Firefox 技術支援討論區

Hi Mozilla team,

I am the product manager a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because the Pouch company is currently blocked and can no longer manage its own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?

Best wishes,

Anthony

autofill for credit card not longer available. I had it for some time, but within the last week or two, it disappeared, and there is no longer an option under privacy/security settings in the browser.

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Remember search and form history. This setting always resets to false after the latest two FireFox updates and I need to enable it again.

After logging out and back in the setting is disabled again. I've removed all plugins and extensions I've added and the issue persists.

I've tried Places Database : Verify Integrity but the issue persists on very Restart or loggin. In the past I've even removed FireFox with a 3rd party uninstaller to remove all remnants of FF but, as a very long term user of FF (right from the early Win XP days), this issue pops up from time to time and it's really starting to become extremely annoying.

Apart from Refreshing FF or the total nuke and reinstall option, what else can be done to stop this issue?

Thanks.

I have tried to change my Firefox password several times because I would like to use a new one. Each time, I receive a red banner that says “Incorrect password.” I have tried different browsers on my computer, in private mode, and on my phone - same problem each time. I know for a fact that the current password I’m entering is not incorrect, because I’ve used it to sign in today. Please help - I would prefer not to have to reset my password.

Thank you!

Hi all,

I have stumbled upon an issue. I am running the 111.0 (64-bit) Firefox desktop version and I have deactivated all telemetry options under 'Firefox Data Collection and Use'.

However, the browser keeps attempting to send telemetry data, calling: "incoming.telemetry.mozilla.org", which I have blocked with custom DNS filtering.

I am quite disappointed by this and somewhat perplexed that this is happening given that the browser doesn't seem to be respecting the fact that I disabled all 'Firefox Data Collection and Use' options? Why is this happening and how can I fully deactivate telemetry collection beyond this?

I am unable to remove the Stupid puzzle button. From what i read it's intended. Each time more companies act more and more overbearing, fortunately we have

variety.

As i found no solution, i am removing the application. And severely criticize it with those whom i speak and suggest a change.

Any word on stopping floating videos yet ? Nothing I have ever tried or posted about here works. Ya'll have had enough time to solve that -- what's the scoop ?

Good day,

I am trying to activate the two step authentication , I downloaded the app mentioned in your article , I scanned the qr , But when I enter the security code I receive this message (incorrect two-step authentication security code). Note : I tried many times

Thanks

Dear Help,

I am trying to log in to my Pocket account as I normally do. However, the password to Pocket seems to have changed to my Firefox password.

Could I ask how I could change my Firefox password, please?

Yours Marek

Hi, I get an email daily from Euro news group but the links don't work anymore and I don't have any way to allow permission to load the page. I use a VPN so my security should be good. It all worked OK a month ago and if I do a search for Euro News and click the link, the page loads without a problem. Regards, David.

Today I was trying to login in a site and didn't know the password. So I tried to open the "Passwords" tab on the firefox menu. It opened but there were zero logins and passwords there, while I had dozens before.

I searched on google and found very few problems like mine, mostly from old posts. The solution presented there had something to do with enabling e10s (multiple process support). I don't know what this is but I saw that multiple process was already enabled on my firefox and I didn't change anything recently.

There was a firefox update pending (haven't updated in months) so I did the update AFTER I had these problems. The update didn't solve anything apparently.

Then I decided to reinstall firefox but first I wanted to backup some files (bookmarks, passwords, login, etc). This is when another issue appeared. I couldn't copy/paste some of these files. It said I needed a permission. But I'm the "admin" on this PC, only I use this computer, so I should have permissions to everything. I tried changing permissions on the properties/security tab of the file, but everything was already checked to "allow". The only thing that is not checked is "special permissions", but I can't change that.

So I thought maybe there is a process open "holding" these files so I restarted windows. After the restart, I still couldn't copy those files. Renaming the files also isn't allowed. Then I decided to come here and post about this problem, but didn't remember my login to this site. So I opened the "passwords" tab again and to my surprise everything was restored there.

So my main issue was solved, but I'm still trying to understand what happened. Why I couldn't see the logins and passwords before. And why I can't copy those files to create a backup.

A few extra information: I don't use firefox profile, so I don't sign and don't sync with anything. The most recent change to the computer was a windows update (1 or 2 days ago). I didn't change anything else in weeks.

Hello everyone, I'm asking for help/support for a "not" problem but my doubt, which is making me worry. I apologize if I write a lot and if I ask more than one question. I begin to tell you that I have firefox with "update without User Controll in background" and my only extensions are Ublock,Privacy Badger, HTTPS Everywhere and WOT and nothing else. Last night (around 1:00) I started my firefox (by clicking on the icon that doesn't have administrator permissions) and the window to install the updates appeared, initially I refused and went to Help --> About Firefox and clicked there to restart. Once restarted, the window reappeared and I accepted by installing the updates So after I updated firefox it started with the main screen saying "that I could now edit pdfs by opening them in firefox". My question is: was it right to install them this way? After installing I thought that User Control actually never asks me for updates, I also checked Update History in the configurations and the 111.0 update ran on March 15th at 7:57pm (I had done it all around 1 :00am at night on the 16th, is this normal?) What makes me worry is that after doing the update the internet was disconnected (not letting me connect to my router or smartphone hotspot. I restarted the pc and it had no more problems (say it's a coincidence and there am I thinking too much?) However I did scans with both Avira and Malwarebyte and finally with AdwCleaner which found nothing Surely I had hardly ever noticed it, but however I notice that in the task manager even having only one tab open in the browser I have more than 10 (11 or 12, I am attaching a screen) firefox processes, is this also normal? what advice can you give me?

I apologize for the very long message I wrote

I hate seeing a notification every time I did a screen shot, and had to reset the option to block them every time I freshly opened the browser. Now, this option is no longer available: "Pause notifications until Firefox restarts. " Put it back, or better yet, get rid of the entire annoying useless 'feature' that causes this notification when screen shots are taken.

My Firefox was updated last night to v111.0 and, when I logged on this morning, a site that I have used daily for several months did not connect bacause of a potential security issue. The site is one of the Cher French Archives (www.archives18.fr) and the error code is MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT. Per your instructions, I should be able to "Accept the Risk and Continue" on the ADVANCED page. However, that option is not available when I jump to the ADVANCED page. Please help! This is a valid site.

When using the website "Ancestry.com.au" it downloads ok but I cannot download my DNA matches when I click on the link. This link works on Chrome. I believe other users of Firefox have had the same problem with the Ancestry web site.

Whenever I try to access the "about:third-party" page in Firefox - it returns with 'Hmm. That address doesn’t look right.Please check that the URL is correct and try again.'

So what should I do?

This feature was great when it was first implemented but it seems to be increasingly unusable. It flatly refuses to generate passwords on many sites seemingly because there is a flag set in the textbox's code disabling auto-complete. It won't allow you to customize the types of passwords that are generated e.g. length, complexity, excluded characters, etc. This wouldn't be such an issue if there was a way to manually generate a password but there seems to be no tool for this anywhere in the settings and no plans to add this feature. I wouldn't be so frustrated if I didn't actually like and actually use the password manager but I do. I rely upon it almost daily and it is extremely disheartening to see it repeatedly confounded by poor design and implementation.

My corporate network is being hammered by connections to firefox-settings-attachments.cdn.mozilla.net.

When looking at the squid logs, I see the following: access.log:1678216931.488 170104 1.2.3.155 TCP_TUNNEL/200 11400353 CONNECT firefox-settings-attachments.cdn.mozilla.net:443 - CARP/1.2.2.11 -

If I understand correctly, this connection is to download new files that pertain to security, cert revocation lists, blocklists, plus a bunch of non-security related stuff.

The question is, how do I make this file downloaded as small as possible while still keeping the security bits... (saw this page, and followed what I thought pertinent https://support.mozilla.org/en-US/kb/how-stop-firefox-making-automatic-connections) The second question is... can we change the download schedule of these downloads?

If you are asking why I am having network issues over 11 Mb, the answer is that all my clients go through a corporate proxy... We have many thousand devices and last time we choked the network with 80GB downloaded on a timeframe of 15 min.

Thanks much!

Fred

I was previously able to connect to my local NAS using the server name, but now cannot. I verified that the server certificate error exception is still listed.

Here is the text of the error message I receive:

"Hmm. We’re having trouble finding that site. We can’t connect to the server at [server name redacted]. Did you mean to go to www.[server name redacted].com? If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)"

I am able to connect using the IP address.