Firefox 社群討論區

Hello Firefox Support Team,

I am facing an issue with Firefox Sync. I have logged in using the same Firefox account on my new device (or after reinstalling), but my bookmarks, saved passwords, and other synced data are not appearing.

I have tried signing in again, checked my internet connection, and confirmed that I am using the correct Firefox account. Despite this, nothing is syncing.

Please help me restore my synced data. I would really appreciate your support.

Thank you, Shubham Sen

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

I use Sync on multiple computers for passwords. I have forgotten the Primary password on one of them. If I do a password reset on the one computer, does it affect the passwords stored on the Sync server, or maybe just the key4.db and logins.json folders on the computer being reset? I will not do a reset if the Sync'ed passwords could be affected, I'll just look them up on my phone. Thanks for your help!

I just got a new Mac Powerbook so I'm starting over getting all my old stuff transferred here.

I've been trying to sync my account and every time I ask for the code to be sent to my email address, it is NOT sending the code for me to use to log in!

HELP!

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

• Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
• But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
• The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
• I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

• Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
• Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

everything was fine, when i went to log in at school today, using the same password i always have, it kept coming up as incorrect password, send verification code retry etc, so i decided ok fine let me change password. that worked but my stuff wasnt loading in, ok weird. i get home and theres a little notification by the sync profile area, yeah expected that i changed password. i read up on it and apparently it RESETS MY ENTIRE SYNC. AND NOW NEITHER PASSWORD IS LETTING ME LOG IN. i am not going to risk resetting my password AGAIN on this device as it still has all my saved data. this shouldnt be an issue, i dont know why it said wrong password and made me verify multiple times. please help. i was able to log in perfectly fine to my mozilla account for this very report, but not to sync my data?

hi

i had my all data saved in my firefox online account , now i logged in on my new laptop , i logged in with my id but i cant find my bookmarks passwords , extensions etc . please help

Running Win11 on desktop PC. Sync option offers QR code to scan but Firefox on android does not have sync scan option on settings. Despite instructions to contrary, that option is not listed on mobile. Yes I'm logged in and yes I have synced previous versions of firefox

In seeing other answers to this dilemma it presents another problem. I do use sync. But what troubles me is IF I need to give out the password for someone to use the internet that person now has access to my passwords. Since there seems no way, unless I shutoff sync. Is this correct? Should there be some Secondary password? Passwordpasswordpasswordpasswordetc.

Hey I've reinstalled my PC i installed Firefox. Login to Firefox Sync. And now it's empty. no tabs, no passwords, everything is gone. I usually do this every time and it work. I am sync my Android phone with all my passwords and bookmarks

Please help an old dummie? I have an existing FF install on a laptop. I would like to clone it (with bookmarks, settings tiles etc) onto a new PC. An article I read said open FF on the PC you want to sync. This is confusing! "Synchronising" is ambiguous, meaning 2-way. (but which way) "copy from" & "copy to" would be clear. I am worried I will synch(copy) from the new to the old....... effectively deleting/wiping out all my preferences in my original install. OR (preferably) Is there a way to just copy the whole installation from my original PC onto a USB stick & installing FF to the new PC from it? Many Thanks