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About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "Learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

I recently migrated data from my old MacBook Pro to a new MacBook Air. I installed Firefox on my new computer as it did not migrate. It installed fine but will not launch. Please help.

Hi! On the latest version Mozilla Firefox 125.0.1 when i download .docx files i get the message 'File not downloaded: Potential security risk.' I select Allow download and the file downloaded can't be opened.

Thanks!

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Macos Ventura:

Greetings,

When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up to date" - i.e. no update available at this time. I assumed I was getting the brush off from those web sites.

Why did Firefox not bring me up to v124? I get a "download update" probably once a month. It's been giving me a new variation of 115esr all along.

I've now downloaded 124 from your site. What do I need to do so that I stay current in the future? Thanks John

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

firefox setup 127.0.2.exe offline installer fails with message about "extraction failed" and popup "file is corrupt".

Windows explorer shows file properties and a signature for mozilla.

Is there a way to manually unpack the .exe? Someplace that issues are logged with more data (which file is corrupt?) There is a progress bar that flashes by part way, then a popup window with the file corrupt message.

(Trying to update to hopefully get rid of some crashes.)

Is there a hash for that .exe I could check?

Firefox automatically updated itself to version 126.0 (64-bit) and it was unable to display any web sites.

First I disabled Mozilla VPN but that did not fix my issue. Next, I disabled Microsoft Defender firewall software to no effect.

Finally I updated the shortcut to Firefox on my taskbar to launch the browser. This fixed my issue.

Hopefully, this will save other users from the same pain.

Hello, please is there any chance to add Firefox download for Linux and aarch64 platform to the download list? The attached image shows that you currently offer a binary package for the aarch64 platform only for Windows. Thank you.

I tried to download a file and got an error that said "exceeded the maximum number of connections to this server" so I researched it and it told me to type about:Config in the address bad and I would get a configuration page that said "Advanced Preferences". I didn't get that page, I only got a page with a long list of things I didn't understand but I found "http.max-persistent-connections-per-server" and I changed that from 6 to 15. Will that help? I've never ever had problems downloading files or multiple files before. What else should I do so I don't run into this problem anymore? I didn't see anything in Firefox Settings that would help configure the settings.

I have two desktop icons for Firefox. Each opens to a different file. How do I clear the old file? What do I do about the message that Firefox can not update automatically? Where do I look to see Firefox file and see what date it is downloaded? If it is operational? Why is the same series of problems repeating daily?

I want to create a link in the bookmarks toolbar to easy check and update firefox In chrome I can do that with creating a bookmark to: chrome://settings/help In edge I can do that with creating a bookmark to: edge://settings/help I have search for, but cannot find the equivalent in firefox

Files will not download. The file is a rfa(revit) file. This is my second day using this web browser..

I have checked setting, to which I switched around to try and troubleshoot. This did not work. I ended up downloading another browser and the file downloaded no issue. Why is this happening? Ant help is greatly appreciated!

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

Prior to update 125.0.1 corporate intranet users could download PDF files from our Line of Business applications / Webpages. Today after the latest update the PDF files download but are corrupted. The site was added to the trusted webpage without improvement.

Adobe Acrobat Reader could not open ********.pdf because it is either not a supported file or because the file has been damaged

Hi everybody. Thanks in advance for your help.

I'm on Win 11 23H2, and I'm currently running Firefox 88.0.1 x64. Why? Because it's heavily customized to suit my needs. Some examples:

• Extensions (e.g. Classic Theme Restorer)
• userChrome.css and userContent.css customizations ( https://github.com/aris-t2/customcssforfx ), which include tabs on bottom (mandatory for me), tab height/width, and many other things.

I decided a long time ago to stay with v88 because every new Firefox update was breaking things that I needed, and I got tired to spend hours with every new update. If only Firefox devs could find a way to NOT break user customizations with every new update...

Of course I'd like to update my Firefox to the latest version. But I know that it's going to be a nuclear bomb. I already made a test. First I made a backup of my profile folder, then I just updated Firefox. Suffice to say that not only all my customizations disappeared : even my tabs disappeared, and I have dozens of them. So I had to uninstall everything, copy back my previously saved profile folder (because of course it had been modified by the latest version), and reinstall Firefox 88.0.1.

So here's my plan and my question. Would it be possible to have two different Firefox installs (not portable I guess), with two different profiles, running at the same time?

• Here's how I see it:
• Download Firefox latest version
• Close Firefox 88
• Move profile folder away from AppData\Roaming\Mozilla\Firefox\Profiles, so Firefox latest version can't find it
• Move Firefox folder (the one within Program Files) so hopefully Firefox latest version can't find it
• Install Firefox latest version (it then creates a new user profile folder)
• Start Firefox latest version
• Move back the old Firefox folder to Program Files (so there will be two different Firefox folders, e.g. "Mozilla Firefox 88" and "Mozilla Firefox")
• Move back the old profile folder to AppData\Roaming\Mozilla\Firefox\Profiles (so there will be two different user profile folders)
• Start Firefox 88

Would that work, or am I missing something?

If it worked, then I could keep working on Firefox 88, while gradually customizing Firefox latest version until it's ready to take over.

Thanks in advance for your insights!