Showing questions for topic:

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (閱讀更多)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 1 219

Unable to see the VPN button for the new free VPN

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be apprecia… (閱讀更多)

Hi, I am on Firefox version 150, but I can't see the new free VPN button. I wanted to try it out, but I can't see it anywhere in my settings. Any advice would be appreciated.

I was following https://support.mozilla.org/en-US/kb/built-in-vpn?utm_source=www.firefox.com&utm_medium=referral&utm_campaign=whatsnew-150#w_turn-on-vpn-in-firefox , but there isn't a button like it shows

Solved 7 1 1872

Firefox VPN won't turn on

When I press the button "Turn on VPN" nothing happens even though the option is there and I'm signed into my mozilla account. Same issue on other devices as well.

Solved 1 1 70

Sign into VPN

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice. I'm stuck signing into VPN. My email address is shown when I click on V… (閱讀更多)

I love that you ask us to be nice! I have one bumper sticker on my car and it says: Just Be Nice.

I'm stuck signing into VPN. My email address is shown when I click on VPN in the menu bar but there's no on/off toggle. I click Get Started, it says "Signed in Successfully! Next: Turn on VPN" — but there's no place to do this. It says "Go to the open panel" – what is an open panel? There's an x in a dark circle next to the VPN in the menu bar. It feels like a continuous loop and I'm getting nowhere – that I can tell.

Thanks for your help!

Solved 1 1 89

Can I select the server used by Firefox VPN?

I just turned on Firefox's free VPN, but I didn't see a way to choose a particular server. I'd like to watch some videos from other countries, but those providers won't … (閱讀更多)

I just turned on Firefox's free VPN, but I didn't see a way to choose a particular server. I'd like to watch some videos from other countries, but those providers won't let me watch them unless they think I'm in their country. I can do this with other VPNs because I can choose a server that is in that country. Why can't I do that in Firefox? Or can I?

Solved 1 1 120

How to enable the free Firefox VPN?

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've check… (閱讀更多)

I read the article about having 50 GB of free VPN use after I updated Firefox today to version 149.0; however, I don't see anywhere where I can enable the VPN. I've checked in the "Customize Toolbar" section, and I still couldn't find anything. I don't understand, the article made it sound like I should have access, but I've also read that it's not out for everyone yet?

Solved 10 1 2415

What to do when no intigrated VPN with Ver. 152.0.5 Win11 Pro on a private computer is available?

German: Kein intergiertes VPN bei ver. 152.0.5 Win 11 Pro privater Rechner und angemeldetem Konto verfügbar. Wie bekomme ich diese Funktion? English: There is no integrat… (閱讀更多)

German: Kein intergiertes VPN bei ver. 152.0.5 Win 11 Pro privater Rechner und angemeldetem Konto verfügbar. Wie bekomme ich diese Funktion? English: There is no integrated VPN with Ver. 152.0.5 Win11 Pro, private computer and signin mozilla account available. What to do to get the function?

Solved 1 10

Firefox VPN not connecting to Canada

I'm using Windows 11 152.0.4 Firefox version I'm in Australia I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, … (閱讀更多)

I'm using Windows 11 152.0.4 Firefox version I'm in Australia


I am using Firefox’s new built‑in VPN (not the standalone Mozilla VPN app). When I switch between USA, UK, or Germany, the browser successfully routes traffic through those regions even though the VPN icon remains grey. However, when I select Canada, Firefox appears to accept the region change but no websites load at all. The browser becomes effectively offline.

The following error appears in the console:

Code SearchSuggestionController found an unexpected string value: HTTP error 2

  1. dedupeAndReturnResults moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:639

fetch moz-src:///toolkit/components/search/SearchSuggestionController.sys.mjs:36 Troubleshooting already attempted:

Disabled DNS-over-HTTPS

Cleared DNS and HTTP caches

Tested in Private Window

Tested in Troubleshoot Mode (Safe Mode)

Restarted Firefox

Switched between multiple regions

Confirmed that USA, UK, and Germany work normally

Only Canada fails consistently

None of these steps resolved the issue.

Expected behaviour: Canada region should function like the other regions and allow normal browsing.

Actual behaviour: Selecting Canada results in:

Blank pages

No network activity

SearchSuggestionController errors

Browser appears offline

Other regions continue to work normally

Conclusion: This appears to be a server-side failure or misconfiguration in the Canada proxy endpoint used by Firefox’s built‑in VPN. The issue is reproducible and persists across troubleshooting modes.

Please investigate the Canada endpoint for the built‑in VPN.

Solved 2 70

my firefox month data is not being used when VPN is active

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a bi… (閱讀更多)

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a big bill. has anyone else experienced this?

Solved 4 40

VPN age verification issues with X (twitter)

I live in Europe, where this stupid age verification law is in effect. I get around this by using a VPN. The problem is that I have two Firefox profiles set up with the s… (閱讀更多)

I live in Europe, where this stupid age verification law is in effect. I get around this by using a VPN. The problem is that I have two Firefox profiles set up with the same VPN and the same country. The issue occurs on X (formerly Twitter). On one profile, the VPN works as it should and I no longer need to verify my age, but on the other profile, the VPN has no effect and X (Twitter) asks me to verify my age. Yet the VPN is definitely enabled. I’ve cleared the cache and cookies, but nothing helps. It’s driving me crazy. Does anyone have any idea what the problem might be?

Solved 4

Correction- Free Built-in VPN "DOESN'T' show up in my browser

Received invite for Free 50 VPN email, clicked on the "Turn it on" button it opens up Mozilla Support page nothing shows up in right corner of browser. I live in Calif… (閱讀更多)

Received invite for Free 50 VPN email, clicked on the "Turn it on" button it opens up Mozilla Support page nothing shows up in right corner of browser. I live in California in the USA and it doesn't And I made sure I was signed in, have Windows 11, I have Firefox version 150.1 Anything I'm missing here ? I have Ad Blocker an turned that off thinking that might cause it. I'm no computer wiz so maybe I missing something ?

Solved 2 40

Cant find VPN

hello team, i got the popup when starting firefox today with vpn, but i cant find it on my firefox - was this just an information does not everyone has it now? maybe im b… (閱讀更多)

hello team, i got the popup when starting firefox today with vpn, but i cant find it on my firefox - was this just an information does not everyone has it now? maybe im blind too :D

thanks for your reply best regards

Solved 1 30