Firefox 技術支援討論區

I am guessing this is a settings issue, but I cannot find a solution. I cannot see the social sharing icons on my website when in Firefox on my Mac. I can see them in Safari. What's the deal?

Thanks,

Theresa

Suddenly everytime I open Firefox a new Firefox icon appears on my desktop toolbar. if I open Firefox three times I'll have three new icons - as well as the alias Firefox icon I've had in the toolbar for years. No idea why this has begun to happen. How do I get this to stop? (I'm using a 2017 21.5 inch IMac with Big Sure OS.)

Thanks.

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS

Hi all, I'm having an issue that I've seen mentioned over several years and without a workable solution - I'm at the point of having to transfer all my browser usage to chrome and abandon my beloved firefox. The issue has been 'answered' by advanced users to tell people to 'inspect' which font is the issue then check local systems font book for corrupted/duplicate fonts: however this is not a satisfactory response. Context: see screen shot attached for what the jibberish looks like, and a point in the 'inspect' view that I believe (guessing) is involved. System: Firefox 112.0.2 (64-bit), MacOS 13.3.1 (a) (22E772610a) on Macbook Pro (13-inch, 2020, 2 GHz Quad-Core Intel Core i5). This same websites do not have any issue on the same computer viewed on Chrome or Safari. Nor is there any problem on my iPhone on the iOS firefox browser.

Firstly this is not a user-friendly solution for most people, I'm afraid. Opening the inspect viewer is mindboggling for anyone who doesn't code and even for people who do some programming but not for websites (like me), it isn't exactly self-explanatory. I think I've managing to find examples that indicate 'Roboto' seems to be consistently involved in the display issue. Secondly, the step for 'fixing' the font that is the culprit - my local system indicates that all fonts are valid and there are no duplicates. I haven't installed manually Roboto as I'm uncertain where to 'safely' get the font from and my computer is owned and managed by my workplace - with overly strict administration/security rules so if I f-up a download of something dodgy my IT service will blacklist me and revoke my admin access... ** which would mean I'd be unable to do my job!**. I wondered if perhaps there is some security setting due to that, which stops website from loading the fonts they choose? From previous 'solutions' it said that having Firefox preference set to "allow websites to choose their own fonts..." should mean the websites can load as needed. If indeed I must manually download fonts for each and every instance that Firefox fails to display text legibly that is equivalent to Firefox being unusable. I'm clearly frustrated and it's because I love FIrefox and the ethos behind it all so leaving for Chrome would be very sad indeed! Help and a solution for normal users would be so very much appreciated. Also where can I properly lodge this issue with peeps who fix things? There are issues of this kind going back years and for both Windows and Mac Systems so it's not a one-off problem but a recurring one! Please pretty please, people who do the magic that makes Firefox - fix this issue... Thanks for reading my rant and for any helpful responses. Cheers, Megan

This problem appears on MacOS 10.13.3 but NOT Linux Mint 19.3 (Tricia).

Repeat-by:

1. Start here:

       https://www.cnn.com/

That page should load cleanly.

2. Now click on "Live Updates", which is the top entry in the middle column of that page, and as of 3 April 2022 11:20 AM EDT takes you to:

       https://www.cnn.com/europe/live-news/ukraine-russia-putin-news-04-3-22/index.html

On MacOS, that page loads and is momentarily visible; then the page/tab it's loaded in goes blank. On Linux, that page loads as expected and remains visible.

Notes:

The problem did not happen with Firefox 88.0.1/MacOS.

The problem does not happen with Firefox 98.0.2/Linux, i.e., it appears to be specific to MacOS.

The problem remains whether extensions are enable or disabled (one a time or all at once).

The problem remains after the cache has been flushed and pages have been reloaded.

The problem remains after Firefox has been (completely) shut down and (cleanly) restarted.

The problem does not happen with Chrome/Chromium on either MacOS or Linux.

The problem also happens on *some* other pages on CNN's site (but not all) and on *some* (but not all) pages of other sites but there doesn't seem to be a pattern that explains which URLs exhibit it and which don't. This suggests that it's not privacy settings or extensions or anything like that, because there's no reason for those to vary from page to page within any one site.

If I'm VERY fast on hitting the "X" that stops a page loading/rendering while in progress, and I get the timing just right, I can catch it before the page/tab goes blank. So it appears that Firefox is in fact fetching all the content and can render it, but then for some reason is blanking the page/tab once that's done.

The attached screenshot shows what the problematic page (from step 2 above) looks like on Linux. On MacOS it's blank, so I didn't include a screenshot of that.

I find myself going around in a circle. On my Windows machine, about:logins gives me an option to export data. But on my Macintosh, there is no such option (Firefox ver. 78.15.0esr [64-bit]). This is a very old MacBook Air but Firefox tells me that it (Firefox) is up-to-date.

On this page: Home > Support Forums > Firefox for iOS > exporting printing log in and passwords (https://support.mozilla.org/en-US/questions/1368085#question-reply, I am referred to "Export login data from Firefox" (https://support.mozilla.org/en-US/kb/export-login-data-firefox). But this write-up tells me there is the same export option that doesn't exist.

How do I export this data unencrypted? Any file format would be fine.

Many many thanks, Jeanne

/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as your Mac uses macOS.

In most of the apps running on MacOS, you have inside the standard "Window" top menu, a lot of options, like: - Minimize - Zoom - Tile Window to the Left - Tile Window to the Right - Move to <monitor name> ... ...etc

In Firefox (I'm using developer version, 103b), we only get the first 2 options (minimize and zoom). I have set shortcuts to easy move my windows around my monitors, but they don't work in Firefox, because those shortcuts relies on the presence of the menu option "Move to <monitor>".

Is it by design, or is there a way to get this option in the Window menu? I'm attaching the menu clip from Chrome and Firefox to illustrate the issue.

Can someone help me find my old bookmarks that I have had for years? I followed directions posted but nothing is working. All of my history was cleared also. The toolbar folders are there but everything is empty

Please help

P.S. Is there anyone from Firefox company that I can speak to?

I use Zenfolio for my photography business. It is running very slow from log in to using the site for my business. This is the only site that I am having problems with. They do not see anything on their side that could be causing any issues. I am having this on any browser that I use but prefer Firefox so not worried about those.

I have cleared all history, I have deleted the original bookmark, I use MacKeeper but have checked with them to see if that might be the issue, I am not sure what else could be impacting the site. I need to try to find a fix or I will have to move my website somewhere else which means a complete rebuild.

Any ideas?

Thanks

There are some videos on this News site;

https://thenewdaily.com.au/news/politics/australian-politics/2022/07/26/anthony-albanese-challenges-paul-bongiorno/

Error code 242632 "The video cannot be played on this browser"

When I open a new tab this website opens up instead of a blank tab. "https://search.rspark.com/?ytm"

I've set my new tabs to open a blank page, and I have the current version.

please tell how how to turn off "battery drain" notifications on Mac IOS...it is annoying and there seems to be nothing to turn off when i search settings. (firefox version 109.0.1)

youtube: Ad blockers violate YouTube's Terms of Service - i have no adblockers (extensions) on this NEW (installed 10/19/23) firefox on imac or on my macbookpro (which still allows me to watch youtube).

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS on your iMac and macbook.

Hi,

I cannot paste text (such as texts from Word-docs or links) while using the WhatsApp web application in Firefox. My ad-blocker for Firefox has been turned off, and all settings under the lock-logo are set on default. When I clear cookies and site date, it works for a while, but then stops working. It's quite annoying, since I use WhatsApp a lot, also for work related purposed, sharing links etc all the time.

Any idea what the problem is and how I could solve it?

Many thanks for helping out,

Sara

I have a new iMac (sonoma): I've migrated previous data to this machine and updated Firefox, but saved passwords are having problems. Some of my paid subscriptions are not letting me sign in, either through saved pws, or doing it manually. A few others seem to work okay. I've tried a few on Safari, where they work, so I suspect I have to change a setting in Firefox. But what? Any advice gratefully received.

/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS

So, firstly Instagram stopped working on Firefox browser. I checked and installed latest update, cleared cookies and restarted, still not working. Now Squarespace is doing the same thing. I can't save anything on the site once I have made changes. I have followed Squaresapce trouble shooting with cache etc but this hasn't helped. I'm guessing it's somewhere in the settings but I am not great with computers! So if anyone can help I'd be VVV gratefull! Clare

i accidentally installed the latest update not realizing it will not be compatible with my iOS 10.11.6 operating software. Can I reverse this and go bak to using the browser version I was using prior to this update?

Since I upgraded my Mac Air to Firefox crashes on every site needing password since Mac upgrade to Ventura 13.3.1 entura 13.3.1 Firefox crashes every time on any site needing a password. I have got latest Firefox. I have uninstalled and re-installed. No change. Any ideas please?!

/edit: moved thread from Firefox for iOS (for iPhone./iPad) to Firefox section as Ventura is macOS and not the mobile iOS.