Firefox 技術支援討論區

I already have a profile with all the extensions, passwords, bookmarks, etc., that I want, with FDE. I want to start using Nightly, but dislike the continual moving of passwords & bookmarks, so I just want to use Firefox Sync for this.

(1) Is Sync a good option for me here? I would use FDE & Nightly on the same laptop.

(2) If my plan is ok, what is the best way to start with a new Nightly profile (which I would then Sync)? I tried deleting my old Nightly profile, uninstalling Nightly, and then downloading & uninstalling Nightly again, but every time I do this (including a reboot after uninstalling), I get a profile cannot be loaded error message every time I try to start Nightly. I don't want to use an old profile with Nightly, because I do not want to sync old data at all.

Suggestions?

I have KODI/Linux as my means to Watch TV & Movies.

I also like to watch AFL Football, Live Streamed using Kayo Subscription on Firefox.

When watching AFL Football Video Streaming, I encounter a Serious Video Buffering Problem, whereby the Video constantly stops, but the Audio continues. I do not Stream other Videos.

I have read an article that states that Bitrate can be adjusted to improve this annoying condition, but I cannot find a Setting for this in my Firefox or other Browsers.

Can an Expert on Live Streaming pass Comment on this Problem and how it can be corrected at the Customers End. Thank you.

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Hi all,

Firefox browser hangs on page graphics when GData AV program is running. This is becoming a persistent and annoying issue. I disabled the several add-ons one by one, and narrowed it down to the GData AV program. This also affects trying to log out of gmail where the hang is perfect. Disabling GData this, and warm reset everything then works fine. The problems don´t occur with GChrome.

How can one be sure which embedded program is actually causing the problem as all work and interface together ?

rich

I have used my metamask extension for ages with no issues and now it wont open and sais this... Metamask had trouble starting. This error could be intermittent, so try restarting the extension. which i have done several times to no avail I have tried most things and nothing...

on my account page under security - password lists an 18 character password. my password was actually only 8 characters, so i changed it and is now 9 characters but the only password listed is still the 18 character.

It works on librewolf and brave, and im running on fedora 37 (using the flatpak package) i have tried every fix including but not limited to: reinstalling, troubleshoot mode, making a new profile and clearing cache. also the openh264 plugin always says preparing to install or smth but never does, thought id mention it in case its important.

In Firefox Settings I have PDF downloads set to 'Always Ask' ... this used to work well enough (although, depending on my file download dialog choice to 'Open with Firefox', 'Open with - Adobe Acrobat Reader DC' or 'Save File', I seem to be accumulating duplicate PDF file copies in Downloads\Mozilla.org\Downloads ... the duplicate file redundancy is very annoying), however, with the latest update to Firefox, now I am unable to direct download PDFs from the down-arrow symbol within a given e-mail's Gmail attachment icon ... I can view the file in Gmail by clicking on the body of the Gmail attachment icon but the download button within the Gmail file viewer (top right) doesn't work either. So far as I can tell, this behaviour is confined to Gmail alone (i.e.: https://mail.google.com/mail/u/1/#inbox) ... I am able to get the file download dialog for PDF document download links at other websites and successfully retrieve PDF files. What have the developers changed now? Whatever it was, quit it.

For the last two days, I have been unable to properly open AOL on my laptop using my default browser, Firefox. No ability to read email and the whole presentation was drastically different and unusable. I can open AOL just fine on my IPhone through the AOL app or by just checking mail. I called tech support at AOL and they directed me to use a different browser. I switched to Google Chrome and could see the normal AOL in both the classic and new format. I hope that you figure out what the interface problem is as I prefer Firefox's privacy and other policies. But I can't use it on my laptop unless you solve the problem. Just sayin'. Donald Smiegiel [email removed from public forum]

I have been using Sync to keep my data backed up for the last 3 months. I got a new computer and logged in expecting Sync would bring my data in. To my surprise, NOTHING! All my open tabs, all my book marks, history, saved passwords... GONE!

And I can't go to the old computer because it has been turned in.

Where is my data?

Even though I am signed in to the main support page, attempting to sync tabs leads to the page

"Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it." at the address: about:accounts?action=signin&entrypoint=preferences

what other ways are availabe to sync?

I've been having an issue with Youtube lately where whenever I'm logged into my Youtube account and have subtitles on, it won't ever show them. I haven't changed these settings at all recently, so I'm not sure what's causing it. For some reason, this is a non-issue when I'm logged out of my account as the subtitles automatically work when I'm not signed in. So I know it isn't an issue of there being no subtitles option for the videos I'm watching.

Is there some way to fix this?

I have an old Firefox account/accounts that is no longer used and there have been attempts to access it by someone other than me, I very much would like it deleted and and my data associated with that/those accounts removed, there have been several attempts by someone to gain access to it, i would resolve it myself but i also have no access to it anymore or associated email (mediamonkeysolutions494) and i was forced to create the current account that i am on, which is fine im ok with this, but as for my old account/accounts it needs to go so that i can have peace of mind, if support could contact me I would be grateful. again it is not this account that needs attention, but an old account/accounts no longer used, yes I have had user difficulties with recovering accounts at the time hence is why i created my current one i use

the account to be DELETED IS: mediamonkeysolutions494@gmail.com (FIREFOX)

i am not sure if i have an account with groping.monkey1@gmail.com, (FIREFOX) THAT CAN GO TOO PLEASE

current account i am using to message you is to NOT be deleted

I really appreciate your time and i hope you can be of assistance, thank you in advance

I want to download rather than play an .wmv file. I cannot find where the setting is that causes firefox to play the file rather than download it.

Additionally my firefox is apparently set to let my organization control my settings. I have not organization even though this appears to be limiting what I can do with some settings. how do I change this?

Your browser is being managed by your organization. Why am i seeing this and how do I remove how do i stop it from showing up and wwhy is it showing up ? What organization is it and why?

?

Everytime I try to close my Firefox browser window, it just stops. There are multiple processes taking in excess of 200 or 300K in memory that seem to be causing the problem. I have to manually end the process just to close Firefox, and it is quite annoying. I just checked, my Firefox is up to date. Yesterday I deleted and re-installed Firefox, but it's still doing the same thing. This is kind of driving me nuts to be honest. I have Chrome, Opera, and Edge also installed on my computer so I'm ready to jetisson Firefox but thought I'd see what the community has to say first.

UPDATE - Firefox worked great for a few days but the issue returned not too soon after that. Whatever happened in the last update was only good temporarily. I've already done all the initial troubleshooting steps and believe I may have discovered the root cause of the issue.

There are multiple processes in Firefox whose size is over 100,000 kilobytes in size. Some are over 200K, 300K, and 400K.

As I compare this with other browsers I have on my computer, Edge has no processes over 100K, and neither does Chrome or Opera. I believe this is not coincidence, there is something internal to Firefox which creates large processes that is causing delays in closing it. Once again the problem has started annoying me and has started giving me thoughts of switching browsers again.

You can see it in the screenshots I posted.

Ref Firefox Ver 84.0.1 OS > Win 7-64 Dear Firefox Support,

 I have already contacted MS support about the subject issue and they were no help.

I am trying to find out what is causing the issue and how to get rid of it.

 I can't be sure but it may be caused by a Microsoft "START" App.  The issue appeared

to begin about two weeks ago, so it's obviously caused by something new, which may be Microsoft related. Below is Dropbox link to a screen capture of the issue.

 Any tips for ridding my PC / Firefox browser of the issue will be greatly appreciated.
 And thank you for the superb browser.

Best regards, Ken Boardman > elsmoko@cox.net

 https://www.dropbox.com/s/mxmy8jo9g7lntt9/Semi%20transparent%20rectangle_1.jpg?dl=0

I'm having trouble with my laptop battery and my laptop completely died. I got it working again but now Firefox doesn't have my logins for some reason. The Profile folder showed logins.json, logins.json.corrupt, and logins-backup.json. I changed logins.json to logins-old.json and changed logins.json.corrupt to logins.json like I saw in many solutions but that does not work. It just becomes logins.json.corrupt again. I tried the same with Logins-backup.json but still just changed to corrupt. I refreshed firefox but still the same. I made a new profile and copied the file and tried to get it to work there but still changes back to corrupt every time. I'm Windows 8.1 so there is no Previous Versions tab in properties so I can't go back to a previous version of the file. Is there ajny way to fix this and get my passwords back?

Hail all:

I have my settings set to "absolute" Strict. this option greys out to add exceptions. But it blocks sometimes safe sites as well.

How can I run strict, and still be able to add certain websites, thus overcome the greyed out Add Exception Button?

Thank you.