Firefox 技術支援討論區

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

There is no audio on any website in Firefox only. I'm using Windows 11

1. Numbered list item When a video is playing there used to be an audio icon showing the tab is playing audio, this does not show anymore.
2. Numbered list item Firefox does not appear in the Windows volume mixer
3. Numbered list item The Firefox Task Manager Utility 'Windows Media Framework Audio Decoder is always idle.
4. Numbered list item I've restarted the Windows AudioSrv service and Windows explorer process

Nothing works. Please help.

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

I'm running version 118.02.2 (64-bit) of Firefox on Windows 12. I *always* have the 'Open previous windows and tabs' checked. Starting yesterday, Firefox opens with nothing other than a blank page. Luckily for me, this has happened in the past and I have a Bookmarks Menu folder with my default tabs saved. Even so, it's still frustrating.

Has the Autofill Forms option been removed from the latest version of Firefox? I get the opportunity to autofill credit cards but the Forms section seems to have vanished. Am I missing something? Thanks.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

I've been watching and following along with a Unreal Engine 4 Course on Youtube for some time now (mentioning in case the resource usage has something to do with it), and in the past couple days I've noticed a pretty serious and annoying bug. When I pause the video, tab (Cmd + Tab on MacOS) into Unreal Engine, do some things, then tab back and resume the video, it will play for one frame and then stop and buffer, but the audio will continue playing. The only way to get the video to resume is to skip forward/backward in the video (either with the arrow keys or the progress bar). I've also tried Troubleshooting/Safe mode and the issue still persits.

When I open "Wheel of Fortune" and click on "Log-in", nothing happens. I am unable to log-in. Using another browser, I have no problem.

Anyone with a suggestion or solution for me?

I need to disable this horrible translator that is now showing up on top of every page I visit, It keeps showing up even after choosing a translation or disabling translations for that language. That is probably a bug, but I don't want to wait for a fix, I need to be able to see the pages I visit completely, this thing prevents me from clicking buttons and and is really anoying.

This is the built-in translation feature since I do not use any translation plugins, and started showing up after an upgrade.

This question was already posted and badly answered in 2016. Now things have changed a lot and Firefox DO try to translate everything which is quite annoying to anyone knowing more than a single language. No extensions related. I need to completely disable that. My firefox is up to date: 118.0.1 (64-bit).

Thank you Arturo

Firefox is downloading files directly to my Downloads folder instead of asking despite having turned on every setting that says it should ask first. Under about:preferences I have turned on "Always ask you where to save files" under Downloads, and I have set Applications to "Ask whether to open or save files". I have even gone in to about:config and turned off "browser.download.useDownloadDir", but the files are still going directly to my default folder.

Amazon Prime Videos will not play on Fire Fox. The message says to update Firefox, but my browser is up to date as of today, 10-24-23. Their customer service can provide no answer. This has been an ongoing problem for several months. I have tried their trouble shooting steps of restarting my system, signing out and re-signing in on Amazon and closing and re-opening Firefox. Allow DRM content is checked on my settings. Thanks.

Update to Firefox (120.0.1) in Linux Mint blocks CNN - its the only site which appears to be blocked. I get a message telling me that configuration of the site is blocking CNN from loading, and goes on as follows.

"" We apologize, but your web browser is configured in such a way that it is preventing this site from implementing required components that protect your privacy and allow you to view and change your privacy settings. This functionality is required for privacy legislation in your region.

We recommend you use a different browser or disable the “EasyList Cookie” filter from your “Content Filtering” settings (found under “Settings” -> “Shields” in the Brave Browser). ""

Rather strange, since I'm using Firefox.

In general, I am thoroughly annoyed with the way the Internet experience is increasingly fouled up by various sites implementing "safety" aspects. It used to be fun, now its a crap experience. Firefox is getting bigger, slower, and infested with site 'improvements' which do absolutely nothing for me - Is it so hard to provide a simple, clean, straightforward browser without so many 'add-ons' that its grinding to a halt? Time was software was written for the users, now its clearly written to give software developers something to do. Can't you create a revolution in software and do something useful, instead of "clever"?

After Firefox upgraded from 114.02 to 115 menu and tabs background color changed:

FF 114: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-05-17-00-30-1a3adf.png FF 115: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-07-05-17-00-34-cba7e0.png

These are screenshots of active window. When window of v115 becomes inactive, background color changes to lighter, but still no visible horizontal line between menu and tabs. I don't use any additional themes, "System theme — auto" is selected.

From release notes for FF 115: For users with a Firefox Colorways built-in theme, the theme will be automatically migrated to the same theme hosted on addons.mozilla.org for Firefox profiles that have disabled add-ons auto-updates. This will allow users to keep their Colorways theme when they are later removed from Firefox installer files. I guess it is relevant somehow, but i never installed Colorways and don't know what is it.

How to make FF 115 look like it was in 114? I can see changes in `browser/themes/` in sources between 114.02 and 115. Is it possible to "extract" default theme from 114 and install/apply it to 115?

I use Firefox under Fluxbox window manager in Arch Linux, if it matters.

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send a 'login attempt' email and phone notification every time.

Tried with and without Facebook Container. Not using other Container/multi-account related extensions. My settings:

Standard Tracking Protection (allow/block exceptions: none) "Do not track" signal: Always Delete cookies and site data when Firefox is closed: disabled (no exceptions) History - Firefox will: Remember History

Thank you

As shown in the image the tags field is missing from my bookmarks editor. Any idea how this could happen? Any options or about:config options I should check?

I've attached troubleshooting information. I'm on Arch Linux and I have two other Arch machines on the same Firefox version (Arch Linux Package) that do not exhibit this behavior.

When i go to google.com and enter search query the tab "hangs" for about 10 seconds before the next page starts to load Same issue on 2 separate machines (1 intel laptop, 1 amd pc) both on newly installed windows 11 pro

what i've tried: safe mode, disabling hardware acceleration, disabling antivirus (kaspersky, without any browser plugins or safe browsing) , but the issue persists

here's the video: https://youtu.be/qMY-38z_TC0

Hi I have a website that is being blocked on my friends computer. When I go to the same website it is blocked as well. I have updated the Firefox software but still cant get to the website. It does work on google chrome but I want to use it on Firefox. any help on this?

Here is the website: https://www.microminimus.com

I access a CCTV Network Video Recorder on the same private/LAN that I'm on using an PC via HTTPS. It's been working fine for nearly a year. Recently it won't access via HTTPS any more with the Error Message "Secure Connection Failed An error occurred during a connection to 192.168.1.30. Certificate key usage inadequate for attempted operation. Error code: SEC_ERROR_INADEQUATE_KEY_USAGE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem."

I've contacted the vendor but they seem at a bit of a loss. I can connect using HTTP, and an Android App (spit) still works too. I did find a Stack Overflow article from 2020 mentioning a possible corrupt cert9.db and/or cert_override.txt files, but as it's so old I wanted to ask for further advice before I start hacking things around. On another PC using the same browser version on the same network I get the attached response, not the same as the one I get and it will allow me to accept the risk. Can anyone help please?