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Got malware, then reformatted, now missing bookmarks but not logins...?

I got a nasty malware infection today, from [stupidly] downloading a file. The app installed all sorts of garbage all over the place including taking over Firefox and re… (閱讀更多)

I got a nasty malware infection today, from [stupidly] downloading a file. The app installed all sorts of garbage all over the place including taking over Firefox and replacing Google search results with its own.

I'd been meaning to reformat + clean install Windows 7 anyway, so I did so immediately.

Now on the fresh install, I can log in to Firefox Sync, and all my logins are intact, however, my hundreds of bookmarks are "gone" and the Bookmark Toolbar won't let me add anything new to it either.

The thing is, the bookmarks *DO* still exist in FF on my Android... but as I understand there's no way to export bookmarks from mobile... (at least not without hacky-looking apps?)

I'm worried that it's going to sync "the wrong way" and delete them from the Android, but on the other hand, the strange toolbar behaviour might mean the data's still there but "stuck" or corrupt?

Any suggestions?

I'm on Windows 7 Home, running Firefox ESR 52/64-bit (same as previously).

ashleedawg 於 1 年前 詢問

ashleedawg 於 1 年前 解答

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Firefox update 63.0.1 is "super" slow. Nothing in the fix suggestions works.

This has been an ongoing problem that started, first with update 63.0, and continues with update 63.0.1. I have tried multiple fix suggestions, including the very disappo… (閱讀更多)

This has been an ongoing problem that started, first with update 63.0, and continues with update 63.0.1.

I have tried multiple fix suggestions, including the very disappointing "refresh Firefox" option. While that did nothing to cure the problem, it did wipe out every saved password. That, to be blunt, really ticked me off. It says this fix solution will keep our saved information, with no mention of erasing passwords.

Second, I changed the Network Settings as directed, from Use system proxy settings to auto-detect proxy settings for this network. I have been cautioned NOT to use the no proxy option, because it has a chance of rendering some websites unavailable. Not interested in messing up my browsing experience any worse than these recent Firefox updates have accomplished by themselves.

All these problems aside, my biggest disappointment is in the total lack of communication from Mozilla. While I value the Firefox ideology and the mission to provide a more private internet browsing experience, all this is worthless to me if my pages load at something akin to dial-up speeds.

At this juncture I have no choice but to use Google Chrome until someone can provide me with a workable solution, a solution that doesn't send me back to square one with all my saved Firefox information. If that is the only remedy, I might as well switch my default browser now and begin to re-acclimate myself to the changes.

Thanks.

ProfessorCNut 於 1 年前 詢問

ProfessorCNut 於 1 年前 解答

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Since an update my bookmarks can´t be found, replaced or restored, it claims the system is in use somewhere else.

I can't restore bookmarks or create new ones since a firefox update. It is like the whole bookmark tool stopped working. There is a red note saying the the system (or fil… (閱讀更多)

I can't restore bookmarks or create new ones since a firefox update. It is like the whole bookmark tool stopped working. There is a red note saying the the system (or file) is in use somewhere else, which it is not.

KatarinaSjogren 於 1 年前 詢問

Scribe 於 1 年前 解答

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My bookmarks are duplicating exponentially. I added 2 new bookmarks and now they are 100s.... How can I cancel them and restore the original bookmarks?

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stan… (閱讀更多)

After saving two some new bookmark, I found out on my other 2 pcs (synchronized with a third one) that the bookmarks I've added were just multiplied X times, where X stands for hundreds..... How can I restore my bookmark menu? What is the problem? Is it possible to delete more bookmarks at a time?

Aaron123 於 1 年前 詢問

Aaron123 於 1 年前 解答

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Bookmarks deleted after flashplayer update?

After an Adobe flash update this seems to have wiped out all my favorites! After I reboot my computer I got the message "update available". I downloaded the adobe install… (閱讀更多)

After an Adobe flash update this seems to have wiped out all my favorites! After I reboot my computer I got the message "update available". I downloaded the adobe installer and installed the thing. I have two versions of firefox: FF 61.01and FF_esr 52.8.1. For some reason it opened the ESR version, that doesn't normaly happen. After the FF reboot all my favorites from both browsers were gone. The session was normaly restored. ?? I doubt it's a virus. This is the normal procedure for flash updates and my firewall asked permission to access *.macromedia.com.

config: Windows 10 ent. x64 Mozilla Firefox 61.0.2 (x64 nl) Mozilla Firefox 52.8.1 ESR (x64 nl)

flashplayer31au_ha_install.exe Adobe Flash Player 31 NPAPI

loeki 於 1 年前 詢問

loeki 於 1 年前 解答

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Browser refresh erased my bookmarks

I took the bait and clicked on the interstitial to refresh my FF for improved speed. It states that it'll save all "essential" data. Well, ALL my bookmarks from the las… (閱讀更多)

I took the bait and clicked on the interstitial to refresh my FF for improved speed. It states that it'll save all "essential" data. Well, ALL my bookmarks from the last 3 years of browsing are now gone. Tried to import the backup and the latest (and only) option was from today.

Sure FF is much faster, but where do I go?......

killertofu 於 1 年前 詢問

FredMcD 於 1 年前 解答

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I've lost on my passwords!

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installati… (閱讀更多)

I have my firefox account on 2 computers. In one of the two, I've suddenly lost all my saved passwords. I noticed that after a firefox update, there's an extra installation folder (now at C:\Program Files(x86) and the "old" installation was at C:\Program Files. How do I copy the saved passwords file from one folder to another? By the way, all my saved passwords are shown perfectly on the other computer... is there a way to migrate them?

Thanks

(Windows 10, Firefox 63.0)

talxcore 於 1 年前 詢問

FredMcD 於 1 年前 解答

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Firefox updated itself today, but it threatened my passwords and so on because I can't remember these things after having changed them so frequently, so I would

I try to get my passwords to fit into a cryptic system. Silly me. Firefox updated itself today and wanted me to enter my google password before doing anything. Since m… (閱讀更多)

I try to get my passwords to fit into a cryptic system. Silly me. Firefox updated itself today and wanted me to enter my google password before doing anything. Since my Google password is a cookie, and Firefox is yet another cookie it became a labyrinthine task. Sorry!. Beyond that, Firefox would not accept a security question (the answer to which is precyberhistoristorical). That is my history, which is not much documented. I wish that we didn't need to lose everything as we go about the task of changing passwords all the time. I am about to turn 60, and I love firefox!

fleurdelys 於 1 年前 詢問

FredMcD 於 1 年前 解答

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I can't import passwords into FF62.0.3 on MacOS 10.14

Hi I have had to reformat my laptop but have my profile data saved on a backup drive. All the responses I can find say to c&p the key4.db and logins.json files into t… (閱讀更多)

Hi

I have had to reformat my laptop but have my profile data saved on a backup drive. All the responses I can find say to c&p the key4.db and logins.json files into the new profile folder when FF is shut, but this doesn't work. I have tried rebooting to see if that helped. That method also didn't work with the bookmarks, but there is a way to import these into the application when it's open rather than into the profile folder, so I do have all my bookmarks in place but not the password info. If I have been unclear I can add more detail to the above.

The file structure in the profile folder seems different in 62.0.3 than previous versions - having the password files in the profile folder isn't working, should they be in one of the folders that appeared by default? Image attached.

Thanks in advance for any feedback, I may be making an obvious mistake and apologise if so.

mouldy 於 1 年前 詢問

cor-el 於 1 年前 解答

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Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (閱讀更多)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

JaVe94 於 2 年前 詢問

jscher2000 於 2 年前 解答

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Bookmarks not accessible after upgrade to FF 62.0 on Debian

After upgrading to FF 62.0 on Debian 9 I'm getting the message "The bookmarks and history system will not be functional". I already tried all the steps described in https… (閱讀更多)

After upgrading to FF 62.0 on Debian 9 I'm getting the message "The bookmarks and history system will not be functional". I already tried all the steps described in https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional

Additionally i tried: - Creating a new Profile - chmod -R 777 on profile folder - running Firefox in safe mode

None of these helped

mirgleich 於 2 年前 詢問

mirgleich 於 1 年前 解答

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History loss

I have firefox 60.0.2 (32-bit) . I wanted to run a java applet so I downloaded Firefox Setup 52.9.0esr 32 bit . I used the same profile. After closing the 52.9 and openin… (閱讀更多)

I have firefox 60.0.2 (32-bit) . I wanted to run a java applet so I downloaded Firefox Setup 52.9.0esr 32 bit . I used the same profile. After closing the 52.9 and opening again 60.0.2 I noticed that I lost all the history sites. I uninstalled Firefox Setup 52.9.0esr but it didn't returned back. What I can do? Note:I installed the two versions in different directory

johncfire 於 1 年前 詢問

johncfire 於 1 年前 解答

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I have problem with sync

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla passwo… (閱讀更多)

Hi, I have a little problem with sync. I reinstalled my Windows. Completely And now I do not have my Mozilla bookmarks. It happened because I had forgot my Mozilla password and I reset a new password. When I logged in with a new password I have empty bookmarks. How can I recover my old bookmarks?

velvetmoos 於 2 年前 詢問

Shadow110 於 2 年前 解答

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Nothing works to recover bookmarks and history

Hi all, I tried everything but nothing seems to work. Yesterday when I opened my computer all bookmarks and history were gone. I received this msg "The bookmarks and … (閱讀更多)

Hi all,

I tried everything but nothing seems to work. Yesterday when I opened my computer all bookmarks and history were gone.

      • I received this msg "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." ***

Hence I tried with all of the following options and nothing has worked yet.

-I tried the "places.sqlite" file solution multiple times (renaming, deleting, etc.). Did not work. -I tried refreshing Firefox solution (completely new profile). Did not work. -I tried deleting & reinstalling Firefox. Did not work. -I also try restoring bookmarks from library and a new error message shows: "Unable to process the backup file." -I tried to export my back-up HTML bookmarks that I saved from 3 months ago. Guess what? Did not work. -I tried to get the bookmarks from other browser (chrome) and it did not work either.

Can any of you help me recovering the bookmarks please? Thanks in advance.

dave_sands5 於 2 年前 詢問

jscher2000 於 2 年前 解答

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Firefox Sync Lost Bookmarks

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my sav… (閱讀更多)

After signing in to my Firefox account the history is still present but all my bookmarks from the account are gone. I tried on both Windows and Android and none of my saved bookmarks are showing.

coolprash 於 2 年前 詢問

Shadow110 於 2 年前 解答

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History isn't active, even though preferences are set to remember history (firefox 61.0.1; MacOS 10.12.6)

Since I've updated to 61, I can't get the history to be active. (Bookmarks are fine). I made sure the settings were correct, I ran Refresh firefox; I ran Verify integri… (閱讀更多)

Since I've updated to 61, I can't get the history to be active. (Bookmarks are fine). I made sure the settings were correct, I ran Refresh firefox; I ran Verify integrity and got this:

Task: checkIntegrity

- Unable to check database integrity > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

I've looked up numerous help sites, and they all refer to a place.sqlite file that I don't seem to have, and a profile folder that also does not exits (I'm assuming this is a 61 thing, in my older versions I had those files and folders.

Help! I need my history!

Thanks.

shifra 於 2 年前 詢問

Shadow110 於 2 年前 解答

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Migrated from firefox ESr to firefox, bookmarks and passwords are not imported

Going from ESR to regular firefox bookmarks and saved passwords are gone. Import does'nt have an option to import from ESR version. How do I get my bookmarks and saved … (閱讀更多)

Going from ESR to regular firefox bookmarks and saved passwords are gone. Import does'nt have an option to import from ESR version. How do I get my bookmarks and saved passwords back?

Flyer7000 於 2 年前 詢問

Flyer7000 於 2 年前 解答

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updates from 50 to 56

Firefox updates from 50.1.0 to 56 and thereby loses all my passwords. What's the problem here? The update is put into "C:\Program Files (x86)\Mozilla Firefox\" path in m… (閱讀更多)

Firefox updates from 50.1.0 to 56 and thereby loses all my passwords. What's the problem here? The update is put into "C:\Program Files (x86)\Mozilla Firefox\" path in my window 10 HP computer.

See the added image.

slaveboy 於 2 年前 詢問

FredMcD 於 2 年前 解答

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password list no show

Dear Sir, Would like to check why upgrade to firefox quatum , the password list is not show any password i store. the show the password icon cannot be click … (閱讀更多)

Dear Sir,

Would like to check why upgrade to firefox quatum , the password list is not show any password i store. the show the password icon cannot be click

orion78 於 2 年前 詢問

FredMcD 於 2 年前 解答

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All bookmarks and saved loggins disappeared randomly - history did not

Hello, In the morning everything was in place - after several hours like 5-6 I started firefox again and all my bookmarks are missing and also all my saved logins are mis… (閱讀更多)

Hello,

In the morning everything was in place - after several hours like 5-6 I started firefox again and all my bookmarks are missing and also all my saved logins are missing - only all the history remains. Can this be recovered? Please note that bookmark recovery did not recover anything.

Raimond56 於 2 年前 詢問

FredMcD 於 2 年前 解答