Firefox 社群討論區

Three times now this year, I have been automatically signed out of my Firefox account on desktop with no cause. No updates or data clearing to cause it. Every time when I log back in despite having my Firefox synced to my mobile app, my bookmarks & passwords all break. Passwords deleted, bookmarks dysfunctional. I try syncing to restore them. Doesn't work. If I restore from backup, it fixes my bookmarks, but not my passwords.

After the second event like this, I changed my Mozilla password, but seeing as this just occurred a third time this year, that didn't stop it. I reiterate: I DID NOT SIGN MYSELF OUT. I DIDN'T DO DEVICE MAINTENANCE THAT WOULD HAVE SIGNED ME OUT. Sync SHOULD restore these but isn't.

I can't sync my new device without confirmation code! The email with it is not coming to this address: [email removed]@inbox.ru. I need this information from you: Full SMTP-log with ● Exact date and time of dispatch; ● Server response mxs.mail.ru; ● Correct sender and recipient addresses.

I've tryed all obvious instructions and my bookmarks toolbar will not sync

Moderator note: This question has been edited to remove a markdown artifact.

after a fresh reload of windows was performed on my machine, I signed into my Mozilla account but none of my bookmarks were appearing after the successful sign in. When I tried syncing it still did not appear. There are bookmarks that I had saved on firefox that are essential.

Witam , Zakupiłem nowy komputer , zalogowałem się na swoje konto Firefox . Zrobiłem synchronizację , ale żadne dane się nie pobierają , ani zachowane zakładki oraz zapisane hasła. Chciałbym odzyskać te dane. Chodzi mi o dane z 14.11.2025 Dziękuje i pozdrawiam

After using firefox for most of my life i am disappointed with the current service i am receiving. I have recently purchased a new laptop with windows 11 installed & no matter how many times i try my passwords are not being synced. I have imported them from my last device but the only password that is showing is the mozilla firefox account. Please help as i am constantly having to change my passwords as the previous ones are not shown. Thanks

Need to sync mobile and desktop with Firefox already installed using different email ID. Since new smartphone, thought it was safer. But unable to sync. Do I install new Firefox on mobile? Will I lose some saved sites on mobile?

Hi,

I am trying to synchronise my web browser on my phone to my laptop, but when I try to do so using the QR code I get an error saying I need to use a Mozilla app to do it rather than my phone camera app (see attached)

I can’t find anywhere in my Firefox browser settings this app!

Help!!

I recently switched to Linux on both my laptop and desktop computers, and I have started having an issue where after closing Firefox, the process does not end fully, leading to a Firefox crash notice after a minute or two.

This seems to only happen when I have sync turned on. It always says "syncing..." and never finishes, and logging out of my account or turning sync off fixes this problem. However, I'd really like to be able to use sync across my two systems.

My laptop is running Pop OS, and my desktop is running CachyOS. Making a new account fixed this error for a few days, and now it is happening again.

Here is my newest crash report: https://crash-stats.mozilla.org/report/index/9adbdc82-3cfa-49b7-8bad-e6e590260319

I reinstalled Windows and downloaded the browser again. I logged into my account, turned on synchronization, but none of the data was synced. I am absolutely sure that synchronization was enabled on my old browser. I tried turning it off and on again, but nothing helps. Please help me get my data back!

Hello.

I have made a fresh install of Windows 11 from Windows 10, and after logging into my account everything syncs, apart from my bookmarks. As i have made a fresh install, i deleted all of my old files on the computer. Is there any way to get my bookmarks back?

15/12/2025 I need to sync my firefox data from my old windows 10 laptop to my new windows 11 laptop. Do I have to download the firefox app on to my new laptop before I can sync it, and will I need a new password if I have to download the app. Im using my old password on my old laptop to write this. On the new laptop, I tried to sign into firefox on the internet but, it said my password is wrong. I'm an oldie and have no idear what to do. Iwill be very grateful for any help. Many Thanks,

                                                                                           Janet.

Cannot get FireFox browser on my Windows 11 computer to sync with my Android mobile phone or the other way around. They both can see each other but they won't sync.