Firefox 技術支援討論區

Something went wrong w/ the mouse, some of my tags disappeared & wasn't able to recover them via Ctrl+Z, so I decided to perform my 1st [Restore] (never had to do 1 before), since I had just recently done an [Export Bookmarks] & a [Backup]. Everything seems to have gone Ok, except that for every tag, all of the bookmarks listed under the [Name] column are duplicated. When I right-click & [Show In Folder], they both show in the same folder. When going onto their folder, they are only shown once, so there are no duplicates there. When I attempt to [Delete] 1 of the 2 duplicate entries they both get [Deleted], so I can only conclude that they are 1 in the same. But the question remains, "How can I fix this duplicate condition?"

Another related & interesting behavior is that, from any bookmark folder where you can clearly see there are no duplicated bookmarks, when you do a [Search] from the top-right-hand search-box, the "results" are also "duplicated", although you might need to sort them by clicking on the [Name] column control. So, I can go to any bookmark folder & clearly see that there are no duplicate bookmarks, but when you do a [Search], that's when you get duplicate entries. That leads me to believe that this is the result of the [Search] function, & thus for some odd reason the [Search] is generating "duplicate entries". And then perhaps, both the [Tag]s & the [Search] function are related.

Also, this "duplication" does not happen on newer added bookmarks, after the [Restore] was executed, & it's only a phenomenon that affects those bookmarks that were saved by the Bookmarks' Library [Backup] function, & thus this anomaly was introduced by the [Backup].

Actually, I just realized the problem is more complicated than I thought. The reason any search results in "duplicate bookmarks" is because there are 2 sets of folders, 1 set above the other, & if you don't scroll down all the way you won't see it. So that's why there are actually "2 Sets Of Bookmarks", because there are "2 Sets Of Folders", 1 above the other. The problem is that when you delete any "Duplicate Bookmark" you delete them both, & not just 1 of the 2 bookmarks.

I wonder if it would work, to "Delete All Bookmarks" & then do a [Restore]?

Could "Mozilla Support" answer that?

Don't know why every time I attempt to [Post A Reply] & get an "Error",... So I'm going to post my reply right here,...

Fix: (2024-02-19) Of course, I did some testing before I concluded what was the best approach, but since I noticed all of the "Bookmarks Folders" were duplicated under [Bookmarks Menu], an easy fix is to go to the "bottom duplicated folder", right on top of the [Other Bookmarks] folder, & "Select It" (by clicking on it) & [Delete] it (w/ the [Delete] key on your keyboard). Do this 1 by 1, until you reach the "bottom folder" of the bookmarks' folder you certainly don't want to delete. Close Firefox & then reopen it - to make sure Firefox takes care of any garbage-collection. Then do your Bookmarks' Library [Export Bookmarks To HTML] followed by a [Backup], & you are good to go.

Actually, I don't know what introduced the error. Don't know if it was Firefox's [Restore] function, or it could have been me (by accident) w/ some "unnoticed & unexpected" move of the mouse/trackball, which accidentally duplicated all of the folders w/o me noticing, & that is why all of the "Bookmarks" were "duplicated".

Happy Firefox Browsing,...

Hi there

I have found that certain websites aren't loading properly and that images aren't being displayed whilst the majority of pages are loading properly. Can someone help me with this please?

I have Firefox as my default browser instead of Microsoft Edge on my HP laptop. I've tried everything under the sun to make Google my default search engine over Microsoft Bing, and no matter what it won't stop rerouting me to Bing. I can go to www.google.com and type directly in the search bar and it STILL reroutes me to Bing, even when my settings list Google as my default search engine of the search bar. Can I block Bing as a website altogether? HP support only offered to connect me with a specialized team that costs money. Please help.

This is the error message.

'An Error Occurred

Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes.

I have tried resending numerous times since last night with the same result.

Version 122.0.1 Firefox Release February 6, 2024

I have an add-on ad blocker for youtube and have never gotten ads. This afternoon that stopped. I get ads with every video I click and there is no 'skip ad' on the screen. I added another top rated youtube add blocker, quit firefox and then opened it again. Before, if I clicked a video it started an ad and I could go back and then hit the video again, but now that doesn't work, but if I select to show the video in a new tab, there are no ads in that tab. What can I do to make the ads stop like they used to and never appear? Yes and my OS is Ubuntu 22.04

I must have pressed a shortcut to make this happen (Firefox zoom is default 100%), video is small and on the left, you can see that the progress bar is the same size as the video.

Thanks in advance :)

Locking this thread, please continue here: [/questions/1440272]
Signon to GMAIL or Youtube Premium inside Firefox both return an error about using an unsecure browser. No issue with Chrome or Edge.

Locking this thread, please continue here: [/questions/1440193]
When I open Firefox, the tabs from the previous session do not open despite the setting. I end up with a start page showing only a new tab page. This has been happening over the past few days and I don't know why.

Does anyone have any ideas why this is happening.

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page.

My version of Firefox is 120.0.1 and has been downloaded from the Mozilla website.

The problems occurs with all PDF file both local and from the internet.

The attachments are highlighted in blue in t he opened PDF file but cannot be opened. There is no way to click on the attachments.

Attached is a screen shot of one PDF file because I cannot attached the PDF file itself

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS MY PASSWORD IS CORRECT AND THE SITE IS WORKING. PER THEIR ADVISE ALL HISTORY HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES IS WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL.

As the title states. At least half the time when you try right-click and use the "Copy" function, the option is greyed out. If you try to Ctrl+Shift+C, it opens dev tools! This happens on multiple systems that I have that are based on Debian/Ubuntu. So basically, copy functionality is broken for Firefox Linux users...

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and it was using about 1500 MB of memory. I closed some tabs to try to recover some memory. However, Firefox kept taking more, more and more. After 15 minutes, it was at 10,000 MB and climbing, and my system was using 99% of memory. I don't believe Firefox did this in the past and this is clearly not working properly. Any ideas?

Locking this thread, please continue here: [/questions/1439818]
windows 10 pro pc show all the booklinks however, synch to an Iphone 14 to ipad 9th generation and it does not synch. I have tried all the fixes and nothing works. Time to stop using Mozilla products? what the devil is going on with the Mozilla staff? Hard to provide a contribution when products don't work!

When visiting HP.com - US-English site and signing in to my account, it opens fine - in English - but if I click on links, it connects to sites in a different link. I tried it on Microsoft Edge and it worked fine. It's only on Firefox that I have the problem.

Hello, after your last updates from 170 version above, I lost the option to be able to arping through my site. On version 170 it worked after that it stopped working is there a way to enable arping on the latest browser versions. To one pictures is show error on second is from old version and work perfectly. Please if have some think to make work i love Mozilla browser and i wont to use. Thanks and regards

I want to disable Norton Safe Search. I followed Inst. Menu, add ons, extension tab, clicked the 3 dots & then delete. Restarted my computer, but it's still there. I definitely need help.

Note: Please read my reply to the post, below, for an update.

I like to have new tabs open at the end of my tab stream so that each new tab opens in consecutive order. This is only inconvenient when I have a lot of tabs and need to scroll to the end for the latest. Because I was working with a lot of tabs today I toggled the following to "true" in about:config —

browser.tabs.insertAfterCurrent = true browser.tabs.insertRelatedAfterCurrent = true

The issue I'm having is that after toggling back to false, new tabs continue to open after the current tab, rather than at the end as before.

I'm not clear on the difference between related and unrelated, so I've experimented toggling one on, one off and neither or both but for some reason the behavior continues to default to opening new tabs after current in each case.

I have also tried restarting both Firefox and the computer, but this has not had any effect, either.

I have included a screen shot of the present settings and behavior.

Hi there,

On Firefox, I'm experiencing "momentum" scrolling where, when I scroll using the trackpad, after I lift my fingers off, it keeps scrolling for a bit.

This is not the same thing as smooth scrolling. Disabling smooth scrolling does not disable this behaviour, and I use smooth scrolling on plenty of programs without it experiencing this "sliding" "momentum" on any of them except Firefox. I've also used Firefox before with trackpads without experiencing this.

How can I disable this?

Using Windows 10 22H2 and Firefox 122.0.1 Yesterday I had no problem opening the map on purpleair.com. Today I can't. Get error:

Error: Failed to initialize WebGL

TypeError: DE is undefined.

But I can open this same website map in Google Chrome browser with no problem. What changed in Firefox and how do I fix it. And why do I need to fix it, since it all works fine in Chrome

Thanks a bunch,

Mike