Firefox 技術支援討論區

121.0.1 (64-bit) on Windows 10 Professional. I'm a Leo and like long walks on the beach.

For months, I've experienced the Bookmarks menu collapsing (Bookmarks Toolbar, Bookmarks Menu, and Other Bookmarks headings appear but all bookmarks are just gone) and locking up (those headings cannot be opened and closed).

I have finally noticed that this happens when I am using Windows File Explorer to drag and drop files into my Google Drive opened with an entirely separate Google Chrome browser running concurrently with Firefox.

To be clear, I have Google Chrome and Explorer at the top of my desktop, with Firefox running behind them. When I drag a file from Windows Explorer over to the Google Chrome browser, the side bookmarks window in Firefox goes haywire. Close and reopening the bookmarks menu brings it back, but the issue remains.

For a while now, several bank credit card sites are not working correctly when I use my Firefox browser. It did in the past and I didn't have any problems but lately I'm having these problems happening on sites I've used for years. If I use another browser it will work with no problem. In fact after talking with some of the support people at some of the sites that won't work, the suggest trying another browser which works fine. I'm talking like American Express' website which I use a lot. There are other sites other than credit cards that are not working correctly and again, their support agent will tell me to use another browser. I have tried different remedies like clearing cache, history, etc. I only use few addons like AdBlock which helps to cut down on trackers and information gathers. I have set my preferences to clear out my history and cookies. I have used Firefox for so many years without problems and with the same addons without any problems. So what is causing this to happen? I do enjoy using Firefox but if I have to keep changing over to another browser so sites will work, then maybe it's time for me to stop using Firefox.

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in on the browser. I'm able to sign in on a web page with my email, but no luck with the actual browser menu. The only option I'm seeing otherwise will be to reset my password, but that will seemingly delete years of important data that I only have on Firefox because I trust it!

Please help! Desperately trying to come up with a solution!

I have been having problems trying to access the website 'keepersecurity.com'. This started happening with Version 121. I contacted 'Keeper' about the issue, but nothing they suggested worked. While I am using Firefox as my browser, I also have Microsoft Edge installed and available to use. I accessed the site using Edge without any problems. So I assume the problem is with version 121.

Hello, I am wondering if there is any way to lock the toolbar so that it does not automatically pop up when you are in full screen mode and hover over the top area of the screen. I cannot easily play some browser games because they must be full screen and the toolbar popping up continuously interrupts the game.

To clarify, I do not want the toolbar to always be there; locking the toolbar so that it automatically shows when in full screen is not the solution I am looking for. I want the toolbar to disappear when I am in full screen and not popup when I hover over the top area of the screen.

Thank you for any help!

Hello there :)

Please help me restore my browsing session :(

For the past several months I have been using Mozilla, and the feature to restore previous browsing session has always worked well. Even after I clear the most recent history or remove the most immediate cookies, this feature would still work e.g. after I restart my PC or just restart the browser. It would restore all the tabs I was using previously including the most recent tab I was on before the browser closed or restarted. However, this morning, I tried to clear my immediate browsing history as I usually do and the browser froze while I was in the process of clearing this immediate history (continuously displaying the pop-up window/interface for clearing history and not allowing me to do much else on the browser - I couldn't even click anything on the tab I was on, nor could I navigate to another tab and/or open a new tab; and only the close button, and maximize window button, and minimize window buttons were responding). After waiting for a while for it to start working again, I got frustrated and I closed the browser.

I then opened the browser again, but this time, it didn't restore the previous browsing session and didn't even take me to the last tab I was on.

What could have happened this time around? It has not behaved like that for this whole year.

NB: I have not done anything to the browser after opening it! I am still on the same page it landed on when I opened it (just in case).

Ok, so I installed Firefox today, and tried to watch Discovery+, it kept saying it was installing components to play the audio and video and never seemed to actually install them. I finally figured out it's the widevine plugin sitting there with a yellow bar saying it's going to install soon but never does.

I went through nearly an hour of troubleshooting, and nothing has worked. I tried toggling the DRM option on and off, restarting the browser and PC, reinstalling Firefox, restarting my modem, disabling and enabling the plugin itself, going to all the streaming sites I use, attempting to manually install the plugin, etc.

As far as I know, I'm not using an antivirus, I don't have my VPN on, any other extensions or plugins, pihole, or anything else I saw in other support queries. I'm just going crazy trying to fix this since it seems nothing works.

When I try to open a link from an external software, in my case mostly discord, that which I click on, I get the profile manager opened, ask for which profile I should open from. If I already have the Firefox window for that profile open, I have to close the whole window and then it opens with all the tabs with a tab for the link I clicked on.

I would like to open tabs like how Chrome does, not asking for profile (yes, I know, I can just make things open on only one profile but I want to choose which one I want it to every single time without manager) and instead opens up from the profile window that I just had on.

I would like to open external links on an existing window and not close to open it.

So, ultimately, make my Firefox open link from the latest profile window I was on, and it does not require to close an existing window to open the link.

Greetings everyone,

Firefox is my preferred browser and I really prefer the Firefox Engine over Chromium that most other browsers use.

I want to install a backup browser that runs the Firefox Engine in case my Firefox browser has a problem.

I searched a lot and I thought installing this would be the best option: https://www.mozilla.org/en-US/firefox/developer/

However, I’m worried that installing the Firefox developer edition will change my Firefox installation…

( :( :(

I changed computers and created a login to save bookmarks, it looked like this was accomplished but now on my new computer and after I login in Firefox it asks me to import but fire fox is not an option.

cant find how to add another account, every help thing i find seems to be outdated. i have multiple accounts i use on chrome, and want to move some to here, but i need help finding how

Updated a month ago and discovered all of my password stored history in FF is gone.....

I have seen that this happened to others but despite efforts, unable to restore all my passwords after the update despite that it says this will not happen.

I have followed the steps of profile, sync but nothing.

Afraid to ever update again and never had this issue in many years of using ff.

Help

When watching something on Youtube and I click on the coloured download icon, I get to be able to click on the title of the video. A blue 1 appears in the download icon. When I click again, then click on the blue 1 to watch the download. Nothing happens. The window just sits there and states 'downloading', but it does not happen. This happened last year and you managed to fix it; now Youtube seem to have blocked downloading again. Geoffrey D Dean, Australia.

Hello. Whenever that blue broader on the new tab appears, it doesn't let me type on my keyboard and doesn't let me switch to a different tab and open my folder on the desktop whenever I press my keyboard. Does anyone know how to fix this problem?

screenshot is attached.