Firefox 技術支援討論區

When I click on Profile Directory: Open Directory on the troubleshooting Information page it tries to open in kid3 instead of file manager (Dolphin file manager). Can I change this behaviour. Also happens with Thunderbird. I am using KDE Plasma on Linux. I just can't work this one out. I would be grateful for any suggestions.

Somehow this en.softonic nonsense has made it into my windows notifications tab under 'firefox' notifications. How can I get rid of it? I can't find it in the General, Add-on or Extensions settings of Firefox or Windows Uninstall to turn it off or remove it.

How can I get rid of it? I don't want it.

Thanks

Contrast disappears when I klick 'Login' eg. on 'https://www.elektor.de/'; other browsers are ok. AdGuard on or off makes no difference. Kind Regards [removed email from public]

I want to get rid of that url bar that pops up on the left bottom of the screen when you hover over a bookmark, a link on a page, a video... anything that leads to another web address. It disappears when you hover over it and changes to the right bottom of the screen. It appears when i'm trying to watch videos on sites when i'm in full screen and refuses to go away. I've tried the chrome folder solution posted here and it doesn't work. I've tried many other solutions online and they don't work either.

https://support.mozilla.org/en-US/questions/1372339

A few of the things that were supposed to be labeled as they were in the solution were not available on my new version of FF but I found the correct folder to post the chrome folder in regardless. The box to open the profile folder was further down and labeled differently than in the instructions posted from a year or more ago here.

I'm using a fresh install of windows 11 and the latest version of Fire Fox 115.0.2 64bit

Thank you in advance.

I received a message from Fire Fox that I should update. Now I have 2 Fire Fox icons and I need to know how to determine which one to delete. Then I need to know how to transfer my favorites and history to the one I keep. They both show favorites and history. I'm a rookie at this so if you can explain step by step it would help, thanks.

Hello. Last night i had to reinstall windows and i lost everything. but in firefox i have loged in and synced. its also synced with my safari browser on my phone. is it possible in any way to get my bookmarks and passwords back? because everything is gone and the profile folder only shows dates after i installed firefox again!

Best Regards Kaveh

I suffered a catastrophic crash and had to replace my computer, a mac. I replaced it with another mac.

Because the older one will not boot up, I could not migrate my firefox data.

I ended up doing 'lost password' for all my sites.

There are a couple where the lost password thing hasn't worked.

It occurred to me to rename the (new computer's) logins.json file, copy the old computer's logins.json file from my external backup drive, put it in new computer's /user/library/application support/firefox, and then look in preferences, get the two passwords I want, set things back, enter these passwords into firefox again.

This did not work. In fact, now no matter which file is named logins.json, preferences says I have NO passwords stored.

I cannot find anything that tells me how to just decrypt the .json files (at least, not in a step-by-step way that I can use.)

I updated Firefox on July 1, 2023 and the dark mode stopped working. I used to be able to have all website and pages dark, I've been looking for a solution or work around with no luck. Any forum questions that I've read has all sounded like a "canned" answer with no results. The questions asked were never answered, and it's been very frustrating. I have glaucoma and have great problems looking at a white screen. Even this page is bright white and hard to read and I'm unable to change it to dark. I've been hoping to see an update solving this problem but there hasn't been one. Please send me a real resolution for this problem. Thank you

Recently YT is barely loading videos with the message "if playback doesn't begin shortly, try restarting your device" or it simply stuck tried on edge and it doesn't happened can anybody help me diagnose this problem?

Restarting FF doesn't always work has to be done multiple times, and it soon breaks after browsing or restarting the browser

The grey bar on the player does load but the player never plays its just back

I am a UK user and have just installed and started to use Firefox on a brand new Linux Mint installation. As I am transferring from a Windows/Chrome environment, there is a lot of setting up to do. Firefox transferred most of the chrome info for me, and so I was able to get up and running with bookmarks and logins quite quickly. However, there is one problem that I can't seem to resolve.

I have been able to set up my credit card details, and these are prompted when needed, BUT, Firefox will not remember my name, email, phone or address. Thus for every form that I have to fill, I have to enter these details, again and again (and again).

I have looked at settings and see that the 'Autofill Address' option is not present (see attachment).

I have followed and implemented the fix proposed elsewhere, to update/add GB as an address format. This has not made a difference.

Can anyone please help.

Regards,

Mark

Hi Team

I have saved password in FF but unfortunately I have removed the saved password from one device .But it has removed from all my devices . Is there any chance to restore the data for me .

I have Mac 10.12.6 on an "early 2009" 27" iMac. I'm waiting for the new 27/32inch iMac until I upgrade hardware and operating system. The release notes with FF V115 say in part " Users on those operating systems will be migrated to the ESR 115 version of Firefox."

I want to clarify that when I update to FF 116, FF will automatically install the ESR version, or will I need to do this manually? Also, will this update take a long time, like FF will be installing a totally new (ESR) version, rather than "just" the usual update?

In Firefox-Mac, I used to be able to save webpages as PDFs without page breaks as one long page (sometimes 120 inches), depending on the page. The newer version it doesn't work. Now I have to use Safari (!) for this. This is a useful feature for proofreading, where page breaks often break up or omit entire sentences.

Dear Support:

How do I remove (not permanently-just toggle it off/on) POCKET from my Firefox HOME screen? I don't care for it but I don't want to permanently remove it either. I have tried going to the address bar and entering [about:config} and turning several [extension.pocket.xxxx] to [UNTRUE]. It made no difference.

Also, the 8 favorite boxes above POCKET, can they be locked so the favorites don't change UNLESS I want to change them myself?

Respectfully,

Walter J Baxter Jr

when I select an email to print the first page is partial, it's not the entire email that needs to be printed. then the other pages are blank

how to fix this problem ?

thanks Linda