顯示下列標籤的問題: 顯示所有問題

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (閱讀更多)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

samanthalseely 於 3 週前 詢問

samanthalseely 最近回覆於 3 天前

Youtube videos hang

Youtube videos hang in Firefox. An error message comes up stating "if the video doesn't start playing, try restarting your device." Instead of restarting my device every … (閱讀更多)

Youtube videos hang in Firefox. An error message comes up stating "if the video doesn't start playing, try restarting your device." Instead of restarting my device every few videos (i've already emptied cache etc) it's a lot easier to use Brave. BUT, I'd prefer to use Firefox. Is there likely to be a fix for this any time soon?

Seems like Firefox and Youtube just don't play well together.

alizians 於 6 天前 詢問

alizians 最近回覆於 6 天前

Constant Crashing on Startup

After I updated to version 120 when I open Firefox it immediately crashes. I've refreshed Firefox and opened it in troubleshoot mode. The error still occurs. I've fully d… (閱讀更多)

After I updated to version 120 when I open Firefox it immediately crashes. I've refreshed Firefox and opened it in troubleshoot mode. The error still occurs. I've fully deleted it and redownloaded it, still crashes. Sometimes it won't crash immediately and I can use it for a bit. I have disabled all plugins and deleted all extensions. I am still experiencing the crash. I have run an anti-virus check (Malwarebytes) and it didn't detect anything.

William 於 6 天前 詢問

William 最近回覆於 6 天前

Problems typing into search boxes on screens

I have increasing instances of having my typed keyboard characters being replaced by garbage. This happens in search boxes within websites and even in input areas on the … (閱讀更多)

I have increasing instances of having my typed keyboard characters being replaced by garbage. This happens in search boxes within websites and even in input areas on the Firefox basic screen. Clearing my history and caches clear up the issue for a short time, closing Firefox and reopening Firefox clears it for a short time. While this issue occurs, I can still properly type with a Word document of Excel spreadsheet, so I type there (usually Word), cut what I typed and paste it into the proper part of the web screen.

This issue started up about a week ago. I am running under Windows 7 Home Premium, service pack 1, 32-bit operating system.

I have no images of the issue at this time.

Mark Mc Nally

mwmcnally 於 6 天前 詢問

Error "Unable to find the proxy server" - macOS

Just downloaded Firefox and I cannot for the life of me get it to access the web. For starters, I am on OS Montery 12.7 and I use a hotspot for internet from my iPhone … (閱讀更多)

Just downloaded Firefox and I cannot for the life of me get it to access the web.

For starters, I am on OS Montery 12.7 and I use a hotspot for internet from my iPhone 7 (no other internet available).

I have set Firefox to use no proxy, and there is no proxy in use on the PC. The firewall is also disabled. Tried clearing the history (incl. cache) and still no dice.

I will try using a wifi connection when at uni next week, but I'd like to be able to use this while on hotspot as that is what I use 99% of the time.

Any help is really appreciated! Thanks.

Josh 於 6 天前 詢問

Browser hangs in internet

Other browsers and programs manage to use the web just fine, but lately, firefox is hanging for minutes at a time, spinning its wheels, when I try to do anything online. … (閱讀更多)

Other browsers and programs manage to use the web just fine, but lately, firefox is hanging for minutes at a time, spinning its wheels, when I try to do anything online. It happens multiple times per hour, for several minutes. No idea what is wrong. I tried everything firefox recommends. Nada. Anybuddy have a clue? About to go back to the darkside, chrome. This is maddening.

sirensynapse 於 6 天前 詢問

sirensynapse 最近回覆於 6 天前

Firefox won't stop instantly crashing

I am running Firefox on a Windows 10 computer. I have had little-to-no problems with Firefox before now. Since this morning, every time I open Firefox, it almost instantl… (閱讀更多)

I am running Firefox on a Windows 10 computer. I have had little-to-no problems with Firefox before now. Since this morning, every time I open Firefox, it almost instantly crashes. Even after refreshing it and reinstalling it a few times, the problem persists. I have no idea what the cause is; I don't remember drastically changing any settings or anything like that. It will crash even when I use safe/troubleshoot mode, when I open a private window, and when I run it as an administrator.

I got to a point where it would give me a sliver of time before crashing. Following the advice of a Firefox help article, I managed to clear all of its stored cache and cookies(if I remember correctly). Still no fix.

If anyone knows how to fix this, I'd love to hear the solution when convenient for you.

teampoggies 於 5 天前 詢問

teampoggies 最近回覆於 4 天前

Firefox keeps logging me out of Youtube and Gmail even though I have everything turned off

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure… (閱讀更多)

So I've scoured the Firefox community help and have done everything: disabled cookie auto-delete, make sure I have "always use private browsing mode" unchecked, make sure Firefox always saves logins/history/etc., have security set to "Standard," and have added exceptions to the Firefox security; yet, despite all this, I'm still getting logged out everytime I close the browser. I'm getting to my wit's end!

What else can be done to fix this? It's really frickin annoying having to sign back into everything, everytime I open Firefox. Thank you in advance.

Siechamontillado 於 5 天前 詢問

Siechamontillado 最近回覆於 4 天前

Firefox A/V Sync Issues

macOS 14.1.1 on an M2 with FF 120. When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second. This appears to be due … (閱讀更多)

macOS 14.1.1 on an M2 with FF 120.

When going to sites such as nbcnews.com/now or https://toronto.ctvnews.ca, A/V sync is off by about a second.

This appears to be due to the volume being muted when video playback starts. Unpausing the video leads to the video freezing for a very brief moment, then the A/V sync is clearly incorrect.

This can be replicated on YouTube by loading a video, muting the video (if not muted already), refreshing the page (F5), allowing the video to play, then unmuting the video. The sync will be incorrect.

If the audio is unmuted when the video play back starts, this does not appear to happen.

Following this article has no impact: https://support.mozilla.org/en-US/kb/performance-settings, nor does setting media.hardware-video-decoding.enabled to false.

This issue does not occur on Microsoft Edge.

me396 於 6 天前 詢問

me396 最近回覆於 4 天前

Firefox slow after last update

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time thi… (閱讀更多)

After the most recent update, Firefox often takes 30 seconds or longer to load pages. This behavior began yesterday and has continued today. This isn't the first time this has happened. Solutions?

douggoesshopping 於 5 天前 詢問

douggoesshopping 最近回覆於 4 天前

Firefox Crashes Soon After Launch including in Troubleshoot Mode and after clean re-install

b2f3b7ff-b950-4a8d-9ffc-67b230231124 Firefox crashes almost immediately upon startup. Have run through each step of: https://support.mozilla.org/en-US/kb/troubleshoot-fi… (閱讀更多)

b2f3b7ff-b950-4a8d-9ffc-67b230231124

Firefox crashes almost immediately upon startup. Have run through each step of: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

and while I wasn't able to get the RAM memory test application to work, none of the other steps worked either.

I have a content filter installed on this computer, that's the only other thing I can think of that is causing the issue. Help would be greatly appreciated.

Brian Lewis 於 4 天前 詢問

Accessing HTML Files From / (root) location [Xubuntu]

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS Interestingly enough… (閱讀更多)

I have some .htm files which are stored in the root / directory and I would like to know how to access them in Firefox, running on Xubuntu 22.04 LTS

Interestingly enough, I found a solution here: Firefox Quantum: HTML files from internal (/usr) do not open which did solve my issue on my Virtual Machine which is running the same Xubuntu 22.04, however since performing a clean installation on a physical machine the same solution has not worked and I just get the follow error as shown in my image.

Despite removing the snap version of Firefox and performing the installation shown in this guide: How to install Firefox deb package, my physical machine just cannot access my local .htm files.

This has never been an issue for me on RHEL environments, and the file path syntax I am using is: file:///my_dir/my_dir2/index.htm

The directory permissions are: drwxr-xr-x root root

elektromo 於 4 個月前 詢問

elektromo 最近回覆於 3 個月前

MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT

FireFox 120 unable to update(!) on Win11 Home (recently updated) & my android 13 phone this evening. I'm using Waterfox G6.06 to be able to write to you! ERROR: MOZIL… (閱讀更多)

FireFox 120 unable to update(!) on Win11 Home (recently updated) & my android 13 phone this evening. I'm using Waterfox G6.06 to be able to write to you! ERROR: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT for any site except google mail ?!

First noticed issues when using X.com on my phone (stopped loading even after 2x cold boots) I use FF Beta on it; downloaded FF full for Android & X still don't load. Still can't get FF to update itself. Tried the Installer for Win & no go. Sigh.

707kath 於 4 天前 詢問

may be bug

when close firefox on build 120.0 64 bit build slow to open website after that its fine its only first time opening firefox on windows 10 64 from fresh restart or cold bo… (閱讀更多)

when close firefox on build 120.0 64 bit build slow to open website after that its fine its only first time opening firefox on windows 10 64 from fresh restart or cold boot or closeing and reopening it dose it hope fixed soon in next build

raymondjtoth2 於 4 天前 詢問

Videos and some sites are lagging

I have trouble watching videos in unfull sreen, in youtube, all website is lagging, when i open on a full screen video plays normally but UI continue lagging, the same wi… (閱讀更多)

I have trouble watching videos in unfull sreen, in youtube, all website is lagging, when i open on a full screen video plays normally but UI continue lagging, the same with massive web-site, link to video with a poblem

https://drive.google.com/file/d/1W9uYcZJYXk7Zyggd1t2FRDUYFl40ol3d/view?usp=sharing https://drive.google.com/file/d/1-uHprrGZsiTs7bNNfHgxZqjxzviM8GsH/view?usp=sharing

i have linux fedora 39, if u need more information ill give u one

Falcon 於 6 天前 詢問

Falcon 最近回覆於 3 天前

Firefox Error Combination

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, ev… (閱讀更多)

A while ago, I had a problem with Firefox where it was crashing every time I tried to open it. The solution was to rename the application, and then it worked. However, every time Firefox gets an update, I get the same error and have to reinstall Firefox and rename it again. The error states: "Error: Platform version '120.0' is not compatible with minVersion >= 119.0.1 maxVersion <= 119.0.1" I would love to either find a way to fix Firefox crashing normally that doesn't involve renaming it so that updating Firefox will work properly, or find a way to fix this error and not have to reinstall and rename the browser every time it gets an update.

George Simmer 於 4 天前 詢問

George Simmer 最近回覆於 3 天前

Google search page not displaying correctly in troubleshooting mode, but does display correctly in private window

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugin… (閱讀更多)

When I do a Google search, the icons/buttons for Web, Images, Shopping, etc. do not display correctly. I can only see the tops of the buttons. I tried disabling my plugins but that didn't help. I launched FF in troubleshooting mode and that still did not resolve it. So far, I've only found two ways to fix it. I can either view it in a private window or I can use the User Agent Switcher plugin to force it to Chrome. This is something that just recently started, probably beginning with v119 or even 119.01.

John Neiberger 於 1 週前 詢問

John Neiberger 最近回覆於 3 天前

Fire Fox keeps crashing again

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows… (閱讀更多)

Hi Im Phil and I have been recently experiencing frequent crashes from the latest version of the desktop browser. My computer is Windows PC and my OS is currently Windows 11 2023. I want to report the crash I keep getting recently. This usually happens if I have more than 3 or 4 tabs open at once. I'll try browsing with fewer or less tabs and I'll let you know how it goes but in the meantime I would like Modzila to investigate this. Thanks!

Kirby98PhilGamer 於 3 天前 詢問

Kirby98PhilGamer 最近回覆於 3 天前

In Firefox browser lost functionality of HTML but in MS Edge and IE explorer all works as it should I have a downloaded files and run off the hard drive.

The problem is: 1. in Firefox browser with a saved to hard drive file the HTML file is default to Firefox and on double clicking goes into the mask (incomplete missing g… (閱讀更多)

The problem is:

1. in Firefox browser with a saved to hard drive file the HTML file is default to Firefox and on double clicking goes into the mask (incomplete missing graphics) 2. click on desired filed nothing happens 3. reset to MS edge as the default browser and functionality is there...


Is there a setting in Firefox that I am not seeing?

Thanks

david.cannon 於 2 天前 詢問