Firefox 技術支援討論區

Recent issue, April 2024. Had version 124 Firefox on Win10 computer and went to Help - > About to have Firefox check for updates. This has worked just fine up until now. The message "Failed to check for updates." is shown in the About screen. I have uninstalled and re-installed Firefox with the same results. Have also un-installed Firefox, un-installed Mozilla Maintenance, then removed Firefox data from App Data folder in user directory, then re-installed with the same results. Also, now when I access a local media server, I keep getting the message "Firefox is installing components needed" and that never goes away. Any ideas?

When the little yellow man is placed on to the map, and a direction arrow is clicked, the view just continues to spin round. Clicking on the 'X' in the top right hand corner terminates street view. This does not happen with other browsers.

My OS is Debian 12, Firefox is the latest version 115.9.1esr (64bit).

I have an iMac with Sonoma 14.3.1 with Firefox 115.9.1 esr . It is for personal use, not for a business. I just learned that there is another Firefox version (124.0.2) which is not esr....

Which version should I use and why?

If I should use the "normal" version, how do I replace the esr version with the "normal" one ?

Thanks.

After years of accessing www.youtube.com with Firefox with no problem, the website is no longer accessible as of yesterday. When I point my browser to that URL, I get a screen with greyed out video previews, greyed out titles, greyed out account access and a search window that does not do anything. I can access YouTube just fine with Safari. I've cleared my cache. Please advise.

Jim

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

Since about one year I am unable to use Japanese input only in Firefox. When I try to switch with fcitx and control+space, nothing happens. However, fcitx-mocz works everywhere else on my computer (i.e. terminal, thunderbird, other browsers, etc.). Furthermore, I uninstalled fcitx and everything associated with it and reinstalled it according to this thread: https://support.mozilla.org/en-US/questions/1367181 (just with mocz for Japanese). This also didn't change anything. Any help is appreciated! My system: Operating System: Linux Mint 20.3 Kernel: Linux 5.15.0-91-generic Architecture: x86-64 fcitx version: 4.2.9.7 Mozilla Firefox 121.0

when I click on the firefox icon to load it takes me to my home page, but within 20-30 seconds it loads firefox again. it is very frustrating when I.m starting something and firefox loads again taking me back to home page. I have to go down to the bottom and click off the second firefox. I don't know how or why this started. Thanks for any help.

I use Outlook.live.com Hotmail and recently a PopUp Message appears asking me to:

Add outlook.live.com as an application for mailto links.

Microsoft Customer Service said it was not something they initiated and likely a Firefox issue.

It does not seem safe to click on a random link like this without any explanation. Each time I log in, the same message appears.

Could someone please explain what this is for and how I can stop it from popping up each time I log into Hotmail?

Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point?

Many thanks,

Len