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Firefox crashes

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstallin… (閱讀更多)

For the last several months, my firefox crashes repeatedly when i edit within the URL field, or use cut, paste or copy features. I have tried uninstalling and reinstalling, upgrading... nothing seems to work. HALP!!

Here is a recent crash report: AdapterDeviceID: 0x a26 AdapterVendorID: 0x8086 BuildID: 20150320202338 CrashTime: 1427774369 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1426977834 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x a26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 3817 StartupTime: 1427774353 Theme: classic/1.0 Throttleable: 1 URL: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_check-to-see-if-the-crash-happens-in-safe-mode Vendor: Mozilla Version: 36.0.4 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by jmarkusoff 5 年前

Last reply by guigs 5 年前

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I am now unable to open large emails Comcast.net in FireFox from my daughters cell phone. They open in IE but not FireFox even after Reset.

The emails are from 500k to 1m. Under older versions of FireFox I could open her emails, but not on the latest version. Internet Explorer opens them on Comcast.net but Fi… (閱讀更多)

The emails are from 500k to 1m. Under older versions of FireFox I could open her emails, but not on the latest version. Internet Explorer opens them on Comcast.net but FireFox no longer does. This is for both Windows 7 and XP. I did a reset on Windows 7 but it did not fix the problem. There are no error messages.

Asked by BlueCrab 5 年前

Last reply by jscher2000 5 年前

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Outlook wants Silverlight, clicking on black box does nothing

I tried to look at an attachment in an email on Outlook. (Trusted sender, totally expected attachment, it was a jpeg of newspaper clipping.) A black box came up, said I… (閱讀更多)

I tried to look at an attachment in an email on Outlook. (Trusted sender, totally expected attachment, it was a jpeg of newspaper clipping.) A black box came up, said I had to activate Silverlight. I clicked and nothing happened. Supposedly I have Silverlight 5, 5.1.30514.0 but I don't know if it's working. What can I do?

Asked by kj2008 5 年前

Last reply by jscher2000 5 年前

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I have Firefox 36.0.4 and Adobe Flash 17 NPAPI but Flash Player does not appear in my plugins

Thank you in advance for your help. I have a HP 6910p running Windows Vista Business, and updated Adobe Flash to 17 NPAPI, and Adobe Shockwave Player to 12.1 and I am run… (閱讀更多)

Thank you in advance for your help.

I have a HP 6910p running Windows Vista Business, and updated Adobe Flash to 17 NPAPI, and Adobe Shockwave Player to 12.1 and I am running Firefox 36.0.4. Adobe Flash is completely missing from my plugins, but it does appear in my program manager. I can not play any video in Firefox at all. If I go to a video site like YouTube the screen freezes then this message appears - "Shockwave Flash may be busy or have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete."

I desperately need some help as I refuse to rely on the evil minions at Google by using Chrome which captures your every keystroke.

I have checked and both Adobe Shockwave Player and Adobe Flash are installed correctly.

Does anyone have a solution.

Asked by texasbill 5 年前

Last reply by jscher2000 5 年前

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When I try to upload photos from iphoto firefox crashes everytime

When I try to attach a photo from iphoto to facebook or gmail or anything firefox crashes everytime. This just started happening. I have the most updated version of firef… (閱讀更多)

When I try to attach a photo from iphoto to facebook or gmail or anything firefox crashes everytime. This just started happening. I have the most updated version of firefox and I have uninstalled and reinstalled it also. It only happens with iphoto. When I used to upload images it would show thumnails to choose from, now it shows thumbnail with saze and date info and I cannot switch it to just thumbnails becasue the buttons above do not highlight. This started when the crashing started.

Asked by mamoseley 5 年前

Last reply by FredMcD 5 年前

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All of my downloads over ~200MB either fail or end up corrupt

Whenever I try to download something that's sized ~200 Megabytes or higher, it will take multiple (5-10+) tries to download it with success. The download will either fail… (閱讀更多)

Whenever I try to download something that's sized ~200 Megabytes or higher, it will take multiple (5-10+) tries to download it with success. The download will either fail somewhere in the middle of the process, or it will "finish" faster than it should, and when I try to open it, it ends up corrupt. I've tried restarting/resetting firefox in the past, but the larger downloads still will almost always fail in some way.

One other issue that is somewhat related to this, is that my internet speed always seems to fall. It's supposedly 6 Mbps, but once it reaches ~500KBps, it slowly drops until it is around 156-180KBps. Sometimes, it will return to the higher speed, but only momentarily. I've had this downloading issue with things other than firefox, such as Steam. I power cycle my router on a regular basis, since the speeds often will reach a ludicrous level, so restarting it hasn't really solved this issue.

P.S. I know the difference between a Megabit (Mb) and a Megabyte (MB) and so forth, so I'm not making any typing errors in the speeds, just in case anyone is wondering.

Asked by dwarvenname 5 年前

Answered by shadyz 5 年前

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WHERE THE HELL IS HELP TO RECREATE FIREFOX PROFILE?

I have spent hours trying to recreate my Firefox profile and the only thing I can do is import bookmarks. I want to import passwords, history and other files but cannot. … (閱讀更多)

I have spent hours trying to recreate my Firefox profile and the only thing I can do is import bookmarks. I want to import passwords, history and other files but cannot. This is frustrating as hell and Im about to go to Chrome if I have to start all over. This is a total pain in the butt now that the critical update for Firefox is now installed and I am back to square one. The directions in the Help forums suck because you have to close Firefox to in order to update it, but once you close it, the instructions go too. Totally stupid and useless. I should not have to go through this BS. Mozilla needs to simplify this process of transferring the user profile without having to spend fruitless hours trying to keep what I had.

Asked by manbear07 5 年前

Last reply by the-edmeister 5 年前

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Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't s… (閱讀更多)

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened. The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about! Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine. To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases. Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.

Here are some crash reports: bp-6b4c46ed-2f56-4444-97ab-3f0962150321 bp-1ae616b1-a70c-4406-b40f-e94822150321 bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321 bp-1bef437a-5075-448e-9620-c88622150321 bp-4fbdba33-f847-4b22-8983-765122150321 bp-37f62c1a-bd76-425e-a43b-2dc8e2150306


and here is the windows crash report when the whole browser crashes:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangXProcB1
 Application Name:	firefox.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f8437a
 Hang Signature:	e5f0
 Hang Type:	134217760
 Waiting on Application Name:	FlashPlayerPlugin_16_0_0_305.exe
 Waiting on Application Version:	16.0.0.305
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Hang Signature 1:	e5f09e41f6195b22923bbdbdf7136114
 Additional Hang Signature 2:	b3f6
 Additional Hang Signature 3:	b3f6d66c873393c06de5fca14a41a5d5
 Additional Hang Signature 4:	e5f0
 Additional Hang Signature 5:	e5f09e41f6195b22923bbdbdf7136114
 Additional Hang Signature 6:	b3f6
 Additional Hang Signature 7:	b3f6d66c873393c06de5fca14a41a5d5

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f851c0
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	36.0.1.5542
 Fault Module Timestamp:	54f8437e
 Exception Code:	80000003
 Exception Offset:	00001e02
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	a10f
 Additional Information 4:	a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f851c0
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	36.0.1.5542
 Fault Module Timestamp:	54f8437e
 Exception Code:	80000003
 Exception Offset:	00001e02
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	a10f
 Additional Information 4:	a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt

I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Asked by virelai 5 年前

Last reply by virelai 5 年前

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Why does content of a HTML mail on the web mail don't shows up?

On my web mail provider site (poczta.wp.pl) I go to "New" to see new mails. Unfortunately, if the mail is send as HTML the content isn't shown. If the mail is send as te… (閱讀更多)

On my web mail provider site (poczta.wp.pl) I go to "New" to see new mails. Unfortunately, if the mail is send as HTML the content isn't shown.

If the mail is send as text is shows okay. On other browsers both the HTML and text mails are shown without trouble.

What did I do, and it didn't work:

- disabled all add-ons - disabled antivirus - cleaned cache, cookies, history &co - disabled Mixed Content Blocker (the shield in address bar) - reset my profile

If I RMC where the HTML mail should be shown and go to Frames->Show in new tab (Ramki->Otwórz ramkę w nowej karcie) it opens in new tab just fine.

I noticed the problem about one month ago. I didn't install any new programs, the only thing that happened is update of the Firefox.

Any idea what's going on?

Asked by MadaMag 5 年前

Last reply by MadaMag 5 年前

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How to enable 'Paste & Search' in search box?

I have 'Paste' and 'Paste & search' in right-click menu when clicked in search box but they do the same thing - just paste what's on clipboard. How to get 'Paste &… (閱讀更多)

I have 'Paste' and 'Paste & search' in right-click menu when clicked in search box but they do the same thing - just paste what's on clipboard. How to get 'Paste & Search' to paste AND search, like it says?

Asked by goldencut 5 年前

Answered by user1194064 5 年前

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Firefox stuff is so large it covers parts of my e-mail home page info

Using Firefox 36.0.4, the Awesome Bar and the icons below the Awesome Bar are "covering" several of the icons that should be seen on my Optimum e-mail page. The previous… (閱讀更多)

Using Firefox 36.0.4, the Awesome Bar and the icons below the Awesome Bar are "covering" several of the icons that should be seen on my Optimum e-mail page. The previous version of Firefox did not have the words and icons for Most Visited, Getting Started, Latest Headlines, Apple, Yahoo!, News, and Popular. The e-mail page info that I no longer see was, with the original Firefox, displayed where those icons and labels are now displayed.

How do I delete or shrink those labels/titles and icons?

Asked by Mr._K. 5 年前

Last reply by cor-el 5 年前

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I can't see my tabs

Hi! I refreshed Firefox when it suggested I do so because it was being slow. Silly me for not reading a bit more carefully about what it would remove, and I lost certain … (閱讀更多)

Hi!

I refreshed Firefox when it suggested I do so because it was being slow. Silly me for not reading a bit more carefully about what it would remove, and I lost certain settings. Well, I restored tabs on bottom and all that jazz, but it seems that the space above the page itself is limited, and I can't see the tabs (although they are there) unless I remove the bookmarks toolbar or move it up next to the location bar. I do see the tabs when I have the customize-window open, since the bookmarks toolbar is hidden then.

I have tried both restarting Firefox, and my computer - both twice - but it's still the same. It's driving me nuts because I want it back the way I'm used to having it! I tried enclosing two screenshots to show you, but it takes inexplicably long to upload them for some reason, so I hope you understand my problem without them.

Thank you in advance for any assistance!

Asked by DasObscure 5 年前

Answered by jscher2000 5 年前

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Why are certain functions not available to me?

On my desktop version of Firefox, the option shown in this screenshot is disabled: http://screencast.com/t/k7YIzNTC9C7. It's not greyed out on my laptop version. Also,… (閱讀更多)

On my desktop version of Firefox, the option shown in this screenshot is disabled: http://screencast.com/t/k7YIzNTC9C7. It's not greyed out on my laptop version.

Also, I'm not able to select the "Always Enable" option to always enable notifications from certain websites in my browser on my desktop, but I'm able to do it on my laptop.

Both versions are updated to 36.0.4.

Asked by Heather_L 5 年前

Answered by cor-el 5 年前

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After last update, many of my attachments have changed to "Firefox" HTML Document

I Keep a "master file" on the desktop of genealogy data, and numerous graphics used in e-mails. It appears that about the time of the last update to Firefox, many of my… (閱讀更多)

I Keep a "master file" on the desktop of genealogy data, and numerous graphics used in e-mails. It appears that about the time of the last update to Firefox, many of my graphics, and other information have changed from their original designations (e.g. jpeg,, etc.) to FIREFOX. I can open the files by changing to "open with windows viewer", however if I copy it, after opening, it will not paste into my e-mails. They will not even paste into Paint. What in the world could have occurred?? If it is opened without changing it from Firefox, it only shows gibberish. I attempted to add an image, however even when it has been copied to the desktop it will not show up so I can add it to this message. These items in the file show up as Firefox HTML Document.

HAVE NEVER HAD AN EXPERIENCE SUCH AS THIS PREVIOUSLY IN THE MANY, MANY YEARS I'VE USED FIREFOX. The icon showing up is the FF icon on all of these, and not what was there originally. I have been struggling for quite some time attempting to determine what the problem is.

ANY AND ALL RECOMMENDATIONS WILL BE MOST APPRECIATED.

Asked by Boudica 5 年前

Last reply by Boudica 5 年前

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I had to reinstall Firefox, and now I have no search engine. There are none listed in Options:Search, and I cannot even do a search from the location bar.

When I tried to launch Firefox this evening, I got an error message saying "Could not find Mozilla runtime" (even though it worked fine this morning). Following a sugges… (閱讀更多)

When I tried to launch Firefox this evening, I got an error message saying "Could not find Mozilla runtime" (even though it worked fine this morning). Following a suggestion on the help forum, I uninstalled and reinstalled Firefox. That solved the problem, but now I have no search engine; clicking the spyglass icon gives me nothing, and if I type a search term into the search bar and click the arrow (or hit Enter), nothing happens. When I open the menu and go to Options:Search, there are no search engines listed -- not even a default! When I try to add one, nothing happens. Also, I am unable to do a search from the address bar; when I type or paste a phrase or URL into the address bar and try to search, nothing happens. I am reduced to going to the Google home page and typing in a search term or a URL in order to do any web browsing. Help!

P.S. I am a senior citizen and admittedly ignorant as to anything but basic computer terminology and operation, so please (if possible) keep it simple! :-)

Asked by guycolbyiv 5 年前

Answered by cor-el 5 年前

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block a page

this page (http://www.jsboffer .com/ flv/us/index.html?sid=583&dv1=ad576-us&kw1=ad576-us-lm&uuid=f0ff399b-57c6-4f18-4c4f-6b29101fe8f1) keeps popping up and i … (閱讀更多)

this page (http://www.jsboffer .com/ flv/us/index.html?sid=583&dv1=ad576-us&kw1=ad576-us-lm&uuid=f0ff399b-57c6-4f18-4c4f-6b29101fe8f1) keeps popping up and i know its a fake and so do you i cant lok at stuff with out being redirected to that page how can i block it once and for all

Asked by johnsnider665 5 年前

Answered by jscher2000 5 年前

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Firefox opening a new window instead of a new tab when I click on a link

This morning, Firefox suggested I Refresh it to speed it up. S ince I followed that instruction, now whenever I click on a link within the web page I'm on, rather than o… (閱讀更多)

This morning, Firefox suggested I Refresh it to speed it up. S ince I followed that instruction, now whenever I click on a link within the web page I'm on, rather than opening on a new tab, it opens a new window. I have looked in Options, and checked the box "Open new windows in a new tab instead". But still it keeps opening a new window. This is very irritating, as I am trying to work and this is really inconvenient and slowing me down. Please help me to resolve this issue

Asked by sallypigott 5 年前

Last reply by streckeisen1 5 年前

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Printing, new problem, tiny size, not cured by any steps identified in support.

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each p… (閱讀更多)

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each page up into 4 pages and prints a quarter on each page. I do not have this problem if I print from IE, so not a printer problem. I have been through every single step in the help topic on printing problems and any step suggested in answer to a forum question. No joy.

Asked by Profmu 5 年前

Answered by jscher2000 5 年前

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how stop firefox from adding "+" to the filename when open files

lets say I open a word.doc file. Its filename is "file folder one.doc" Firefox makes it "file+folder+one.doc" it is very annoying - just started showing up and I cannot f… (閱讀更多)

lets say I open a word.doc file.

Its filename is "file folder one.doc"

Firefox makes it "file+folder+one.doc"

it is very annoying - just started showing up and I cannot figure out how to turn off.

Please make it stop!!!

Asked by ercikanek 5 年前

Last reply by cor-el 5 年前