I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to p… (閱讀更多)
I've had Firefox running on this PC for a couple of years and started running into problems with it. I've tried refreshing, reinstalling, restoring the machine back to prior system restore points, nothing seems to work. It all seems to revolve around the ntdll.dll. I've included some event viewer info and the content of Report.wer.
It seems Firefox has been banned from this machine.
Let me know if there is anything else I should provide.
Thanks.
Faulting application name: firefox.exe, version: 89.0.0.7817, time stamp: 0x60afecf6
Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23
Exception code: 0xc0000005
Fault offset: 0x000000000001ad67
Faulting process id: 0x582c
Faulting application start time: 0x01d757b00294012c
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 1afb044a-bf7e-4020-b084-08f882aaf94c
Faulting package full name:
Faulting package-relative application ID:
Version=1
EventType=APPCRASH
EventTime=132671127503826359
ReportType=2
Consent=1
UploadTime=132671127507247212
ReportStatus=268435456
ReportIdentifier=e315cba1-ca8c-40bf-b0ac-9a142bb7cee1
IntegratorReportIdentifier=113620e8-2ede-466f-98e3-b91d252845e1
Wow64Host=34404
NsAppName=firefox.exe
OriginalFilename=firefox.exe
AppSessionGuid=00003b48-0001-0037-5262-9c02b057d701
TargetAppId=W:000674066830d6caf8b2219dfd54a0b76a3800000000!00008dd035bd088253590fa20cfecc38a76424eb2feb!firefox.exe
TargetAppVer=2021//05//27:19:03:18!93ae6!firefox.exe
BootId=4294967295
TargetAsId=42676
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=f59497a5b16ecbe06f93fccb8359c389
Response.BucketTable=4
Response.LegacyBucketId=2275440187764491145
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=firefox.exe
Sig[1].Name=Application Version
Sig[1].Value=89.0.0.7817
Sig[2].Name=Application Timestamp
Sig[2].Value=60afecf6
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.19041.964
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=bd2c3c23
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000001ad67
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0000
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=00000000000000000000000000000000
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0000
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=00000000000000000000000000000000
UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe
LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[5]=C:\Program Files\Norton Security\{EA97DD3A-7978-4E82-83EE-5B9F07E0C020}\NortonData\22.21.1.151\Definitions\IPSDefs\20210601.061\IPSEng64.dll
LoadedModule[6]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[8]=C:\WINDOWS\System32\sechost.dll
LoadedModule[9]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[10]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[11]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[12]=C:\Program Files\Mozilla Firefox\mozglue.dll
LoadedModule[13]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[14]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\MSASN1.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=985
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221115844
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32631
OsInfo[19].Key=svolsz
OsInfo[19].Value=952
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.985.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=C0DD2958-3F6C-41DD-85BE-41F4BE4DFAC2.1
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Firefox
AppPath=C:\Program Files\Mozilla Firefox\firefox.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=67E97FB536942A9129100B62F2DE4AEB
MetadataHash=1807917528