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How do I delete malware www.chumsearch.com from appearing on my search engine?

I continue to see malware called www.chumsearch.com on my search engine and in other applications. Was able to delete it from Safari but I can't seem to get rid of it on … (閱讀更多)

I continue to see malware called www.chumsearch.com on my search engine and in other applications. Was able to delete it from Safari but I can't seem to get rid of it on firefox.

Asked by Izzyrivera 4 年前

Last reply by cor-el 4 年前

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Firefox doesn't load webpages after 44.0 update on Mac OS

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops … (閱讀更多)

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

Asked by Kyrie01 4 年前

Last reply by guigs 4 年前

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Firefox crashes

Crash IDs for today: Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717… (閱讀更多)

Crash IDs for today:

Crash ID: bp-c49212e3-9d96-40ec-b385-a439a2150717 Crash ID: bp-e0a975ef-cdfe-4b49-9215-7fc302150717 Crash ID: bp-1edd61ac-ab63-4a1b-8b23-a58c62150717 Crash ID: bp-5357bb7b-8ead-4d51-a06a-7d5a82150717

FF crashes daily. I followed the procedure from this link (https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash).

Asked by NeWtCow 4 年前

Last reply by cor-el 4 年前

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fan runs high watching youtube,macbook pro retina 15" mid 2015 after updating second to last Firefox update. Safari doesn't have this issue. Pls help.

Fan runs high & hot watching youtube videos. Have new macbook pro retina 15" mid 2015. 2.5 GHz intel core i7. Started happening after second to last Firefox update. U… (閱讀更多)

Fan runs high & hot watching youtube videos. Have new macbook pro retina 15" mid 2015. 2.5 GHz intel core i7. Started happening after second to last Firefox update. Updated to most current thinking it would be fixed. It doesn't happen if I use Safari. Apple support senior lead tried to resolve issues. Sorry, I'm not very technical. Tried shift, control,option start. Tried option, command,R,P start. Tried logging on as a new user. Tried so many options, I can't remember them all. Uninstalled, reinstalled,and uninstalled again. ran disk repair(?). Followed Firefox troubleshoot all the way to the end. Started in Safe Mode...everything. She told me to contact Mozilla to see if you had any answers to my issues. I also had issues last week with Firefox crashing 3-4 times in a row while watching youtube. I sent reports to Firefox. I hope someone can help me. I prefer Firefox to Safari! Thank you!

Asked by bit72 4 年前

Last reply by FredMcD 4 年前

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Lost bookmarks, can't recover them

FireFox 43.0.3 crashed during a system reboot on OS X 10.10.5 At restart the Bookmarks and Toolbar Bookmarks did not load The bookmark files are still there in the profil… (閱讀更多)

FireFox 43.0.3 crashed during a system reboot on OS X 10.10.5 At restart the Bookmarks and Toolbar Bookmarks did not load The bookmark files are still there in the profile folder There appears to be only one profile folder I can not restore the dated backup bookmarks, as I get an error. The Places Maintenance add-on hangs while accessing the sqlite database (fetching stats

Asked by n7sbn 4 年前

Last reply by FredMcD 4 年前

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For Mac, update 46.0 has destroyed bookmarks, add-ons, preset passwords, toolbars, tabs, general formatting. Need Firefox to repair - cannot waste our time.

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopp… (閱讀更多)

See question above. This has happened with numerous updates -- data destroyed, passwords, formatting and add-ons and bookmarks are lost by the thousands. This has stopped us cold as a company, losing significant revenues and much labor time to try and repair.

Why the f*ck does Firefox think it is okay to destroy customers data, disrupt their business materially and leave the customer holding the bag WITH NO IN-PERSON LIVE SUPPORT AVAILABLE FROM FIREFOX/MOZILLA TO REMEDIATE THE NUMEROUS PROBLEMS THEY HAVE CAUSED. THIS IS UNACCEPTABLE.

As a prompt to the "upgrade" to 46.0, Firefox has the nerve to ask the question: "Would you like to "freshen up" your Firefox?" HOW DARE THEY?

I FOR ONE WANT TO KNOW WHO AT FIREFOX IS ACCOUNTABLE FOR THIS!!!!

I EXPECT A PHONE CALL FROM THAT PERSON -- I HAVE CALLED INTO THEIR MOUNTAIN VIEW OFFICE THREE TIMES WITH NO RESPONSE AND I AM LOSING THOUSANDS OF DOLLARS AS OUR WHOLE TEAM WAS "UPGRADED" AT THE SAME TIME AND SO OPERATIONS JUST STOPPED.

COULD ANYONE IN THE SUPPORT GROUP WHO KNOWS THE ORGANIZATION, PLEASE PROVIDE A NAME AND CONTACT INFO INCLUDING PHONE FOR THE PERSON ACCOUNTABLE FOR THIS COMPLETE S***-SHOW.

THANK YOU.

Asked by Grateful_Dad 4 年前

Last reply by jscher2000 4 年前

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Trackpad and magic mouse stop scrolling after a while

Everything works when I start/restart firefox, then I can no longer scroll using the trackpad or my magic mouse after some time. The scrolling works in other applications… (閱讀更多)

Everything works when I start/restart firefox, then I can no longer scroll using the trackpad or my magic mouse after some time. The scrolling works in other applications, however.

Fixes I've tried that didn't work: disabled autoscrolling, smooth scrolling, and hardware acceleration. Turn on screen saver for a while and then log back in (https://discussions.apple.com/thread/5557954?start=15&tstart=0), always show scroll bars in mac system preferences. Fixes that work temporarily: Resetting firefox, quitting and restartting firefox

Add-ons and Extensions I use: Adblock Plus, Firebug, LibX, Google Scholar Button, and Google Scholar Search Using: Firefox v. 38.0.1, Mac OS v. 10.10.2 Yosimite

Asked by matthieu 5 年前

Last reply by guigs 4 年前

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Since installing 63.0.3, constant problems with running Firefox

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremel… (閱讀更多)

I've had no problem with previous versions of Firefox. Since installing version 63.0.3, constant problems with crashing, hanging or loading homepage and websites extremely slowly. Sometimes loading of homepage cycles through two or three partial sequences before completing. Have tried all obvious recommended solutions without success, including safe mode, refresh and reinstall. Am using MacBook Pro 10.10.5 and BT as my home page. I use Safari as my other browser and it continues to run without any issues

Asked by Drumlean 1 年前

Last reply by FredMcD 1 年前

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How can I block zooming maps, images, etc.?

I have sensory processing issues. Zooming images *hurt* and can cause immediate, severe, lasting headaches. Many online maps zoom and give me headaches if I try to scroll… (閱讀更多)

I have sensory processing issues. Zooming images *hurt* and can cause immediate, severe, lasting headaches. Many online maps zoom and give me headaches if I try to scroll around them. I need some way to block these and all other zooming images.

Asked by MarjaE 4 年前

Last reply by cor-el 4 年前

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Incongnito mode

Hi, We are creating a new national portal in Norway, which is for victims of violence. This portal provides helpful information for the victims. When we started to create… (閱讀更多)

Hi,

We are creating a new national portal in Norway, which is for victims of violence. This portal provides helpful information for the victims.

When we started to create this portal an important issue came up. How can we provide the best anonymity possible for these victims?

A suggestion is that we open links in a incognito mode, but we cant find a way to force open incognito mode. Is there a way to do this? We are open for suggestions. The main issu is to have a clean history.

Asked by Chos 4 年前

Last reply by jscher2000 4 年前

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Firefox crashes

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried r… (閱讀更多)

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried refreshing and deleting caches.I'm not super tech savvy, so I need help!

Asked by Jesse1724 3 年前

Last reply by FredMcD 3 年前

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My history is suddenly missing

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox… (閱讀更多)

Hello, My history is suddenly missing (the Library is empty), while bookmarks, tabs, Downloads, etc are STILL THERE. Using 55.0.3 (64-bit) on OS X Yesomite. Since firefox crashes almost every day this year, I can also report that Restore should work. Oh well. Please help! gf

Asked by gf__ 2 年前

Last reply by FredMcD 2 年前

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My home page won't load

My home page is my companies home page which requires authentication. Before the latest update I had no problems, but now it won't let me log in. I enter the credential… (閱讀更多)

My home page is my companies home page which requires authentication. Before the latest update I had no problems, but now it won't let me log in. I enter the credentials and hit OK and the box just keeps coming back up. I can log in via Safari with no problem so it appears that it's something in the security settings but I can't figure out what. I've tried a number of fixes that I've seen for similar issues, but none seam to work.

As an aside... it is way too difficult to ask a question through Mozilla Support!

Asked by mikeljcarr 5 年前

Last reply by cor-el 5 年前

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After updating firefox to the latest version on mac, I'm unable to access my preferences

Everything else seems to be fine but when I click on preferences, it does nothing. I've restarted my mac several times, updated my mac to the latest software and deleted … (閱讀更多)

Everything else seems to be fine but when I click on preferences, it does nothing. I've restarted my mac several times, updated my mac to the latest software and deleted and reinstalled firefox several times as well. Is there anything that can do or install for me to access my preferences?

Asked by Eleshia 1 年前

Last reply by FredMcD 1 年前

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FireFox browser will not load linkedin.com site

I am able to access linkedin.com with the Safari browser 10.1.2 but not the Firefox browser 57.0.4. I am able to access all other websites with Firefox AND some other are… (閱讀更多)

I am able to access linkedin.com with the Safari browser 10.1.2 but not the Firefox browser 57.0.4. I am able to access all other websites with Firefox AND some other areas of the LinkedIn site. I have been able to access LinkedIn via Firefox for many years and wish to continue to do so. I do not get an error message. The page will just not load. My only recent software change was updating my McAfee software to 4.1.3.0. Please tell me how to get Firefox to work with LinkedIn on my computer. Thanks.

What I have tried: Cleared cached pages, cleared cookies, cleared saved passwords for the site, cleared history for the site, checked settings to make sure site was not blocked. AND I contacted both McAfee and LinkedIn who said they could not help because it was a browser issue, suggesting I switch browsers.

Asked by Scott Y 2 年前

Last reply by FredMcD 2 年前

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Auto select dictionary

I'm a native Dutch speaker, and also read and write a lot in English. Hence I have two dictionaries installed for spell checking: Dutch and English. I often find myself u… (閱讀更多)

I'm a native Dutch speaker, and also read and write a lot in English. Hence I have two dictionaries installed for spell checking: Dutch and English.

I often find myself using one language on one page, and the other on the next, thus having to switch the spell checker dictionary between Dutch and English all the time.

What would be VERY convenient, is either

1. The possibility to use two (or any number) dictionaries at the same time.

Or better yet:

2. The possibility to 'auto detect' the current language, and use that dictionary.

This auto detect thing could simply consist of seeing what dictionary results in the least number of detected spelling errors, and use that.

Thanks for your consideration, this sounds like a rather simple feature to me, yet I've been missing it for many years, and I have in fact found quite some similar requests from other people throughout the internet as well! It would make a great addition to Firefox!

Asked by Peter_Scheurman 5 年前

Last reply by James 5 年前

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Failure to implement and retain password

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored… (閱讀更多)

I had been using numerous sites where I my username and password was appropriately retained using Firefox 36.0.4. With the update to 37.0.4, all this failed. My stored usernames and passwords failed. Deleting these credentials would not work - I would enter them, the dialogue about whether to store these would flash in the upper left of the browser window, and I would be asked for my credentials again. Happened on multiple sites on different servers. Deleting profile and reinstalling V37.0.4 did not fix. The only solution was to scrub out V37.0.4 and reinstall the prior V36.0.4. How to communicate this to the Firefox developers.

Asked by roaming_bo 5 年前

Last reply by cor-el 5 年前

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Firefox crashes

After years of using Firefox, it now crashes on my iMac (OS 10.10.5) - even in safe mode. I've tried starting my desktop in safe mode too and nothing works. I've downlo… (閱讀更多)

After years of using Firefox, it now crashes on my iMac (OS 10.10.5) - even in safe mode. I've tried starting my desktop in safe mode too and nothing works. I've downloaded a new copy of Firefox several times and each time I get the message "Firefox crashes when opening. " When I try opening Firefox in safe mode, it starts for a few seconds but then I get that darned spinning wheel again, and again, etc. So I have to "force quit" Firefox and try again. Today is the first time I've had such difficulties. I haven't installed any new software or made any other changes that would affect Firefox. Could it be that my Xmarks that stores my Firefox ookmarks is a problem? Or is there some website among my 'favorites' that could be crashing Firefox? Any help will be appreciated.

Asked by FitSeniorGal 4 年前

Last reply by guigs 4 年前