週前 詢問

jscher2000 於 1 週前 解答

Firefox Profile gone

Hello everyone, after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are miss… (閱讀更多)

Hello everyone,

after a fresh reinstallation of Windows 10 and signing into my firefox synch account, all my bookmarks, History, saved passwords and all settings are missing.

I have clicked on synch many times but unlike in the past, where after a new installations I could simply log into firefox to get my old settings, this time everything is gone.

Can anyonne help please?

sahir-jamil-shahid 於 1 週前 詢問

sahir-jamil-shahid 最近回覆 於 1 週前

  • 已解決
  • 被鎖定

Dumb sync

Deleted previous account, created new. Idiotically, I can access new account in Chrome but not in FF. FF continually displays deleted account email address despite clear… (閱讀更多)

Deleted previous account, created new.

Idiotically, I can access new account in Chrome but not in FF. FF continually displays deleted account email address despite clearing cache, and when I attempt to "use a different account" - the new active account - the result is as in the screenshot. It does not accept the address.

Jason 於 1 週前 詢問

jscher2000 於 1 週前 解答

Blocked

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. W… (閱讀更多)

The following report was sent from my bitdefender protection VPN " Firefox.exe attempted to establish a connection relying on an expired certificate to us.shb-sync.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk

irene.graham04 於 1 週前 詢問