Firefox 技術支援討論區

Hi all,

Firefox browser hangs on page graphics when GData AV program is running. This is becoming a persistent and annoying issue. I disabled the several add-ons one by one, and narrowed it down to the GData AV program. This also affects trying to log out of gmail where the hang is perfect. Disabling GData this, and warm reset everything then works fine. The problems don´t occur with GChrome.

How can one be sure which embedded program is actually causing the problem as all work and interface together ?

rich

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot mode, making a new profile and clearing cache. also the openh264 plugin always says preparing to install or smth but never does, thought id mention it in case its important.

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying. I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing. This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

UPDATE - Firefox worked great for a few days but the issue returned not too soon after that. Whatever happened in the last update was only good temporarily. I've already done all the initial troubleshooting steps and believe I may have discovered the root cause of the issue.

There are multiple processes in Firefox whose size is over 100,000 kilobytes in size. Some are over 200K, 300K, and 400K.

As I compare this with other browsers I have on my computer, Edge has no processes over 100K, and neither does Chrome or Opera. I believe this is not coincidence, there is something internal to Firefox which creates large processes that is causing delays in closing it. Once again the problem has started annoying me and has started giving me thoughts of switching browsers again.

You can see it in the screenshots I posted.

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

I accessed the RedHat 7 Administrator Guide (in PDF form) from a RedHat web page. Firefox shows it as 603 (or so) pages long. If I print it from my Windows 11 Acer laptop from Firefox, somewhere between 40 and 58 pages print. The times that Firefox pretends that the document is 58 pages long, there is an error pop-up (attached) - an error message that provides absolutely no useful information. Other times, there is no error message, but only the first pages of the document print. In "normal" (not debugging mode), the Windows 11 printer status page shows the page status as a fraction, with the denominator climbing as Firefox seems to be stepping through the pages of the document, and with the numerator seemingly climbing as pages are sent to the printer (on my LAN). The denominator stops at between 40 and 58 pages. If I run Firefox in debug mode, the status shows only one number. Judging by its speed, I assume that it's the number of pages sent to the printer. If I copy the same pdf document to, say, my CentOS Linux 5.8 box and print it with lpr, the entire document prints. If I open the document (on the WIndows 11 box) with Bing, it prints many pages. [I stopped the print job after 70 pages or so. I don't KNOW if it would print the whole document, but it gets farther than FIrefox does.] It doesn't matter if I print from the Firefox print dialog or the system/driver one. And, both are set to print ALL pages of the document.

Occasionally, when I'm browsing or watching videos the screen will break into 3 or more pieces, to where you only see the top part of the website. If I scroll up or down, the image distorts further and if I scroll down enough, it will break out of the glitch but leave my screen very blurry. When I hover my mouse over any object on the screen, it distorts and makes it incredibly blurry. This problem persists even after closing Firefox, so I have to restart my PC every time this happens.

Please help, I want to switch from Chrome, but Chrome never had an issue like this. The first picture I uploaded is the screen breaking, the second is the blurriness it leaves afterwards.

I know this has been addressed before, but I cannot find a solution that resolved the problem. Firefox is using a high percentage of ram and setting up individual resource demands for each tab. I have cleared the cache and refreshed Firefox with no resolution. At times this will freeze my computer if I have a lot of tabs open. I have compared the tab resources between Firefox, Avast Secure Browser and Edge. The other two use no where near as much resource.

I am running a Lenovo P1 I7 processor with 16GB RAM

Attached are images of the resources from both about:processes and Advanced System Care.

Any suggestions is appreciated.

Team,

I have an M2 macbook air. On average, Firefox on my Mac uses between 850megs and frequently well over a gig of my system's RAM. I have deleted all of my extensions (this helped a tiny bit), but the issue remains. It is noteworthy that Chrome, which has more windows opened and is used more frequently, only reports RAM usage of 125 megs up to 275 megs. Please help me.

Systems details M2 Macbook Air Ventura 13.3 (the issue remains between several software upgrades) Firefox 111.0.1 version (again, this memory issue remains after many software upgrades)

Firefox is showing all the time "The connection has timed out. The server at xxx.localhost is taking too long to respond." on loading or changing pages on localhost. When calling the same URL everything runs smoothly using Chrome.

Environment: Firefox 111.0.1 / Ubuntu 24.04 / Apache/2.4.56

Which settings can I change in Firefox in order to solve?

After a mistaken forced restart (inadvertent pressure on the shutdown/start key), one of the 3 windows I had open is invisible. It shows in the 'Windows" menu as one of 3 but when I select it - nothing. It does not show as a recently closed window in History. I have restarted Firefox multiple times, including deleting the xulstore.json file then restarting (a fix from another similar thread).

How can I restore this inaccessible window?

Thanks

I recently moved into my partners parents house temporarily and their ISP set up is less than ideal but usable. Since moving in we've had a few hiccups with the internet and initially narrowed it down to google searches.

The graphs below are my internet activity with a couple tabs open and a stream to just get a consistent graph for pre-googling and then post-googling, the connection hitching continues until i close and reopen firefox which obviously is inconvenient. (I've been making do with bing in the meantime and it is really beyond parody how bad it actually really is.)

On a whim today I tried googling something in chrome to see if it'd do the same thing and it doesn't, which is great because this went from just a bizarre isp issue to a potential bug which can hopefully be fixed.

After upgrading firefox to the latest version 110.0.1 few users are getting a prompt that firefox version is old and they need to create new profile.

"Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox."

I have tried: -uninstalling/reinstalling newest version of Firefox -using run, firefox -p to open the profile -creating a new profile altogether -setting my default profile

Please let me know if there is something else we can try or a fix out there I haven't found

Whenever I try to launch Firefox on my windows 11 pc it always crashes even when I true the official fixes and install it through different means it always crashes on startup

I'm not sure whether it happens at current version of Firefox or already happened previously, but if you close your Firefox main window without closing your Private window first, all your session tabs will be lost when we launch Firefox again. Is there any way to recover my previous tabs?

Hi everyone, I always had this problem in firefox: some extensions don't load during the first visit to a website but only after I reload the page, for example I get that the SponsorBlock extension doesn't load when I open a youtube video for the first time, probably this problem occurs on extensions that operate on specific sites like youtube, twitch because with extensions like uBlock I didn't have this problem. I have tried activating the extensions I have one at a time but the problem still occurs

I have an issue where I can upload a video to OneDrive and it plays back at a very low resolution in Firefox, both via double clicking and using Stream. The problem persists in safe mode. If I download the video, it comes back at full resolution and it streams perfectly in Chrome and Safari.

I have cleared cached web content. I also recently had an issue with lip sync on YouTube, which I resolved by refreshing Firefox, but the above remains.

Any ideas?

Best regards, Justin _______________ Firefox 111.0.1 2022 MacBook Pro M1 MacOS 13.2

Hello. I un-installed Microsoft Edge and Office 365 and now Firefox has stopped working (on another computer not this one).

This is the same problem that someone reported in 2021, but that thread has been archived.

https://support.mozilla.org/bm/questions/1356550

The advice then was to re-install Firefox and to download Visual C++ \ Visual Studio files ( especially VCRuntime1401.dll).

My problem is that I don't have a browser on that computer, I am completely cut off from the internet and can't download anything.

Is it possible to download the necessary files on this computer and transfer them to the one that has the problem? Thanks.

I have been using firefox for a while but recently stopped working at first i thought it was connection issues, but, that isnt the case. I have had to update my mac to macos monterey 12.6 and firefox refuses to load any website. Keeps saying the connection has timed out and following message:

. This site could be temporarily unavailable or too busy. Try again in a few moments. . If you are unable to load any pages, check your computer’s network connection. . If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

It's frustrating. Any help on this please?!

I have problems with dragging files from downloads directly to my desktop. Now, in order to drag downloaded files I have to open the downloads folder, which is an additional step and a nuisance.

Is there any way to get the old functionality back?

Im using Firefix 111.0.1 (64-bit) on my Mac M2 2022, with the Ventura 13.2.1 MacOS

Hi, After formating my computer I have problem with videos in FF (facebook, some YT videos and others). Alwasys getting message : "The video playback was aborted due to a corruption problem or because the video used features your browser did not support."

I tried: 1)incognito mode 2)clearing profiles 3)wiping whole FF and still no fix.

I'm using 111.0.1 (64 bit) version. Videos working well on my laptop wish same FF version. Any ideas how to fix it?