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Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (閱讀更多)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

MorelliNet Global Firefox Sync 於 48 分鐘前 詢問

在loading前显示准备加载的网址

当我从收藏夹或一个网页点击一个访问速度较慢的链接时,网址栏首先会显示是空白的,然后当浏览器正式开始加载,出现进度条后才会显示链接,这让我想要复制链接时很困扰,停止页面加载然后刷新页面,页面会丢失回到主页。

Know 於 8 小時前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 1 小時前

Firefox Blocking Video Playback

I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error mess… (閱讀更多)

I am working in an online class and we are asked to record videos in an online platform for school. When I go to hit the play button on anyone's video I get an error message. This does not happen in other browsers, but I want to keep using Firefox. Is there a privacy or cookie setting that could be causing this to happen?

marion.reader42 於 3 天前 詢問

cor-el 最近回覆 於 1 小時前

Delta airlines website doesnt load results

Hi, Using the updated Firefox on Windows. The Delta home page works but when I do a search, the results don't load. "We're sorry there was a problem processing this req… (閱讀更多)

Hi, Using the updated Firefox on Windows. The Delta home page works but when I do a search, the results don't load. "We're sorry there was a problem processing this request. Please try again" This has been going on for about a week. I set cookies to be allowed from Delta and there is no difference. Please let me know your suggestions. Thanks, Michelle R

jm5rssl 於 3 小時前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 1 小時前

Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM s… (閱讀更多)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

mwhitehead87 於 2 個月前 詢問

Hithills 最近回覆 於 2 小時前

Firefox is no longer a reliable browser. Sites that used to work no longer function.

The problems I've had with Firefox keep growing. First it was PNC Bank, then Unite Airlines, and now Winter Park Resort. Operating in Safe Mode long term is not an option… (閱讀更多)

The problems I've had with Firefox keep growing. First it was PNC Bank, then Unite Airlines, and now Winter Park Resort. Operating in Safe Mode long term is not an option. After years of using Firefox as my default browser it is no longer worth the hassle. Moving to Safari. If you all ever fix these issues let me know, and I will return. Thank you for your time and attention, Andy

Andy Jay 於 8 小時前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 7 小時前

Access denied message

I have tried several times to sign in to my bank with my Firefox browser, which I use all the time for the same function. However, this time I keep getting an Access Deni… (閱讀更多)

I have tried several times to sign in to my bank with my Firefox browser, which I use all the time for the same function. However, this time I keep getting an Access Denied message. This seems to be particular to Firefox, as I have been able to log on using Chrome with no problem.

deni51 於 1 天前 詢問

cor-el 最近回覆 於 23 小時前

different results on different systems

using firefox 87.0 on three different systems - all with same add-ons and extensions. Two of the three will not display a bank web site properly. How do I trouble shoot? … (閱讀更多)

using firefox 87.0 on three different systems - all with same add-ons and extensions. Two of the three will not display a bank web site properly. How do I trouble shoot? When I use safe mode, site still not displayed properly but log-in box now shows up. Went through all add-ons and extensions - all are configured exactly the same, cleared all cache and cookies, rebooted etc. Still no go. Windows 10 64bit with all current updates.

fishway 於 1 天前 詢問

FredMcD 最近回覆 於 23 小時前

  • 已解決

"View Image Info" missing

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it bac… (閱讀更多)

I was recently automatically upgraded to a new version of Firefox (87.0). Now when I right-click on an image "View Image Info" is no longer available. How do I get it back? I'm a webmaster, and this feature is very important to me. Thanks.

bhartford 於 2 週前 詢問

bhartford 於 2 週前 解答

"Security Error: Your session has been invalidated" https website doesn't load

Following website "https://www.hellobank.fr" is unreachable either in normal or private windows. There is another report but it is pretty old for now. https://support.mo… (閱讀更多)

Following website "https://www.hellobank.fr" is unreachable either in normal or private windows.

There is another report but it is pretty old for now. https://support.mozilla.org/en-US/questions/1025002

So I just want to understand is there is anything new since this post or do I have to apply a more efficient solution that removing user.js I don't want to take the risk of spoiling up my setup.

Clément 於 4 天前 詢問

jscher2000 最近回覆 於 1 天前

Missing "view image info"

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the… (閱讀更多)

When I right click on an image on the web I used to be able to click on "View Image Info" and it would give me information about the image, like image size and url of the image. After Firefox upgraded this is now gone. Can I get it back ? Is there a work around ? Not sure why that option would be removed.

Ski 於 2 週前 詢問

jscher2000 最近回覆 於 1 天前

Plopping sound in firefox

Hi all, I have a issue with firefox, when i browse through sites i noticed a popping sound through my laptop speakers. I noticed this for a long time now and i thought it… (閱讀更多)

Hi all,

I have a issue with firefox, when i browse through sites i noticed a popping sound through my laptop speakers. I noticed this for a long time now and i thought it was driver related so i updated my drivers but the popping didn't go away. I tested the edge browser in windows 10 and did swap through the same sites as i did in firefox and that browser does not create popping noices.

Is there a fix for it ?

Best regards, Michel

micheln1986 於 1 個月前 詢問

jscher2000 最近回覆 於 1 天前

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (閱讀更多)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

uglyangel72 於 2 天前 詢問

uglyangel72 最近回覆 於 1 天前

Saved Passwords

I did report this a while ago and have heard nothing? Saved passwords no longer works for Nectar. They have changed the log in page which needs to be the full address of:… (閱讀更多)

I did report this a while ago and have heard nothing? Saved passwords no longer works for Nectar. They have changed the log in page which needs to be the full address of:- https://www.nectar.com/id/start/enter-card-number?next=/homepage But Firefox deletes this to:- https://www.nectar.com This is no longer a valid web page/address?

jbeaven 於 1 天前 詢問

·´¯`·...¸>-)))º> ~dbben 最近回覆 於 1 天前

Not showing comments in certain websites

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't… (閱讀更多)

Clicking "Show more comments" on Facebook does nothing (I browse it without an account), also no comments are shown in Cracked.com, I haven't noticed if other sites don't show comments. I use Ubuntu 20.04 (when I first opened FF on this pc it had the gnome icon and I hadn't checked for this problem before importing my old profile with add-ons, now it doesn't show the icon for some reason), I tried safe mode, refresh firefox, creating new profile, uninstalling and deleting home/.mozilla folder, no luck. Before I got this pc I used my old laptop with windows 7 and I'm pretty sure I had the same problem with facebook comments that had started some time earlier.

Ausemika 於 2 天前 詢問

Ausemika 最近回覆 於 1 天前

  • 已解決

Google search error

I use Firefox as my defauly browser. However, today (12/04/21) in the UK, when I search on Google, the results populate on Yahoo! It's very bizarre. The same happens afte… (閱讀更多)

I use Firefox as my defauly browser. However, today (12/04/21) in the UK, when I search on Google, the results populate on Yahoo! It's very bizarre. The same happens after highlighting, right-clicking and selecting 'search on Google'. The results are populated on Yahoo. Chrome is fine, Google works as normal. It's only Firefox. Anyone else experiencing this issue?

neilmannix 於 1 天前 詢問

FredMcD 於 1 天前 解答

Compatibility: an increasing number of websites and features do not work in Firefox on Linux

I believe everyone has a right to choose the browser and operating system they use. I choose to use Firefox because I care about my privacy, and because of features like … (閱讀更多)

I believe everyone has a right to choose the browser and operating system they use. I choose to use Firefox because I care about my privacy, and because of features like multi-account containers - as a software developer these are non-negotiable. I choose to use Linux for similar reasons, and many Linux distributions come with Firefox preinstalled as a default browser. In light of recent changes to Google's data collection through Chrome, I am more than ever committed to using Firefox as my only browser.

However over the last year or so, I have noticed an increasing number of websites or features on websites have stopped working in Firefox on Linux, forcing me to use Chrome against my wishes. Examples include the entirety of the Australian government's MyGov website; the phone call feature in Slack; and Google Meet meetings (no audio). I know people who use Firefox on other operating systems and they have not had these problems, so I can only assume that the issue is specific to Firefox on Linux.

I am not trying to suggest that Mozilla is responsible for this in any way - if Google or Slack or the government refuse to support Firefox on Linux, that's their responsibility, not Mozilla's. However, I am not convinced that the lack of support is intentional, or that it isn't a quirk of the particular Linux distribution I use or the version of Firefox included in the package manager. Any advice would be appreciated.

My Firefox version is 84.0.1, and my Linux distribution is KDE Neon User Edition 5.21 which uses Ubuntu 20.04 under the hood.

loathgrim 於 4 天前 詢問

loathgrim 最近回覆 於 1 天前

Website links/buttons stop working until page is refreshed

Constantly, however quite sporadically, links or buttons within websites just stop working and go dead: but only when using Mozilla on my windows computer. For instance, … (閱讀更多)

Constantly, however quite sporadically, links or buttons within websites just stop working and go dead: but only when using Mozilla on my windows computer. For instance, I was just on a website for grohe bathroom fixtures. I chose to load 100 products per page. I got to the bottom of the page and want to click on the second of two page possibilities, and nothing happens when I click. This happens all the time, for months and months now! Why are internal links or buttons going dead on various sites, for no reason, no timing I can put my finger on or anything else. The only fix is to reload the page, and when that doesn't work i resort to loading the page on chrome.

naturedr 於 2 天前 詢問

cor-el 最近回覆 於 1 天前