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Please help. Error message on desktop iMac reads: "Unable to update Firefox. Please see your administrator."

Hi. My last update was March 27, 2015. Just last month. I keep getting error messages that say Firefox cannot update. I've read this makes it a security issue if it won't… (閱讀更多)

Hi. My last update was March 27, 2015. Just last month. I keep getting error messages that say Firefox cannot update. I've read this makes it a security issue if it won't allow Firefox to update. Please assist. Thanks.

payaso0311haha 於 5 年前 詢問

payaso0311haha 最近回覆 於 4 年前

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When I click 'Menu', then 'Options', nothing happens - FF not responding!

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is trac… (閱讀更多)

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is tracking cookies - sometimes 900+ of those...

The only way I can go to a web-site, is from the opening Google screen or from my bookmarks.

garner49 於 4 年前 詢問

jscher2000 最近回覆 於 4 年前

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After upgrade to FF36.0.4 I can't view pages that require Flash Player.

I upgraded to FF 36.0.4 and was unable to access pages I had before. I installed Flash 17.0.0.134, Quicktime 7.7.6, and latest Shockwave and still unable to view National… (閱讀更多)

I upgraded to FF 36.0.4 and was unable to access pages I had before. I installed Flash 17.0.0.134, Quicktime 7.7.6, and latest Shockwave and still unable to view National Weather Service animated radar images. FF says I need plug in but not which one. Flash home page gives same msg where it should tell you which version you have.

central_texan 於 5 年前 詢問

jscher2000 於 5 年前 解答

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Why does plugin-container.exe so often crash when closing PDF files?

When I load multiple PDFs in Firefox to check their content for errors one by one, closing one PDF tab to reveal another PDF tab very often causes plugin-container.exe to… (閱讀更多)

When I load multiple PDFs in Firefox to check their content for errors one by one, closing one PDF tab to reveal another PDF tab very often causes plugin-container.exe to crash, which means I have to reload each remaining PDF tab to view the remaining files. This of course defeats the purpose of opening more than one at a time, and actually adds about 5 times as many clicks to the whole process because I have to clear the error and reload each page, then it might happen again or might not. It doesn't happen every time I close a PDF, but about 1 in 4 times.

I realize I have two versions of Acrobat installed (Acrobat 9.5.5 and Reader 11.0.10), and thus two Firefox plugins, but for the record this same thing happens on other computers that just have Reader or just have Acrobat, so it's not an issue of conflicting plugins. Though I did notice you aren't allowed to disable just one or the other -- deactivating one deactivates both. At first it seems not to, but if you reload the plugins page, you'll see both are actually off.

Windows coughs up the following error report when plugin-container.exe crashes, but Firefox says nothing, I guess because the plugin-container is a standalone app:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.4.5557
 Application Timestamp:	550d0883
 Fault Module Name:	xul.dll
 Fault Module Version:	36.0.4.5557
 Fault Module Timestamp:	550d07d2
 Exception Code:	c0000005
 Exception Offset:	011f734a
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Appreciate any help available in resolving this crash.

AusChron 於 5 年前 詢問

AusChron 於 5 年前 解答

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How do I install version 37 from the index?

I am using v.36.0.4. I want to update to the latest version of 37. It looks like 37.0.2 is the latest. So I clicked on that, but I have no clue how do download it. … (閱讀更多)

I am using v.36.0.4. I want to update to the latest version of 37. It looks like 37.0.2 is the latest. So I clicked on that, but I have no clue how do download it.

I'm a novice mac user so I don't know what I'm looking for. :-) I would appreciate any (simple) instructions as to how to download v. 37.0.2.

Thank you!

CallyCat 於 5 年前 詢問

CallyCat 最近回覆 於 5 年前

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Firefox 36.0.4 has stopped working with flickr. (Works w/IE) When clicking on a picture, I gives error message: Something went wrong. Click "OK" to reload. .

Following the recent update to Firefox 36.0.4, I can not use Flickr, either when logged on to Flickr or when not logged in. When I click on a photograph, instead of havi… (閱讀更多)

Following the recent update to Firefox 36.0.4, I can not use Flickr, either when logged on to Flickr or when not logged in. When I click on a photograph, instead of having the picture enlarged, I get the following error message: "Error - Something went wrong. Click "OK" to reload the page, or "Cancel" if you want to continue to browse the page (you won't be able to perform any actions, however)."

The problem does not occur using Internet Explorer.

I am on Windows 7 Home Premium, but there were no changes to the computer before the problem with Firefox and Flickr started.

Jim 於 5 年前 詢問

guigs 於 5 年前 解答

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After upgrading to Firefox 36.0.4, it automatically installed noscript

After upgrading to Firefox 36.0.4, it removes all my existing add-on extension. In addition, "noscript" was automatically installed and there is no way to remove it. The … (閱讀更多)

After upgrading to Firefox 36.0.4, it removes all my existing add-on extension. In addition, "noscript" was automatically installed and there is no way to remove it. The "noscript" add-on does not show up in any of the add-on extension for me to disable/remove it.

I even tried adding noscript from the add-on so that the noscript add-on shows up in the firefox extension page so that I could remove it but that does not remove the original noscript that comes with Firefox 36.0.4

Hopefully there is a way for user to remove this and it is not part of Firefox 36.0.4. At least allow user the options of using it or remove it.

mtanfirefox 於 5 年前 詢問

cor-el 於 5 年前 解答

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So let me guess...Firefox Hello doesn't work on iMacs, right?!?

First of all, it's a big fat LIE that users don't need any account or to sign into anything! I don't even know how Firefox can blatantly lie about that. Users DO need a… (閱讀更多)

First of all, it's a big fat LIE that users don't need any account or to sign into anything! I don't even know how Firefox can blatantly lie about that. Users DO need an email account AND they have to sign into it in order to access "Hello." However, absolutely NOTHING happens when I try to start a conversation. Nothing. No other window, no message, no error, no nothing. So, even though Firefox is supposedly known for being Mac-friendly, I'm going to guess it is not compatible. Is that right?

FlowerPower1234 於 5 年前 詢問

user633449 最近回覆 於 5 年前

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Firefox Browser constantly freezes, MUST move pointer/mouse to make it work.

The title says it all. I have been using Firefox for over 2 months now, and have just run its 'refresh' program, it did nothing. I use to use Firefox till I got this D… (閱讀更多)

The title says it all. I have been using Firefox for over 2 months now, and have just run its 'refresh' program, it did nothing. I use to use Firefox till I got this Dell computer 4 years ago, a PC, with i think Internet Explorer 10 or 9 in it. I used it till 2 months ago when it screwed up, and Microsoft wont help me without a 'warranty'.

It keeps showing a dialog box that says 'internet Explorer has stopped working, windows will contact you if it finds an answer....' never found an answer and i try to download IE11, and it says that I am running a NEWER version than that already! So i went back to Firefox.

BUT now Firefox wont do anything if I dont CONSTANTLY move my pointer/mouse on the screen. Whatever i am looking at just freezes. If i put in a new website address it wont go unless i move the pointer, if I am looking at a video on YouTube, it stops after like 5-10 seconds, but starts back up once I move the mouse/pointer. I'm go on EBay looking at things and it stops moving. I go to any page and it just freezes up. What is going on? Anyone know? Everything works ok....as long as i move the mouse/pointer. but thats a pain in the neck!

sgb827 於 5 年前 詢問

sgb827 最近回覆 於 5 年前

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I cannot open Google in Firefox. Why not??? This is since I "refreshed" Firefox.

Ever since I refreshed Firefox, I cannot open Google which means I cannot access my Gmail account. This is very aggravating. Kindly help me to fix this problem I have tri… (閱讀更多)

Ever since I refreshed Firefox, I cannot open Google which means I cannot access my Gmail account. This is very aggravating. Kindly help me to fix this problem I have tried the usual restart solution and it didn't solve anything.

inviernos48 於 5 年前 詢問

jscher2000 最近回覆 於 5 年前

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Themes suddenly stopped working after trying new theme

I installed a theme in TB and it looked nice, so I decided to try it in FF36.04. It worked, but when I tried to go back to my old theme (Same author), it didn't work and… (閱讀更多)

I installed a theme in TB and it looked nice, so I decided to try it in FF36.04. It worked, but when I tried to go back to my old theme (Same author), it didn't work and the area at the top went black with just the usual text. I tried to go back to my old theme (same Author) which has worked fine for years. When I went to Add-ons | themes it lists the various themes, but doesn't display pics. If you go to the specific page of the theme (via add-ons) it only shows the author and theme name along with the disable/remove button, no picture or any other details. This is the same for all themes.

I tried adding a new theme at random and it worked and displayed the picture in the themes tab, but the others still don't work. They show different colours if I enable different themes, which I assume is the background. I've tried all the usual things, going back to default (seems OK), tried restarting FF, Rebooting laptop, etc. but nothing gets my old theme back that I've had for years.

Because a new theme worked, I could presumably remove all my old themes and go and download them and install them again, but something went wrong and I'd like to fix whatever it is, rather than perhaps leave a hidden problem.

Any suggestions?

      • Edit - Just updated to FF37.0.1 and no change. I have noticed though that the theme I tried to add originally (the one when the problem started) is not actually in the list of themes! It did work at first, it was when I went to change back to my old theme that the problem started.

.

Sleepwalker3 於 5 年前 詢問

cor-el 於 5 年前 解答

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Latest update screwed up my profile add-ons toolbars, etc. WTF?

I accepted your latest update for OSx last night. When it competed, my whole Firefox profile was changed: Add-ons gone Preferences changed Customized toolbars stripped … (閱讀更多)

I accepted your latest update for OSx last night. When it competed, my whole Firefox profile was changed: Add-ons gone Preferences changed Customized toolbars stripped to basic Extensions etc., menus, search engines, other toolbar stuff ...

ALL GONE!!! WTF??

HOW CAN YOUR SOFTWARE SCREW ITSELF UP AND AS A RESULT SCREW UP THE USER'S INVESTMENT IN BUILDING THE FIREFOX SETUP? AND NOW I HAVE TO TAKE MY TIME TO FIGURE OUT HOW TOO FIX IT??? I HATE WASTING TIME WHEN YOU (AND OTHER SOFTWARE PROVIDERS) DESTROY THE INVESTMENT WE HAVE ALREADY MADE AND BECAUSE OF YOUR UNILATERAL LANDMINES INCLUDED IN "UPDATES", WE USERS HAVE A BIG F*CKING HEADACHE TO TRY TO GET BACK TO FUNCTIONING AS FROM BEFORE THE "UPDATE" .... GEEZ ... ARE YOU TRYING TO HELP US OR HURT US?? IF IT'S THE LATTER, JUST LET ME KNOW SO I DON'T WASTE ANY MORE TIME AND WILL GO USE CHROME OR SAFARI OR ANY OTHER BROWSER NOT "UPDATED" SO AS TO SABOTAGE ME AND OTHER USERS.

SOMEONE THERE PLEASE RESPOND ASAP. THANK YOU.

Grateful_Dad 於 5 年前 詢問

philipp 最近回覆 於 5 年前

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How to identify what plugin is required?

When one browses to a website, and it fails to load with the little grey label that says "A plugin is required to play this content", how on earth does one identify WHICH… (閱讀更多)

When one browses to a website, and it fails to load with the little grey label that says "A plugin is required to play this content", how on earth does one identify WHICH plugin?

I have been using firefox for years and have a system that work perfectly most of the time, and has all the usual suspects already installed. But when I see the message above, I just get frustrated because there is no link to follow, and so far as I can tell, no information at all to lead to a resolution of the issue.

Thanks for any pointers.

gth65 於 5 年前 詢問

philipp 於 5 年前 解答

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I lost tabs using tab groups for the first time

Hi, I had a lot of open tabs so I decided to try using tab groups. As explained in help I was first presented with a single group with all my open tabs in it. I then drag… (閱讀更多)

Hi, I had a lot of open tabs so I decided to try using tab groups. As explained in help I was first presented with a single group with all my open tabs in it. I then dragged one tab out to make a group as instructed. I was prompted to name this new group and I did this but I was left with only this group and its single member and nothing else. The rest had disappeared and I can't find them anywhere. Your help in getting my tabs back would be greatly appreciated, Eugene.

ecofox 於 5 年前 詢問

cor-el 於 5 年前 解答

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On some web sites, the player is covered by . . .

an invisible screen. Sometimes, I can remove it using Inspect Element. For example, on YouTube, the block is coded; <div id="theater-background" class="player-height"… (閱讀更多)

an invisible screen. Sometimes, I can remove it using Inspect Element. For example, on YouTube, the block is coded;

<div id="theater-background" class="player-height"></div>

After I remove the above, the block is gone. How can I get this to not be there in the first place?

FredMcD 於 5 年前 詢問

user1194064 於 5 年前 解答

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Firefox crashes and also my NVIDIA

For several time after updating to Firefox 36.0.1and now to 36.0.4 I am getting sporadic crashes of Firefox where Firefox goes black and at the same time my NVIDIA GeForc… (閱讀更多)

For several time after updating to Firefox 36.0.1and now to 36.0.4 I am getting sporadic crashes of Firefox where Firefox goes black and at the same time my NVIDIA GeForce GT 220 will crash and stop working but will recover. There is no crash report for Firefox to send and I have to restart it. This happens after I have done a lot of scrolling or have been watching some videos. This only started happening starting with the 36.0.1and now it has start on the 36.0.4 update. I have reinstalled Firefox and refreshed Firefox and mu plugins are up to date. I am using Win 7 Home Premium 64 BIT , 8.00GB of Mem, Intel Quad Core at 2.50 Ghz .

new_aged2perfection 於 5 年前 詢問

user633449 最近回覆 於 5 年前

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Since I refreshed Firefox 36.0.4, "Save page as" and "save image as" are not working (even in Safe mode)

I refreshed FF 36.0.4 on invite. Since then "save page as " and "save image as" are not working -- no response when clicked. In Safe Mode, same problem. I serached past f… (閱讀更多)

I refreshed FF 36.0.4 on invite. Since then "save page as " and "save image as" are not working -- no response when clicked.

In Safe Mode, same problem.

I serached past forum discussions and found several occurrences, but no convincing response.

afew2 於 5 年前 詢問

chapters 最近回覆 於 5 年前

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Mozilla hangs (not responding)message. I have loaded the latest version and still have the same problem, why?

Firefox hangs (not Responding message) I tried refreshing Firefox. I tried deleting history. I deleted Firefox and reinstalled the latest version which I already had runn… (閱讀更多)

Firefox hangs (not Responding message) I tried refreshing Firefox. I tried deleting history. I deleted Firefox and reinstalled the latest version which I already had running before and the same problem occurs. It starts hanging after a few minute when I start the computer mostly on my email page or ebay page and continues to hang for about 5 to 10 minutes then it starts to function normally. It is most annoying and I cannot figure what is causing the problem? Please help if you can? Thank you, aleggert

aleggert 於 5 年前 詢問

FredMcD 最近回覆 於 5 年前