Firefox 技術支援討論區

Hello Mozilla, When using Firefox I always have Enhanced Tracking Protection turned on - Custom, all four categories are checked, no exceptions are identified. Yet when I look at the Process Manager I consistently find third-parties (defined by me as NOT my OS, my browser, or any website I have visited during this session). As I write this I have just killed the following 4 processes, which I think Firefox should have caught. And in a few minutes when my active window is another application or when I take some browser tab to full-screen mode, these processes I thought I killed will reactivate. The current sample:

kampyle.com setpay.com signifyd.com trustarc.com

You may identify these as innocuous, but they are the very definition of third-party sites. Anything that calls itself TRUST is the first thing I'm going to question. Its exhausting having to police this constantly. What good is ETP if I have to supplement with my own time and energy, diverting me from my primary tasks?

Steps taken: Before submitting this I took a moment to check all the sites I have open or have had open on this device in this browser session. Clicking on the shield near the web address field, I have confirmed EPT is ON for each of them and I can see that many trackers, etc., are apparently being blocked. I also re-checked the related Firefox settings to ensure it remains as I selected.

Info: I work in remote locations, and carry my own hotspot with me. Its a cellular hotspot and I can have many devices as well as many tasks on any single device sharing the bandwidth. I started looking into this because these extra processes interfere with my use of my own devices and the bandwidth that I need and PAY FOR.

Thank you for your help. -LLD

I have been using an old version of Firefox (109.0.1). I am not typically using a newer version because of an essential - to me - add-on which hasn't been updated, and which doesn't work in more recent versions.

On macOS Sierra this old version of Firefox crashes. Troubleshooting mode (I was prompted a number of times) and restarting the browser appears to eventually resolve the crash, but finally there is an issue with the memory and the browser doesn't "work."

The reason for the crash given is " MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" "

The crash report text is reproduced below: __________________________________________________________________________________________________________________

AdapterDeviceID: 0x6821 AdapterVendorID: 0x1002 Add-ons: support%40lastpass.com:4.126.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:3.23,%7B65e41d20-f092-41b7-bb83-c6e8a9ab0f57%7D:1.2.9,firefox-prod-suspender%40firefox-workona.com:1.1.0,%7B7d2676a5-0546-4e2a-9019-aa9d8345be1e%7D:0.4.5,%7B45f2dc53-96cd-4c41-91f6-f4a73a8fb2b0%7D:5.2.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:109.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,amazondotcom%40search.mozilla.org:1.4,bing%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4,google%40search.mozilla.org:1.3,wikipedia%40search.mozilla.org:1.2,ddg%40search.mozilla.org:1.3,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePhysicalMemory: 22274048 AvailableSwapMemory: 1025769472 BackgroundTaskMode: 0 BuildID: 20230127170202 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1709070070 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsNumRenderers: 6 HeadlessMode: 0 InstallTime: 1685805973 JSOutOfMemory: Reported MacAvailableMemorySysctl: 1 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1709070001 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" Notes: FP(D00-L1000-W00000000-T000) WR? WR+ GL Context? GL Context+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 15732736 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 41204 StartupCrash: 0 StartupTime: 1709070000 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20230127170202","version":"109.0.1","vendor":"Mozilla","displayVersion":"109.0.1","platformVersion":"109.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"16.7.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6821","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true},{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":null}],"monitors":[{"screenWidth":1600,"screenHeight":1200,"scale":1}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"MacBookPro11,5","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.showSearchSuggestionsFirst":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"browser.urlbar.suggest.bestmatch":true,"doh-rollout.doorhanger-decision":"UIOk","extensions.formautofill.creditCards.used":2,"media.gmp-gmpopenh264.lastInstallStart":1708260927,"media.gmp-gmpopenh264.lastDownload":1700275645,"media.gmp-gmpopenh264.lastDownloadFailed":1708260927,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1700275646,"media.gmp-manager.lastCheck":1708260927,"media.gmp-manager.lastEmptyCheck":1707770876,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.rememberSignons":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"nimbus.qa.pref-1":"default","nimbus.qa.pref-2":"default"},"sandbox":{"effectiveContentProcessLevel":3,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: about:blank UptimeTS: 78.50175771 Vendor: Mozilla Version: 109.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. __________________________________________________________________________________________________________________

Ive tried down loading all the required packages; I have the latest FireFox available ;but still get the message on you tube to update to latest Fire Fox. On Ubuntu 18.04the same message but includes a error code 99,999.

If I am on a web site and click a link to another page on the same website Firefox opens a new tab rather than displaying it in the existing tab. How do I get Firefox to NOT do this?

I have a task bar at the bottom of my screen -- or I used to. Ever since I installed a Norton protection program several says ago, the task bar shows up sometimes and other times, it is gone and I cannot access it. When it's there, it gives me access to the websites I'm using, all my written files and picture, video and other files, volume control and other options. I NEED TO SEE AND USE THIS TASK BAR ALL THE TIME, NOT SOME OF THE TIME WHEN FOR SOME REASON IT'S THERE. AGAIN, I WANT TO ACCESS THIS TASK BAR ALWAYS WHEN I'M ONLINE.

FIX THIS.

Thank you.

Hi, Generally I'm checking, if I will manage to migrate from the Vivaldi to Firefox...

But I have the first issue, which is: When I click (not spin!) the middle mouse button on the page to scroll (like it is in Windows), then it has too great sensitivity. It goes like crazy up and down, I didn't see any other browser which implemented it this way. Can this sensitivity be somehow lowered?

I will repeat just in case, I'm not talking about spinning the mouse wheel, but clicking it.

Thanks.

I changed computers and created a login to save bookmarks, it looked like this was accomplished but now on my new computer and after I login in Firefox it asks me to import but fire fox is not an option.

i want to zoom in and zoom out screen content using zoom css according to my screen it's working fine in Google crome browser but not working in Mozilla Firefox browser

https://prnt.sc/brKa31ZMK1LE

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Stopped receiving daily Washington Post newsletters yesterday, and they question if Firefox changed something? Is there something new preventing receiving them? If yes, how can I change it to allow the Washington Post e-mails? Thank you!

For Windows version 10.0.19045 Build 19045 If using Firefox Version 113.0.1 (64-bit) in Windows 10 and in the following state:

 Firefox is open and window is maximized.
 Firefox Full Screen is toggled OFF.
 Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled ON.

Then the Windows taskbar will not display when the cursor is place at the bottom of the monitor screen. If the Windows taskbar setting "Automatically hide the taskbar in desktop mode" is toggled OFF. Then the Windows taskbar will also not display. Changing the ON/OFF state of any other Windows taskbar display setting in any combination does not fix the failure.

I have been using (VIEWING articles in // saving articles TO my) FIREFOX "POCKET" for more than a year.

I have the pocket ICON on my upper toolbar. But ALL that seems to do is allow me to ADD an open page TO Pocket. I have NO clue how to simply **Go t o POCKET** and VIEW any / all my saved items there.

Good God, WHAT is the secret handshake??! ...in trying to figure this out I see numerous things telling me to SIGN IN to pocket ... IF way back when I began using pocket I MADE a USER NAME / Password for it, that info is long forgotten. I HAVE a FIREFOX account ... was sent therewhile supposedly (according to Firefox" HELP") to 'sign in' to my POCKET account. Only took me to an overall FIREFOX account page - wherein NO LONK there referred AT ALL to POCKET.

I 'SAVE' to my pocket (ICON) almost daily. NEVER need any kind of sign in for this. NOW I want to LOOK AT / READ some of these - BUT FIND NOWAY TO GET THERE. ICON omly SAVES a page.

Ridiculous. HOW do I VIEW / SEE / FIND /READ my saved pocket items?

Fix the confirmation email process so it works. Tell me how Firefox lost my signed in status. Tell me why there is an added 1 after my user name of bth73. Drug test your employees for meth usage.

Lets say I have xyz.abc as a pinned page, now when I keep xyz.abc as homepage in settings, on reopening the browser it opens a new tab rather than the one that I have Pinned.

How do i make it so that it doesn't open a new page rather directs me to the pinned page when I open ze browser.