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After update wants password to install new helper tool but doesn't accept password

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double ch… (閱讀更多)

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link.

Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first.

And 'round and 'round I go. How do I regain access to my desktop browser?

Thanks.

Solved 4 1 70

I am getting Error 7023 Service Control Manager after 152.0.1 update each time I start Firefox now.

After updating to Firefox 152.0.1 this morning I keep getting Error 7023 Service Control Manager each time I start Firefox. The error description states "The MozillaMai… (閱讀更多)

After updating to Firefox 152.0.1 this morning I keep getting Error 7023 Service Control Manager each time I start Firefox. The error description states "The MozillaMaintenance service terminated with the following error: Incorrect function." The Mozilla Maintenance Service was set to Manual and I set it to Automatic but still getting error each time I start Firefox. I have read that the service can be disabled so what do you suggest I do to stop the 7023 error. Thank you.

Log Name: System Source: Service Control Manager Date: 6/18/2026 1:39:26 PM Event ID: 7023 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP- Description: The MozillaMaintenance service terminated with the following error: Incorrect function. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
   <EventID Qualifiers="49152">7023</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x8080000000000000</Keywords>
   <TimeCreated SystemTime="2026-06-18T17:39:26.8970149Z" />
   <EventRecordID>409659</EventRecordID>
   <Correlation />
   <Execution ProcessID="464" ThreadID="648" />
   <Channel>System</Channel>
   <Computer>DESKTOP-           </Computer>
   <Security />
 </System>
 <EventData>
   <Data Name="param1">MozillaMaintenance</Data>
   <Data Name="param2">%%1</Data>
   <Binary>4D006F007A0069006C006C0061004D00610069006E00740065006E0061006E00630065000000</Binary>
 </EventData>

</Event>

Solved 1 1 70

firefox deb unattended-upgrades on ubuntu 24.04

I installed firefox on ubuntu 24.04 following the guidelines from https://support.mozilla.org/en-US/kb/install-firefox-linux I followed the direction from the section "In… (閱讀更多)

I installed firefox on ubuntu 24.04 following the guidelines from https://support.mozilla.org/en-US/kb/install-firefox-linux

I followed the direction from the section "Install Firefox .deb package for Debian-based distributions", adding the https://packages.mozilla.org/apt repository, prioritizing that over firefox snap from ubunto repors and finally installing firefox.

All good, now I have the latest firefox.

Question: what entry should I add to the "Unattended-Upgrade::Allowed-Origins" section of "/etc/apt/apt.conf.d/50unattended-upgrades" in order to enable unattended upgrades for the mozilla repo?

Googling this got me different contradictory recommendations that did not get my system to firefox 146 until I manually run the apt update/upgrade.

Thanks!

Locked 封存 1 347

Widevine Content Decryption Module is NOT updating

The plugging is NOT updating and it's blocking me from watching anything on streaming. I've tried triggering the update by turning it on and off, by tugging on and off th… (閱讀更多)

The plugging is NOT updating and it's blocking me from watching anything on streaming. I've tried triggering the update by turning it on and off, by tugging on and off the "DRM" option in settings, by turning off the updates and then looking for updates... I went to about:config and made sure that all options were "true". What I get is an "error in downloading the update" that I can't fix.

Can someone help?

Solved 1 40

Firefox setup aborted.Norton Safe Web application.

I have the latest version of Mozilla Firefox 155.0.Every time i update to latest version my Norton 360 for Gamers antivirus Safe Web application blocks the update process… (閱讀更多)

I have the latest version of Mozilla Firefox 155.0.Every time i update to latest version my Norton 360 for Gamers antivirus Safe Web application blocks the update process and i report it as False Positive and Mozilla Firefox updates ok. I have attached and image of Norton's Safe Web application analysis. Also,have submitted this issue to Norton using their Report False Positive form and have not had a reply yet. Thank you

Solved 4

Mehrere Probleme beim Update von Firefox DEVELOPER

The details: 1.) After downloading the update, my antivirus scanner reports an infected file (see screenshots / message + path). 2.) When I try to “Restart Firefox to com… (閱讀更多)

The details:

1.) After downloading the update, my antivirus scanner reports an infected file (see screenshots / message + path).

2.) When I try to “Restart Firefox to complete the update,” Firefox briefly “disappears” (whatever happens there) and then “reappears”—but the prompt “Restart Firefox to complete the update” is still there. Unfortunately, this can be repeated as many times as you like without anything changing.

3.) Restarting the computer (Platform: macOS Tahoe 26.5.1) does not resolve the issue either (see screenshot). I always performed previous updates before shutting down the computer—and the next day (since Firefox, as expected, had been closed and restarted), the updated version of Firefox was running.

4.) The suggested solution is to download the “Firefox installer.” But that doesn’t help me, since I need “Firefox DEVELOPER.”

Would uninstalling Firefox DEVELOPER and reinstalling it >WITHOUT DATA LOSS< be a solution??

Solved 6 60

How to resolve the nightmare issues for Update 152?

Need an update for the update. My Mozilla settings say my operating system (Ubuntu 22.04) handles the updates, and it's a deadend. I can only use my browser for one minu… (閱讀更多)

Need an update for the update. My Mozilla settings say my operating system (Ubuntu 22.04) handles the updates, and it's a deadend. I can only use my browser for one minute before it freezes and a force quit is necessary.

Solved 2 79

firefox 147 not updating to firefox 148

Why hasn't firefox 147.0.4 updated to firefox 148 ? The computer is windows 10 home 64 bit that is enrolled in extended security updates. The update has been released a f… (閱讀更多)

Why hasn't firefox 147.0.4 updated to firefox 148 ? The computer is windows 10 home 64 bit that is enrolled in extended security updates. The update has been released a few days ago I believe, in Canada,also I;m wondering if there is a button that is available in "about:config" that forces a update check. Thanks James

Solved 封存 7 180

Can't update Firefox on Linux Mint

Tried to update Firefox. Got the message: your updates are being managed by your organization. I'm a home user. No organization. What is the problem? Thank you in adv… (閱讀更多)

Tried to update Firefox. Got the message: your updates are being managed by your organization. I'm a home user. No organization. What is the problem? Thank you in advance.

Solved 封存 1 279

Firefox latest version

I wanted to try the new split screen feature. The guide says you need the latest version 149. When I check 'About Firefox' it says I have version 140.9 but it also says '… (閱讀更多)

I wanted to try the new split screen feature. The guide says you need the latest version 149. When I check 'About Firefox' it says I have version 140.9 but it also says 'Firefox up-to-date'. Could you advise how I can update to latest version 149 please?

Solved 4 90

Cannot find firefox custom installation installer

I am currently using Windows 11 (64 bit). I have installed Firefox in a separate drive instead of Local C to save space. Now that I have done so, the automatic update fai… (閱讀更多)

I am currently using Windows 11 (64 bit). I have installed Firefox in a separate drive instead of Local C to save space. Now that I have done so, the automatic update fails often which causes me to try and find the custom installation on the Firefox download page. I use https://support.mozilla.org/en-US/kb/custom-installation-firefox-on-windo... page to try to find the correct installer.

Unfortunately, the download page that I was directed to, I can't seem to find the custom installation setup. When I click download, it keeps giving me the automatic Firefox Installer and proceeds to add Firefox on my C drive rather than the Mozilla Firefox Setup Wizard.

Can someone kindly direct me to where I can download the Mozilla Firefox Setup Wizard to update Firefox?

Solved 封存 2 239

Update download stalled

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps … (閱讀更多)

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps spinning without making any further progress. I'm on a 2020 iMac running Sonoma 14.5 My internet connection is still functioning. I'm wondering what I should do. Is there a way to just cleanly stop and start over? Or stop and continue.

Solved 封存 1 230

Hung update on my WIn 7 machine

Hello, I am still running an old WIn 7 media center because I have applications I need that are no longer supported elsewhere. Firefox ESR has been working just fine up u… (閱讀更多)

Hello, I am still running an old WIn 7 media center because I have applications I need that are no longer supported elsewhere. Firefox ESR has been working just fine up until the most recent update - which repeatedly fails to install each time I start Firefox. Is there a location where this update resides? If so may I know this location and procedure to eliminate this errant update? Thanks!

Solved 封存 4 210

Firefox 145.0.1 update fails to load on desktop -- Password Manager Not Working

I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to corre… (閱讀更多)

I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to correspond to the date the access problem started per screenshot #2. Passwords are available on my IOS Phone as normal.

What should I do to restore PW access?

Thanks, Craig Lamison

Solved 封存 2 70