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Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (閱讀更多)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 年前

Last reply by cor-el 2 年前

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FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (閱讀更多)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 年前

Last reply by MichaelNicholas 2 年前

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Firefox gradually becomes more and more unresponsive during a session and then crashes when exiting

Well, my previous thread on this issue appears to have been deleted, and my ability to log in also until I reset my password - any explanation for this would be greatly a… (閱讀更多)

Well, my previous thread on this issue appears to have been deleted, and my ability to log in also until I reset my password - any explanation for this would be greatly appreciated.

However the basic problem remains as per the subject line.

The fundamental problem of responsiveness remains but the timeout crash has reduced in frequency since the last couple of upgrades.

Since the last crash I have been distracted by yet another firefox problem related to live bookmarks whereas Firefox, in it's wisdom, now seems to be changing the ID of the bookmarks thus breaking add-ins like brief that rely on the ID number being constant... sigh...

I just wonder if Mozilla is serious about Firefox anymore, for me they have made it almost a nightmare to use, every update seems to break something.

Where to go?

Asked by Bundaboy 3 年前

Last reply by Bundaboy 2 年前

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Firefox crashes on start up

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but … (閱讀更多)

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Asked by lilsmokey857 3 年前

Last reply by lilsmokey 3 年前

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restore previous session grayed out and I cant find the backups

Power went out and now FF has none of my tabs from previous session. I'm not positive and maybe someone was trying to help in my absence but I don't think I restarted FF … (閱讀更多)

Power went out and now FF has none of my tabs from previous session. I'm not positive and maybe someone was trying to help in my absence but I don't think I restarted FF twice without saving a backup copy of the .js lot. The last time I went through this was in Dec. 2016. I don't want to have to go there to restore. HELP

Asked by TBUsseer 2 年前

Last reply by TBUsseer 2 年前

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How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (閱讀更多)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 年前

Last reply by FredMcD 3 年前

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firefox quits working after amount of time

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows an… (閱讀更多)

firefox stops connecting to website after an arbitrary amount of time. removed all add-ins, refreshed install, even uninstalled and reinstalled. If you close windows and relaunch it will work a while longer then stop connecting again.

Asked by scross8305 3 年前

Answered by scross8305 3 年前

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How can I submit an offline crash report?

Firefox (32-bit) constantly crashes since updating to v53, I've tried to disable most of my extensions but with no luck, and updating to v53.0.2 didn't solved the problem… (閱讀更多)

Firefox (32-bit) constantly crashes since updating to v53, I've tried to disable most of my extensions but with no luck, and updating to v53.0.2 didn't solved the problem. It can work some time but when I refresh or load new page, it sticks for some seconds and then shows crash report form, and I see it ten times per a day.

Problem is that these crashes only happen on internal resources (e.g. our local TeamCity server) from offline Firefox profile, so I can't just send bug report using crash report form. I've copied report files from pending folder of my offline profile to the same folder of online profile but I still can't submit it because clicking on report at about:crashes page opens About Throttling page. How can I force submission of this report?

Asked by MVV_ 3 年前

Answered by MVV_ 3 年前

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Firefox is shutting down instead of going to sleep and it's shutting down the whole computer. What's going on?

If I leave my computer for longer than 10 minutes, instead of going to sleep (as it should) Firefox shuts down and the whole computer shuts down with it. Then, 15 minutes… (閱讀更多)

If I leave my computer for longer than 10 minutes, instead of going to sleep (as it should) Firefox shuts down and the whole computer shuts down with it. Then, 15 minutes later, it will start the whole computer on its own! From another room, I can hear the distinctive F# Major chord that indicates "start up" in all Apple computers, When I return to my computer - say 3 hours later - I click the return key. Instead of waking up the computer (as it should), I hear the distinctive chord of Apple indicating "start-up" and the whole computer comes to life and access to Firefox is only through a box on the screen that says "Firefox has shut down. We're so sorry. Click on the box below to start your Firefox again" - or something to that effect. So that's what I do in order to get to work again. Why is it doing this? Grateful for your kind attention.

Asked by tunesmith52 3 年前

Last reply by tunesmith52 3 年前

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Firefox keeps slow down and crash when watching Facebook video or browsing websites extensively.

I'm using Firefox V53.0.3 (32 bit) on a Windows 10 laptop (V 1607, Build 14939.1198). Firefox will start to slow down in page scrolling, hang and then crashes when one t… (閱讀更多)

I'm using Firefox V53.0.3 (32 bit) on a Windows 10 laptop (V 1607, Build 14939.1198).

Firefox will start to slow down in page scrolling, hang and then crashes when one the following is perform:

1. Play any video in Facebook.

Video loading is almost always stuttering even when Internet speed is normal. During buffering, Firefox will slow in responding to page scrolling, then hang for less than a minute before shut down itself.

Sometime it asked about sending a crash report, while sometime it said it was unable to create one.

2. Plain browsing and scrolling down certain websites like Facebook (no watching any video) and 9gag.

When browse and scroll extensively, with the right scrolling bar minimized to the smallest size and reached almost the bottom of the column, loading becomes slows down even when internet speed is normal. Firefox will then behave as describe in (1).

P/S: Situation (1) and (2) cannot be reproduced in Youtube and Twitter, respectively.

P/S/S: Have installed and been using the same Firefox browser for years, the problems only developed recently.

I tried refresh and reset Firefox, but it won't helped.

Pls advice. Thanks.

Asked by C.P. Tan 3 年前

Last reply by C.P. Tan 2 年前

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Menu type and bookmark images too dark when using Mac transparency

Since I started using my Mac system’s transparency option for menus en windows I noticed this in Firefox (see also attached images): 1. In the FF toolbar bookmark pull do… (閱讀更多)

Since I started using my Mac system’s transparency option for menus en windows I noticed this in Firefox (see also attached images):

1. In the FF toolbar bookmark pull down menus the rendering of type is noticeably more bold and unsharp than in the menus coming from the system bar.

2. Bookmark images in the FF toolbar menus are much darker then those in the system bar menus (in a mouseover they become lighter again, more like they should be, but still darker).

The type becomes less readable (cluttered and unsharp), especially on dark backgrounds, apart from that the effect is ugly and unattractive. When transparency is turned off things look better, but the differences are still there. Safari and Chrome don’t have this issue.

I’m using a Cinema HD screen, not a retina screen.

Addition (my actual questions):

- Can someone confirm this issue?

- Is there a setting/userstyle that can correct this?

- Or can I report this as a bug?

Asked by Basicsman 3 年前

Last reply by Basicsman 2 年前

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How can I unlock a bookmark?

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! F… (閱讀更多)

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

Asked by Francesann 3 年前

Last reply by Happy112 3 年前

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SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestion… (閱讀更多)

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestions. Please help me to disable this error message and get past it. I trust the website I'm going to, https://ellc.learn.army.mil. I don't need anything protecting me from this .mil website that's required for my work. I sent in this question before, and got no response. Please help.

Asked by tylerius8 3 年前

Last reply by cor-el 2 年前

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Occasional long delays from clicking on a link and the link opening

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and W… (閱讀更多)

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and Win7 machines with Firefox 52 & 53. It happens more often on some machines than others, the delay is also variable from about 15 seconds to about 120 seconds, again that delay seems consistent per machine.

I've been using our Intranet to try and isolate the problem, after clicking on a link the status bar at the bottom shows "waiting for intranet...." and that sits there until the page loads. The Intranet server is in the same subnet as the workstations.

I have tried the following :- 1) Changing DNS name for the server IP. I have also done an NSLOOKUP in a command shell in the background whilst waiting. 2) Disabled Proxy settings in the OS. Also set FF to be no proxy. 3) MS Internet Explorer appears to be OK. I can access the Intranet from the same PC whilst FF is waiting 4) Running FF in Safe Mode 5) Trying FF Portable 6) Disabled anti virus 7) Disabled FF Health Report, Block Dangerous Content, 8) Set geo.enabled = false

I've used a network sniffer and can see the initial GET is not sent until after the delay so it does not look like a network problem. There is quite a bit of FF traffic though, for example detectportal and self-repair at mozilla.com.

I'm really stumped, it seems the randomly FF is just sat twiddling its thumbs before contacting the target website.

Asked by Alan2017 3 年前

Last reply by FredMcD 2 年前

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When I try to make a new post in Facebook on Firefox 53, it frequently crashes

When I try to make a new post in Facebook on Firefox 53, it frequently crashes - as soon as I place the cursor in the blank for a new post, the area in which to make a ne… (閱讀更多)

When I try to make a new post in Facebook on Firefox 53, it frequently crashes - as soon as I place the cursor in the blank for a new post, the area in which to make a new post disappears. I end up using Google Chrome (which I dislike) to make a new post.

For about 1.5 to 2 months, this has been happening. I even did a reinstall of Windows 10 on my Asus notebook (not for this reason) and then installed Firefox fresh - that was about 1 month ago. The problem occurred right away after they were both reinstalled.

I have Windows 10 Home Edition Version 1703 64-bit operating system, x-64-based processor

I see Firefox version is listed as 53.0.3 (32-bit)

I wonder if Firefox version is supposed to be "64-bit"? I notice that even though I have a 64-bit computer, frequently the software installed is the "32-bit" version.

Asked by BillB314 3 年前

Last reply by BillB314 3 年前

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Firefox takes a long time to connect to websites on start.

This problem is weirdly specific, I have tried other browsers and firefox is the only thing affected, so its firefox specific. When I first open firefox, firefox itself o… (閱讀更多)

This problem is weirdly specific, I have tried other browsers and firefox is the only thing affected, so its firefox specific. When I first open firefox, firefox itself opens and loads within seconds perfectly fine, I can do things with it offline perfectly fine (like using it to open a file) But when I try to go to any website, it takes ages to load and function normally. It doesnt even matter how many tabs I open, I can load one website, or three, it takes the same amount of time.

Once it has loaded the website(s) it functions completely normally! I can load new websites or pages just fine, and everything works perfectly, until I close firefox and open it again. Its driving me insane because I'm not going to just leave firefox open at all times (This is a gaming PC, I try to not have too many unnecessary programs running in the background)

I have tried several things, I reset firefox, didnt work. I have reset my PC, didnt work. I ran firefox in safe mode...worked! So it must be a add-on or extension, right? ...Nope, turned them all off one by one and every time it didn't work. (I only run uBlock anyway)

So whatever the issue is, has something to do with something safe-mode would prevent/turn off, but not add-on's/extensions.

EDIT: Forgot to also mention, I tried clearing cache/cookies/history as well, so pretty much everything short of a completely clean re-install of firefox with none of my personal data, but hoping to avoid the nuclear option if I can.

Asked by Zaayl 3 年前

Answered by Zaayl 3 年前

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How can I restore the "open link in new window" function to the right click menu? Win 7, firefox 53.0

I may have accidentally changed something or firefox may have updated, but I can no longer find the "open link in new window" function from the right click menu ("open li… (閱讀更多)

I may have accidentally changed something or firefox may have updated, but I can no longer find the "open link in new window" function from the right click menu ("open link in new tab" and "open link in new private window" remain)

How can I restore this feature?

Thanks in advance

Asked by afaik 3 年前

Answered by Scribe 3 年前

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Firefox crashes

Firefox crashes on a regular basis and is so bad it freezes my whole machine so I have to do a hard reboot using the power switch. Its getting very bad and soon I am goi… (閱讀更多)

Firefox crashes on a regular basis and is so bad it freezes my whole machine so I have to do a hard reboot using the power switch. Its getting very bad and soon I am going to unfortunately only be able to use Chrome as it never crashes

Asked by computrix 2 年前

Last reply by Tomatoshadow2 2 年前